TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Good product. needs some improvements The experience was generally good. Some recommendations: revamp your estimated taxes set-up. This should be very simple for the user to manipulate the final number. As you have it, you have to 'back' and 'next' through many screens. And you have the 'do not file' marker. Your representative recommended we just down load a blank form from IRS. But it is nice having it filled out by TT. An improvement is needed on school expenses 1098T. This should be entered by the user early in the process. Otherwise, your software continually says - your scholarship is taxable, your 1099 education savings is taxable. Etc. Which it should not be. Confusing. The software should allow e-file for people who claim safe-harbor. Other software allows e-filing. Printing 60 pages and putting in the mail is a PITA and is a waste of resources.
Date published: 2021-02-17
Rated 5 out of 5 by from super easy and fast!!!! First time doing taxes alone was super easy and fast they answered all my questions!
Date published: 2021-02-17
Rated 5 out of 5 by from Very professional service, Easy to understand and help whenever a question comes up. Great people to call on when needed.
Date published: 2021-02-17
Rated 3 out of 5 by from Turbo tax is cool but now expensive I like turbo tax I always have but now the fees are really what gets me. Some people are already not getting much taxes back so why charge them so much money for a service they did themselves. You provided the website. Millions of people use it. You don’t need to charge people more money.
Date published: 2021-02-17
Rated 1 out of 5 by from This year was AWFUL!!!!! I had to call five times. I have been in loop hell. Your helpers can't believe the loops I have been in. The 1099 NEC was a disaster.
Date published: 2021-02-17
Rated 5 out of 5 by from Great Very easy and a nice walk threw of all situations .
Date published: 2021-02-17
Rated 5 out of 5 by from We love Turbo Tax! This is our eighth year filing with Turbo and it's great.
Date published: 2021-02-17
Rated 5 out of 5 by from Super fast and accurate Information is carried over from year to year which makes filing fast and easy. The help options are actually helpful and that can make things easier.
Date published: 2021-02-17
Rated 5 out of 5 by from awsome easy to follow step by step directions............
Date published: 2021-02-17
Rated 1 out of 5 by from last year filling with this company had to pay to file when last year last year I could file for free for both fed and state. they also through an extras 40 for using direct deposit.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11984
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good product. needs some improvements The experience was generally good. Some recommendations: revamp your estimated taxes set-up. This should be very simple for the user to manipulate the final number. As you have it, you have to 'back' and 'next' through many screens. And you have the 'do not file' marker. Your representative recommended we just down load a blank form from IRS. But it is nice having it filled out by TT. An improvement is needed on school expenses 1098T. This should be entered by the user early in the process. Otherwise, your software continually says - your scholarship is taxable, your 1099 education savings is taxable. Etc. Which it should not be. Confusing. The software should allow e-file for people who claim safe-harbor. Other software allows e-filing. Printing 60 pages and putting in the mail is a PITA and is a waste of resources.
Date published: 2021-02-17
Rated 5 out of 5 by from super easy and fast!!!! First time doing taxes alone was super easy and fast they answered all my questions!
Date published: 2021-02-17
Rated 5 out of 5 by from Very professional service, Easy to understand and help whenever a question comes up. Great people to call on when needed.
Date published: 2021-02-17
Rated 3 out of 5 by from Turbo tax is cool but now expensive I like turbo tax I always have but now the fees are really what gets me. Some people are already not getting much taxes back so why charge them so much money for a service they did themselves. You provided the website. Millions of people use it. You don’t need to charge people more money.
Date published: 2021-02-17
Rated 1 out of 5 by from This year was AWFUL!!!!! I had to call five times. I have been in loop hell. Your helpers can't believe the loops I have been in. The 1099 NEC was a disaster.
Date published: 2021-02-17
Rated 5 out of 5 by from Great Very easy and a nice walk threw of all situations .
Date published: 2021-02-17
Rated 5 out of 5 by from We love Turbo Tax! This is our eighth year filing with Turbo and it's great.
Date published: 2021-02-17
Rated 5 out of 5 by from Super fast and accurate Information is carried over from year to year which makes filing fast and easy. The help options are actually helpful and that can make things easier.
Date published: 2021-02-17
Rated 5 out of 5 by from awsome easy to follow step by step directions............
Date published: 2021-02-17
Rated 1 out of 5 by from last year filling with this company had to pay to file when last year last year I could file for free for both fed and state. they also through an extras 40 for using direct deposit.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11984