TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbotax was awesome Turbotax was very easy to understand for a beginner
Date published: 2021-02-18
Rated 5 out of 5 by from great way to spend money good.good.good.good.good.good.good.good.good.good.good.good.
Date published: 2021-02-18
Rated 5 out of 5 by from Aesome as usual!!!!! always very simple and fast to do got me the best return as possible
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is awesome I like that very much, it helps me to file my faxes a lot
Date published: 2021-02-18
Rated 3 out of 5 by from Excess Fees and Zero Support Not sure why Turbo is charging so much for taxes. Seems as if their fees are going up year after year. The fact that you can only get support of any kind by paying for additional services goes against saying that you offer traditional support. I will be filing my taxes else where or paying someone else a flat fee rather than all these additional charges that came up to $300. Sorry, Turbo Tax used to fill like a good deal, now it just feels like a money grab.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Best decision we've ever made! We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by from Trouble with filing MA State Tax using Turbotax An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Software Tool softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11990
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax was awesome Turbotax was very easy to understand for a beginner
Date published: 2021-02-18
Rated 5 out of 5 by from great way to spend money good.good.good.good.good.good.good.good.good.good.good.good.
Date published: 2021-02-18
Rated 5 out of 5 by from Aesome as usual!!!!! always very simple and fast to do got me the best return as possible
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is awesome I like that very much, it helps me to file my faxes a lot
Date published: 2021-02-18
Rated 3 out of 5 by from Excess Fees and Zero Support Not sure why Turbo is charging so much for taxes. Seems as if their fees are going up year after year. The fact that you can only get support of any kind by paying for additional services goes against saying that you offer traditional support. I will be filing my taxes else where or paying someone else a flat fee rather than all these additional charges that came up to $300. Sorry, Turbo Tax used to fill like a good deal, now it just feels like a money grab.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Best decision we've ever made! We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by from Trouble with filing MA State Tax using Turbotax An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Software Tool softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11990