TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is awesome Have used turbotax for several year. Great service
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax did the dang thing this year! I had an issue finding my AGI for last year. They were great with helping me!
Date published: 2022-02-16
Rated 5 out of 5 by from Easy to follow instructions I have been using TurboTax for a couple years now and it's so easy to do your own tax because they make it easier to understand the questions that they ask.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome I definitely recommend Turbo Tax. You walked me through my tax filing and made it simple, easy and non stressful. Only regret I have is that I didn't use your service earlier!
Date published: 2022-02-16
Rated 1 out of 5 by from WATCH OUT FOR HIDDEN FEES I have a VERY simple return and thought I was filing my taxes for free as advertised however after going thought the etire process completing the entire tax return, it wasnt until the very end that all of these hidden fees were presented wwhich ended up costing me $$$$. I AM NOT HAPPY. Never again!!
Date published: 2022-02-16
Rated 5 out of 5 by from I like turbo tax I hit bump and had them to call me and a very nice lady talked me through it.
Date published: 2022-02-16
Rated 5 out of 5 by from Easy to use and have nice tools Perfect the system ask if a need a break and if close the computer auto save perfect.
Date published: 2022-02-16
Rated 4 out of 5 by from Turbo Tax is good TurboTax allowed me to file, but always let me file without entering my stocks and crypto which I had previously answered yes to having sales of.
Date published: 2022-02-16
Rated 3 out of 5 by from Not happy this year Have used TurboTax for many years. Frustrated this year. First, every time it did the final review it would give me an error. From what I could tell it had an incorrect amount for charitable donations on one of the worksheets. I would correct it and it would rerun the check and give the same error. I was stuck in this infinite loop. Luckily I had saved my return so I just closed it, re-opened it and was able to continue. No idea why it couldn't figure this out (my returns are very easy). My second complaint is that I buy TT Deluxe with a State return included. But then I have to pay $20 to E-File my state return. I just cannot believe you have to pay to E-File. Not sure if this is Turbo Tax or Missouri. But it is ridiculus. I almost just printed it to send it in and let them deal with that. They should charge you $20 if you do NOT E-File. Why penalize us for trying to be efficient and save paper.
Date published: 2022-02-16
Rated 4 out of 5 by from variable experiences for basic taxes it is a great service. They do seem to get pushier about upgrading every year. I have tried the deluxe the last two years but not seeing any more benefits than the regular software so I'm not sure what the value is on that. I still have to chat with a bot for $150.00. This may be my last year doing my own taxes if I have to pay as much as I would having someone else do it more proficiently.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11981
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome Have used turbotax for several year. Great service
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax did the dang thing this year! I had an issue finding my AGI for last year. They were great with helping me!
Date published: 2022-02-16
Rated 5 out of 5 by from Easy to follow instructions I have been using TurboTax for a couple years now and it's so easy to do your own tax because they make it easier to understand the questions that they ask.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome I definitely recommend Turbo Tax. You walked me through my tax filing and made it simple, easy and non stressful. Only regret I have is that I didn't use your service earlier!
Date published: 2022-02-16
Rated 1 out of 5 by from WATCH OUT FOR HIDDEN FEES I have a VERY simple return and thought I was filing my taxes for free as advertised however after going thought the etire process completing the entire tax return, it wasnt until the very end that all of these hidden fees were presented wwhich ended up costing me $$$$. I AM NOT HAPPY. Never again!!
Date published: 2022-02-16
Rated 5 out of 5 by from I like turbo tax I hit bump and had them to call me and a very nice lady talked me through it.
Date published: 2022-02-16
Rated 5 out of 5 by from Easy to use and have nice tools Perfect the system ask if a need a break and if close the computer auto save perfect.
Date published: 2022-02-16
Rated 4 out of 5 by from Turbo Tax is good TurboTax allowed me to file, but always let me file without entering my stocks and crypto which I had previously answered yes to having sales of.
Date published: 2022-02-16
Rated 3 out of 5 by from Not happy this year Have used TurboTax for many years. Frustrated this year. First, every time it did the final review it would give me an error. From what I could tell it had an incorrect amount for charitable donations on one of the worksheets. I would correct it and it would rerun the check and give the same error. I was stuck in this infinite loop. Luckily I had saved my return so I just closed it, re-opened it and was able to continue. No idea why it couldn't figure this out (my returns are very easy). My second complaint is that I buy TT Deluxe with a State return included. But then I have to pay $20 to E-File my state return. I just cannot believe you have to pay to E-File. Not sure if this is Turbo Tax or Missouri. But it is ridiculus. I almost just printed it to send it in and let them deal with that. They should charge you $20 if you do NOT E-File. Why penalize us for trying to be efficient and save paper.
Date published: 2022-02-16
Rated 4 out of 5 by from variable experiences for basic taxes it is a great service. They do seem to get pushier about upgrading every year. I have tried the deluxe the last two years but not seeing any more benefits than the regular software so I'm not sure what the value is on that. I still have to chat with a bot for $150.00. This may be my last year doing my own taxes if I have to pay as much as I would having someone else do it more proficiently.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11981