TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Inaccurate Pay Rates They advised/marketed at a free rate to file but force you to upgrade with requests other hidden fees. The 1st yr I used the service it was free.
Date published: 2021-02-17
Rated 5 out of 5 by from Makes filing painless and easy I like that they ask the questions and pick the best way to get the most money back. No gathering documents and carrying them to someone else.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy simple! We use Turbo Tax every year. We trust the software and are pleased with its efficiency. It makes tax prep easy and quick.C
Date published: 2021-02-17
Rated 4 out of 5 by from It is a great product I have used TurboTax for years with great confidence. My only complaint with the 2020 version is the inability to get a preview of my return on screen that is big enough to read. The window that pops up when previewing is too small to read. There is no option for enlarging the window. Hopefully they will change that for the 2021 tax returns.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax Live Gives Peace Of Mind. Filing my taxes with TurboTax is always a peaceful experience because they catch any errors and help get the most back. But this I used the live expert because I worked Doordash and wanted to make sure my deductions were done correctly. William provided great communication and friendly service.
Date published: 2021-02-17
Rated 5 out of 5 by from Love using TurboTax I was fortunate enough to be helped by your agent Carla O. She was very knowledgeable and had a very pleasing personality. She was easy to work with to help me resolve my problem. I would happily deal with her again.
Date published: 2021-02-17
Rated 2 out of 5 by from Cumbersome & Not Intuitive I am a Turbo Tax customer for more than 20 years. The 2020 edition is the most difficult edition to navigate in all these years. I was required to make a wash correction. After several frustrating attempts I finally found the answer with no help from the TT software. The final check before filing kept showing an error but would not let me make the correction and would not let me file electronically. When I tried to import data from 2019, I received a message the information could not be found. I had to re-enter the information manually. I am also experiencing problems with printing only select forms. Kiplinger's March addition rated tax return software and TT was rated expensive. I will consider another tax software for 2021.
Date published: 2021-02-17
Rated 5 out of 5 by from No Worries TurboTax is fast, easy, and worry free. I can't imagine doing even easy tax returns without Turbo Tax.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome They are the best my first time applying with them
Date published: 2021-02-17
Rated 1 out of 5 by from No help unless you pay extra I had to enter all of my tax information twice because somehow unfilled forms were found at the end of the state review. The second time I attempted to file, it would not accept my state tax for e-file. No information was given as to why, except that I was not qualified to e-file. There is no way to contact anyone unless you upgrade. So now I have to pend extra time trying (on my own) to figure out why my state return was not "qualified". I am really disappointed...I have used TurboTax for years. The quality has dramatically dropped/. I did attempt the "help" section, but it could not understand any of my question phrases.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11980
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Inaccurate Pay Rates They advised/marketed at a free rate to file but force you to upgrade with requests other hidden fees. The 1st yr I used the service it was free.
Date published: 2021-02-17
Rated 5 out of 5 by from Makes filing painless and easy I like that they ask the questions and pick the best way to get the most money back. No gathering documents and carrying them to someone else.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy simple! We use Turbo Tax every year. We trust the software and are pleased with its efficiency. It makes tax prep easy and quick.C
Date published: 2021-02-17
Rated 4 out of 5 by from It is a great product I have used TurboTax for years with great confidence. My only complaint with the 2020 version is the inability to get a preview of my return on screen that is big enough to read. The window that pops up when previewing is too small to read. There is no option for enlarging the window. Hopefully they will change that for the 2021 tax returns.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax Live Gives Peace Of Mind. Filing my taxes with TurboTax is always a peaceful experience because they catch any errors and help get the most back. But this I used the live expert because I worked Doordash and wanted to make sure my deductions were done correctly. William provided great communication and friendly service.
Date published: 2021-02-17
Rated 5 out of 5 by from Love using TurboTax I was fortunate enough to be helped by your agent Carla O. She was very knowledgeable and had a very pleasing personality. She was easy to work with to help me resolve my problem. I would happily deal with her again.
Date published: 2021-02-17
Rated 2 out of 5 by from Cumbersome & Not Intuitive I am a Turbo Tax customer for more than 20 years. The 2020 edition is the most difficult edition to navigate in all these years. I was required to make a wash correction. After several frustrating attempts I finally found the answer with no help from the TT software. The final check before filing kept showing an error but would not let me make the correction and would not let me file electronically. When I tried to import data from 2019, I received a message the information could not be found. I had to re-enter the information manually. I am also experiencing problems with printing only select forms. Kiplinger's March addition rated tax return software and TT was rated expensive. I will consider another tax software for 2021.
Date published: 2021-02-17
Rated 5 out of 5 by from No Worries TurboTax is fast, easy, and worry free. I can't imagine doing even easy tax returns without Turbo Tax.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome They are the best my first time applying with them
Date published: 2021-02-17
Rated 1 out of 5 by from No help unless you pay extra I had to enter all of my tax information twice because somehow unfilled forms were found at the end of the state review. The second time I attempted to file, it would not accept my state tax for e-file. No information was given as to why, except that I was not qualified to e-file. There is no way to contact anyone unless you upgrade. So now I have to pend extra time trying (on my own) to figure out why my state return was not "qualified". I am really disappointed...I have used TurboTax for years. The quality has dramatically dropped/. I did attempt the "help" section, but it could not understand any of my question phrases.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11980