TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Is Excellent Great services and Live Chat services was great. Never had a live chat with good services.
Date published: 2021-02-17
Rated 5 out of 5 by from Super Easy! This was super easy and had modules showing you exactly where to look.
Date published: 2021-02-17
Rated 4 out of 5 by from Turbo Tax is very good with one caveat I have been using TurboTax and, for the most part, I am very happy with the results. However, I wanted to point out a significant problem I experienced with this year electronic filing. Last year I filed my taxes by regular snail mail because I owed $801. My taxes were filed on June 24th, 2020, because we were allowed an extension by the government. This year I am owed a significant refund because I sent in estimated tax, and I didn't have to take out a required minimum distribution from my wife's and my retirement accounts. When I filed electronically on February 15, my return was rejected because my adjusted gross income from 2019 did not match the amount in the IRS database. I checked and rechecked the amount of my 2019 AGI, and found I had entered the correct amount, which was actually populated automatically by the TurboTax program. I figured that they had made a mistake, so I resubmitted the electronic filing. It was again rejected, because the AGI didn't match. I decided to call the IRS, which I did at 7AM on February 16th. When I spoke to the IRS agent, she told me that my 2019 taxes had not yet been processed. She supposed that I was waiting on a refund for my 2019 taxes and told me I needed to be more patient (even though my 2019 return was very simple with only a standard deduction). She told be that it would take a minimum of another month to process my 2019 return, after which I should again attempt to electronically file my 2020 return. Following this it would take another three weeks to get the refund into my bank. If I have to wait almost 2 months for a refund when I file electronically, why should the program be pushing me to file electronically? In fact, I filed my return by certified snail mail today, since it would be faster to get the refund that way! I think you need to alert people using TurboTax that filing a return electronically in 2021 may not make any sense because the IRS is a year behind in processing simple returns, while the identity verification requires a match with the 2019 return. I am sure I am not the only TurboTax user encountering this problem. I understand that this is an unusual year due to COVID and filing changes, but a footnoted message added to the program, might assist preparers who may get confused by the rejection of their electronic filing because of a mismatch in their AGI from 2019. This whole process made me very upset, but I am finally calmed down.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy piece! I really liked how it guided me through every section.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome tax Easy to do....like Sunday Morning and it's just that simple
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax did a great job with helping me They fixed the issue easily. Turbo tax helped get to the point of what the issue was and how to quickly resolve it and revise my returns and refile
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax was easy to follow First time using website and was easy to use will use turbo tax again next year. My daughter might file thru turbo tax next year.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is so easy to use! I have used TurboTax for the last 4 years and have not looked back at filing my taxes traditionally. The step-by-step process is extremely easy to follow.
Date published: 2021-02-17
Rated 4 out of 5 by from Good and easy scale from 1 to 10, I would say about an 8. Had a few questions but figured it out.
Date published: 2021-02-17
Rated 5 out of 5 by from GREAT I really liked how I was able to chat or get a phone call to get help with my Taxes. First time doing my own taxes.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11964
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Is Excellent Great services and Live Chat services was great. Never had a live chat with good services.
Date published: 2021-02-17
Rated 5 out of 5 by from Super Easy! This was super easy and had modules showing you exactly where to look.
Date published: 2021-02-17
Rated 4 out of 5 by from Turbo Tax is very good with one caveat I have been using TurboTax and, for the most part, I am very happy with the results. However, I wanted to point out a significant problem I experienced with this year electronic filing. Last year I filed my taxes by regular snail mail because I owed $801. My taxes were filed on June 24th, 2020, because we were allowed an extension by the government. This year I am owed a significant refund because I sent in estimated tax, and I didn't have to take out a required minimum distribution from my wife's and my retirement accounts. When I filed electronically on February 15, my return was rejected because my adjusted gross income from 2019 did not match the amount in the IRS database. I checked and rechecked the amount of my 2019 AGI, and found I had entered the correct amount, which was actually populated automatically by the TurboTax program. I figured that they had made a mistake, so I resubmitted the electronic filing. It was again rejected, because the AGI didn't match. I decided to call the IRS, which I did at 7AM on February 16th. When I spoke to the IRS agent, she told me that my 2019 taxes had not yet been processed. She supposed that I was waiting on a refund for my 2019 taxes and told me I needed to be more patient (even though my 2019 return was very simple with only a standard deduction). She told be that it would take a minimum of another month to process my 2019 return, after which I should again attempt to electronically file my 2020 return. Following this it would take another three weeks to get the refund into my bank. If I have to wait almost 2 months for a refund when I file electronically, why should the program be pushing me to file electronically? In fact, I filed my return by certified snail mail today, since it would be faster to get the refund that way! I think you need to alert people using TurboTax that filing a return electronically in 2021 may not make any sense because the IRS is a year behind in processing simple returns, while the identity verification requires a match with the 2019 return. I am sure I am not the only TurboTax user encountering this problem. I understand that this is an unusual year due to COVID and filing changes, but a footnoted message added to the program, might assist preparers who may get confused by the rejection of their electronic filing because of a mismatch in their AGI from 2019. This whole process made me very upset, but I am finally calmed down.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy piece! I really liked how it guided me through every section.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome tax Easy to do....like Sunday Morning and it's just that simple
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax did a great job with helping me They fixed the issue easily. Turbo tax helped get to the point of what the issue was and how to quickly resolve it and revise my returns and refile
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax was easy to follow First time using website and was easy to use will use turbo tax again next year. My daughter might file thru turbo tax next year.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is so easy to use! I have used TurboTax for the last 4 years and have not looked back at filing my taxes traditionally. The step-by-step process is extremely easy to follow.
Date published: 2021-02-17
Rated 4 out of 5 by from Good and easy scale from 1 to 10, I would say about an 8. Had a few questions but figured it out.
Date published: 2021-02-17
Rated 5 out of 5 by from GREAT I really liked how I was able to chat or get a phone call to get help with my Taxes. First time doing my own taxes.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11964