TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Time safer I’m always at work by then offices are closed and I don’t have time. I get home and file my taxes at home with TurboTax. Helpful resource
Date published: 2022-04-17
Rated 3 out of 5 by from Processing fees are too high While the ease of use is good, the fees for processing your return are a little high, you charge the $199 fee for self employment use, but we hardly had any self employment information for this years tax return, and you charge a large fee to have your processing partner process the fee out of the return.
Date published: 2022-04-17
Rated 4 out of 5 by from A little frustrating You should never wait until the last minute to file. I had some problems with the program and even more with my computer. It seemed to take forever to complete but I'm glad that I checked and rechecked my answers. Then my printer didn't want to print. Finally got all the bugs out and have it sent.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is convenient, efficient I wish I could afford a turbo tax preparer. Even though turbo tax is as close a personal tax preparer
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Customer service I cannot be more happy today! The expert helped me a lot to review my taxes and correct a lot of mistakes. She was very knowledgeable, patient and nice. I'm a happy camper. The best service I could expect.
Date published: 2022-04-17
Rated 5 out of 5 by from Not taxing Easy, brief, intuitive. This process is designed for the professional procrastinator - me.
Date published: 2022-04-17
Rated 5 out of 5 by from Always Great We have been using TurboTax almost since it's beginnings. We love it and continue to love it.
Date published: 2022-04-17
Rated 4 out of 5 by from Generally good - Some of the verbiage is confusing Turbo tax is very quick to get through but the verbiage can hold you back/ cause confusion. It’s like the vergiage is not kind to the “new normal” where people work remote and are confused on how to file state taxes
Date published: 2022-04-17
Rated 1 out of 5 by from Disappointed this year Turbo Tax was offered by our credit union. It was supposed to be a free filing. I ended up paying over $170 because of one form for the federal return and there was no option to not file the state form electronically so I was charged for that too. I had already mailed in my state form and received my refund when I was charged for this. I hope my state won't think I'm trying to file twice. I'll have to reconsider using Turbo Tax next year.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is awesome! My overall experience with Turbotax was easy and thorough and if for any reason i need help they are live experts waiting to assist you.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1197
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Time safer I’m always at work by then offices are closed and I don’t have time. I get home and file my taxes at home with TurboTax. Helpful resource
Date published: 2022-04-17
Rated 3 out of 5 by from Processing fees are too high While the ease of use is good, the fees for processing your return are a little high, you charge the $199 fee for self employment use, but we hardly had any self employment information for this years tax return, and you charge a large fee to have your processing partner process the fee out of the return.
Date published: 2022-04-17
Rated 4 out of 5 by from A little frustrating You should never wait until the last minute to file. I had some problems with the program and even more with my computer. It seemed to take forever to complete but I'm glad that I checked and rechecked my answers. Then my printer didn't want to print. Finally got all the bugs out and have it sent.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is convenient, efficient I wish I could afford a turbo tax preparer. Even though turbo tax is as close a personal tax preparer
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Customer service I cannot be more happy today! The expert helped me a lot to review my taxes and correct a lot of mistakes. She was very knowledgeable, patient and nice. I'm a happy camper. The best service I could expect.
Date published: 2022-04-17
Rated 5 out of 5 by from Not taxing Easy, brief, intuitive. This process is designed for the professional procrastinator - me.
Date published: 2022-04-17
Rated 5 out of 5 by from Always Great We have been using TurboTax almost since it's beginnings. We love it and continue to love it.
Date published: 2022-04-17
Rated 4 out of 5 by from Generally good - Some of the verbiage is confusing Turbo tax is very quick to get through but the verbiage can hold you back/ cause confusion. It’s like the vergiage is not kind to the “new normal” where people work remote and are confused on how to file state taxes
Date published: 2022-04-17
Rated 1 out of 5 by from Disappointed this year Turbo Tax was offered by our credit union. It was supposed to be a free filing. I ended up paying over $170 because of one form for the federal return and there was no option to not file the state form electronically so I was charged for that too. I had already mailed in my state form and received my refund when I was charged for this. I hope my state won't think I'm trying to file twice. I'll have to reconsider using Turbo Tax next year.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is awesome! My overall experience with Turbotax was easy and thorough and if for any reason i need help they are live experts waiting to assist you.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1197