TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo tax is great This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by from Can be improved Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
Rated 5 out of 5 by from great Helped out on a timely basis. Got me a great return
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax Is Awesome, I have used this product for over five years now.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Great product, I cannot wait until next year! Wow had a great time.
Date published: 2022-03-21
Rated 2 out of 5 by from TurboTax Premier Software for MAC TT Premier Software for MAC needs to be improved and redesigned for Safari Browser users. There exists many functionality issues that are VERY 'user-unfriendly'!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is Awesome! I like that this product is easy to use and more affordable than going to a CPA.
Date published: 2022-03-21
Rated 3 out of 5 by from Works, but not easy Did not like the repeated sales requests to upgrade. Wanted more money because a stock got bought out and I needed to file a form for it.
Date published: 2022-03-21
Rated 4 out of 5 by from Not what it used to be I've been a TurboTax user since TY1997. The platform really took off in the '00s, but has significantly downgraded over the last few years. Tax Information, etc. used to be much easier to access, including helpful videos and explanations. Now, they depend on the very questionable forum of the customers answering eachother's tax preparation questions. Customer Service is totally ineffective at this point. I had TurboTax Advantage for years, but I finally unsubscribed after 3 years of not getting the product (with no reasonable explanation). This year, I wasn't able to even buy the product after talking to a "dedicated line" for an hour. I opted for buying through a different vendor, and I will try another product next year to see if I can change permanently from this platform. Also, I have had issues for the last few years regarding payments for additional services, like filing State Taxes and TaxAudit. They have a good product, but they make it very difficult for people to continue to buy it.
Date published: 2022-03-21
Rated 5 out of 5 by from great experience Great experience, easy and helpful. I will make sure I let others know of this fantastic tool and how quick and easy it was.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 11986
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is great This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by from Can be improved Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
Rated 5 out of 5 by from great Helped out on a timely basis. Got me a great return
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax Is Awesome, I have used this product for over five years now.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Great product, I cannot wait until next year! Wow had a great time.
Date published: 2022-03-21
Rated 2 out of 5 by from TurboTax Premier Software for MAC TT Premier Software for MAC needs to be improved and redesigned for Safari Browser users. There exists many functionality issues that are VERY 'user-unfriendly'!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is Awesome! I like that this product is easy to use and more affordable than going to a CPA.
Date published: 2022-03-21
Rated 3 out of 5 by from Works, but not easy Did not like the repeated sales requests to upgrade. Wanted more money because a stock got bought out and I needed to file a form for it.
Date published: 2022-03-21
Rated 4 out of 5 by from Not what it used to be I've been a TurboTax user since TY1997. The platform really took off in the '00s, but has significantly downgraded over the last few years. Tax Information, etc. used to be much easier to access, including helpful videos and explanations. Now, they depend on the very questionable forum of the customers answering eachother's tax preparation questions. Customer Service is totally ineffective at this point. I had TurboTax Advantage for years, but I finally unsubscribed after 3 years of not getting the product (with no reasonable explanation). This year, I wasn't able to even buy the product after talking to a "dedicated line" for an hour. I opted for buying through a different vendor, and I will try another product next year to see if I can change permanently from this platform. Also, I have had issues for the last few years regarding payments for additional services, like filing State Taxes and TaxAudit. They have a good product, but they make it very difficult for people to continue to buy it.
Date published: 2022-03-21
Rated 5 out of 5 by from great experience Great experience, easy and helpful. I will make sure I let others know of this fantastic tool and how quick and easy it was.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 11986