TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
TaxingMe22 from
Need more information
It would be helpful to have access to explanations of how certain amounts were calculated by TurboTax to arrive at the amounts shown on the tax forms. For example, I was using TurboTax Deluxe and trying to understand the calculations for Tax Exempt Interest on bonds and Bond Premiums. I had to do considerable research on my own outside of TurboTax to understand the calculations. Perhaps this information is available in FurboTax, but I do not know how to find it.
Date published: 2022-03-15
Rated 5 out of 5 by
RP1970 from
Easy, versatile and not complicated at all....
Easy to use website and found the intructiosn very clear and concise.
Date published: 2022-03-15
Rated 4 out of 5 by
O why from
too expensive
i haven't been able to go back to change an answer
Date published: 2022-03-15
Rated 5 out of 5 by
Tcjone from
Easy to use
It walked me through everything and was very friendly to use.
Date published: 2022-03-15
Rated 3 out of 5 by
Aparna2021 from
Not good enough for the high price.
I am using TurboTax for the second year and even though your website says that no previous tax knowledge is required, some knowledge is necessary to understand quite a few selections that have no explanation buttons besides them. There are places where we are expected to select a few options especially for State taxes, but nowhere is an explanation found as to what is to be selected and why. Another problem I faced is that the customer service is not easily accessible. Also the Home & Business software does not support an S-corp and S-corps can be small businesses or even solo businesses. I ended up purchasing Home & Business only to realize half-way through that it will not generate a 1120-S for me. So I purchased Business 2021 and my previous money and efforts were a waste and it hurts a small business like mine. Your product list on the landing page does not mention the TurboTax 2021 Business version being available. Now to do my personal taxes I might need to buy another version, which is un-necessary cost. The Home & Business version would not let me do the State taxes for me and I had to purchase the separate State version as an add-on with the Business version. Then there was another issue e-filing the State taxes: I could not e-file the State taxes due to a bug in the system and it kept rolling back to the same page over and over again. Seems like several others had the same problem since last two years and your tax expert has given the solution to override the system and it takes a long time to locate it because it is two years old. This e-file issue should have been fixed and resolved in the new version. For the amount that I paid, I was expecting much better. I am definitely going to consider others next year over TurboTax. I also wish that TurboTax shows the grace to create a re-fund policy for wrongly purchased software that ends up wasting money in these times for small businesses like mine. But for now Thank you.
Date published: 2022-03-15
Rated 4 out of 5 by
nicknamesrule21 from
ok, but missing key items
Super disappointed with the inability to submit state returns electronically. also, there could be a signature function instead of the print and upload. Get it done Intuit! just do it!
Date published: 2022-03-15
Rated 5 out of 5 by
KendraJo from
Great experience!
Easy and fast! No issues with making it through each step.
Date published: 2022-03-15
Rated 5 out of 5 by
kbuchan1 from
Thank you, TurboTax
No need this time for live experts, as the application was thorough and easy to use. I have been using TurboTax for years and consider it a game changer!
Date published: 2022-03-15
Rated 5 out of 5 by
LolaBean2022 from
Easy and seamless!
An easy-to-use tax tool! Secure, trustworthy, and seamless.
Date published: 2022-03-15
Rated 5 out of 5 by
Adan45 from
Turbo Tax is wonderful
Turbo tax is easy to use and to follow the instructions. I
All TurboTax® Offerings Reviews - Page 11969
Date published: 2022-03-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
TaxingMe22 from
Need more information
It would be helpful to have access to explanations of how certain amounts were calculated by TurboTax to arrive at the amounts shown on the tax forms. For example, I was using TurboTax Deluxe and trying to understand the calculations for Tax Exempt Interest on bonds and Bond Premiums. I had to do considerable research on my own outside of TurboTax to understand the calculations. Perhaps this information is available in FurboTax, but I do not know how to find it.
Date published: 2022-03-15
Rated 5 out of 5 by
RP1970 from
Easy, versatile and not complicated at all....
Easy to use website and found the intructiosn very clear and concise.
Date published: 2022-03-15
Rated 4 out of 5 by
O why from
too expensive
i haven't been able to go back to change an answer
Date published: 2022-03-15
Rated 5 out of 5 by
Tcjone from
Easy to use
It walked me through everything and was very friendly to use.
Date published: 2022-03-15
Rated 3 out of 5 by
Aparna2021 from
Not good enough for the high price.
I am using TurboTax for the second year and even though your website says that no previous tax knowledge is required, some knowledge is necessary to understand quite a few selections that have no explanation buttons besides them. There are places where we are expected to select a few options especially for State taxes, but nowhere is an explanation found as to what is to be selected and why. Another problem I faced is that the customer service is not easily accessible. Also the Home & Business software does not support an S-corp and S-corps can be small businesses or even solo businesses. I ended up purchasing Home & Business only to realize half-way through that it will not generate a 1120-S for me. So I purchased Business 2021 and my previous money and efforts were a waste and it hurts a small business like mine. Your product list on the landing page does not mention the TurboTax 2021 Business version being available. Now to do my personal taxes I might need to buy another version, which is un-necessary cost. The Home & Business version would not let me do the State taxes for me and I had to purchase the separate State version as an add-on with the Business version. Then there was another issue e-filing the State taxes: I could not e-file the State taxes due to a bug in the system and it kept rolling back to the same page over and over again. Seems like several others had the same problem since last two years and your tax expert has given the solution to override the system and it takes a long time to locate it because it is two years old. This e-file issue should have been fixed and resolved in the new version. For the amount that I paid, I was expecting much better. I am definitely going to consider others next year over TurboTax. I also wish that TurboTax shows the grace to create a re-fund policy for wrongly purchased software that ends up wasting money in these times for small businesses like mine. But for now Thank you.
Date published: 2022-03-15
Rated 4 out of 5 by
nicknamesrule21 from
ok, but missing key items
Super disappointed with the inability to submit state returns electronically. also, there could be a signature function instead of the print and upload. Get it done Intuit! just do it!
Date published: 2022-03-15
Rated 5 out of 5 by
KendraJo from
Great experience!
Easy and fast! No issues with making it through each step.
Date published: 2022-03-15
Rated 5 out of 5 by
kbuchan1 from
Thank you, TurboTax
No need this time for live experts, as the application was thorough and easy to use. I have been using TurboTax for years and consider it a game changer!
Date published: 2022-03-15
Rated 5 out of 5 by
LolaBean2022 from
Easy and seamless!
An easy-to-use tax tool! Secure, trustworthy, and seamless.
Date published: 2022-03-15
Rated 5 out of 5 by
Adan45 from
Turbo Tax is wonderful
Turbo tax is easy to use and to follow the instructions. I
All TurboTax® Offerings Reviews - Page 11969
Date published: 2022-03-15