TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 4 out of 5 by
Traconhardal from
Turbo tax is great
This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by
dskid from
Can be improved
Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
Rated 5 out of 5 by
robytx from
great
Helped out on a timely basis. Got me a great return
Date published: 2022-03-21
Rated 5 out of 5 by
Peaches247 from
Turbo Tax is Awesome
Turbo Tax Is Awesome, I have used this product for over five years now.
Date published: 2022-03-21
Rated 5 out of 5 by
Kindofunhappytaxpayer from
Great
Great product, I cannot wait until next year! Wow had a great time.
Date published: 2022-03-21
Rated 2 out of 5 by
Krogert from
TurboTax Premier Software for MAC
TT Premier Software for MAC needs to be improved and redesigned for Safari Browser users. There exists many functionality issues that are VERY 'user-unfriendly'!
Date published: 2022-03-21
Rated 5 out of 5 by
LCJ125 from
Turbotax is Awesome!
I like that this product is easy to use and more affordable than going to a CPA.
Date published: 2022-03-21
Rated 3 out of 5 by
brucelap61 from
Works, but not easy
Did not like the repeated sales requests to upgrade. Wanted more money because a stock got bought out and I needed to file a form for it.
Date published: 2022-03-21
Rated 4 out of 5 by
CarebearGA1 from
Not what it used to be
I've been a TurboTax user since TY1997. The platform really took off in the '00s, but has significantly downgraded over the last few years. Tax Information, etc. used to be much easier to access, including helpful videos and explanations. Now, they depend on the very questionable forum of the customers answering eachother's tax preparation questions. Customer Service is totally ineffective at this point. I had TurboTax Advantage for years, but I finally unsubscribed after 3 years of not getting the product (with no reasonable explanation). This year, I wasn't able to even buy the product after talking to a "dedicated line" for an hour. I opted for buying through a different vendor, and I will try another product next year to see if I can change permanently from this platform. Also, I have had issues for the last few years regarding payments for additional services, like filing State Taxes and TaxAudit. They have a good product, but they make it very difficult for people to continue to buy it.
Date published: 2022-03-21
Rated 5 out of 5 by
Juliet Tango from
great experience
Great experience, easy and helpful. I will make sure I let others know of this fantastic tool and how quick and easy it was.
All TurboTax® Offerings Reviews - Page 11986
Date published: 2022-03-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Traconhardal from
Turbo tax is great
This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by
dskid from
Can be improved
Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
Rated 5 out of 5 by
robytx from
great
Helped out on a timely basis. Got me a great return
Date published: 2022-03-21
Rated 5 out of 5 by
Peaches247 from
Turbo Tax is Awesome
Turbo Tax Is Awesome, I have used this product for over five years now.
Date published: 2022-03-21
Rated 5 out of 5 by
Kindofunhappytaxpayer from
Great
Great product, I cannot wait until next year! Wow had a great time.
Date published: 2022-03-21
Rated 2 out of 5 by
Krogert from
TurboTax Premier Software for MAC
TT Premier Software for MAC needs to be improved and redesigned for Safari Browser users. There exists many functionality issues that are VERY 'user-unfriendly'!
Date published: 2022-03-21
Rated 5 out of 5 by
LCJ125 from
Turbotax is Awesome!
I like that this product is easy to use and more affordable than going to a CPA.
Date published: 2022-03-21
Rated 3 out of 5 by
brucelap61 from
Works, but not easy
Did not like the repeated sales requests to upgrade. Wanted more money because a stock got bought out and I needed to file a form for it.
Date published: 2022-03-21
Rated 4 out of 5 by
CarebearGA1 from
Not what it used to be
I've been a TurboTax user since TY1997. The platform really took off in the '00s, but has significantly downgraded over the last few years. Tax Information, etc. used to be much easier to access, including helpful videos and explanations. Now, they depend on the very questionable forum of the customers answering eachother's tax preparation questions. Customer Service is totally ineffective at this point. I had TurboTax Advantage for years, but I finally unsubscribed after 3 years of not getting the product (with no reasonable explanation). This year, I wasn't able to even buy the product after talking to a "dedicated line" for an hour. I opted for buying through a different vendor, and I will try another product next year to see if I can change permanently from this platform. Also, I have had issues for the last few years regarding payments for additional services, like filing State Taxes and TaxAudit. They have a good product, but they make it very difficult for people to continue to buy it.
Date published: 2022-03-21
Rated 5 out of 5 by
Juliet Tango from
great experience
Great experience, easy and helpful. I will make sure I let others know of this fantastic tool and how quick and easy it was.
All TurboTax® Offerings Reviews - Page 11986
Date published: 2022-03-21