TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from turbo tax is getting expensive turbo tax keeps going up but is still the easiest?
Date published: 2021-03-06
Rated 4 out of 5 by from Turbo Tax is helpful It is an easy system to use. I have been using it for many years.
Date published: 2021-03-06
Rated 3 out of 5 by from TurboTax federal is OK. State program (MA) is not Confusing step-by-step instructions on Income entries led to complete failure in trying to file state taxes electronically. Program help was woefully inadequate, and live help with screen sharing required FOUR calls with different support people due to dropped screen sharing (and phone) connections. After these attempts, and giving up and redoing all entries, the TurboTax program crashed! Re-entry and overriding dumb defaults finally got the return in shape to file. This was my worst experience using TurboTax in over 20 years experience with the product.
Date published: 2021-03-06
Rated 4 out of 5 by from A little complicated getting started A little complicated getting started, but easy after that.
Date published: 2021-03-06
Rated 1 out of 5 by from Complicated Process was complicated, kept requesting forms that I already checked as not required, customer service wouldn't respond to chat, product is severely overpriced
Date published: 2021-03-06
Rated 1 out of 5 by from NOT free and increased fees to file The fees have increased considerably and only giving the HIGHEST price option to file is a bit ridiculous. I very much hope to now use turbotax next year, I can't afford to file my taxes with your fees
Date published: 2021-03-06
Rated 4 out of 5 by from Charitable contribution is not complete for 2020 TurboTax help on the amount of charitable dollar contribution for 2020 (up to $300) is missing from your software.
Date published: 2021-03-06
Rated 3 out of 5 by from Disappointing I was surprised at the end where i had no other choice but to pay $50 to file my taxes together, or else I would have had to delete my state return. This should have been clear from the beginning. I don't plan on using Turbo Tax again. I don't like surprises.
Date published: 2021-03-06
Rated 5 out of 5 by from Online ease was straightforward and simple to follow, happy with the process
Date published: 2021-03-06
Rated 5 out of 5 by from SO EASY! That's it, all to say! SO EASY! That's it, all to say! Don't hesitate, just try it.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 11960
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax is getting expensive turbo tax keeps going up but is still the easiest?
Date published: 2021-03-06
Rated 4 out of 5 by from Turbo Tax is helpful It is an easy system to use. I have been using it for many years.
Date published: 2021-03-06
Rated 3 out of 5 by from TurboTax federal is OK. State program (MA) is not Confusing step-by-step instructions on Income entries led to complete failure in trying to file state taxes electronically. Program help was woefully inadequate, and live help with screen sharing required FOUR calls with different support people due to dropped screen sharing (and phone) connections. After these attempts, and giving up and redoing all entries, the TurboTax program crashed! Re-entry and overriding dumb defaults finally got the return in shape to file. This was my worst experience using TurboTax in over 20 years experience with the product.
Date published: 2021-03-06
Rated 4 out of 5 by from A little complicated getting started A little complicated getting started, but easy after that.
Date published: 2021-03-06
Rated 1 out of 5 by from Complicated Process was complicated, kept requesting forms that I already checked as not required, customer service wouldn't respond to chat, product is severely overpriced
Date published: 2021-03-06
Rated 1 out of 5 by from NOT free and increased fees to file The fees have increased considerably and only giving the HIGHEST price option to file is a bit ridiculous. I very much hope to now use turbotax next year, I can't afford to file my taxes with your fees
Date published: 2021-03-06
Rated 4 out of 5 by from Charitable contribution is not complete for 2020 TurboTax help on the amount of charitable dollar contribution for 2020 (up to $300) is missing from your software.
Date published: 2021-03-06
Rated 3 out of 5 by from Disappointing I was surprised at the end where i had no other choice but to pay $50 to file my taxes together, or else I would have had to delete my state return. This should have been clear from the beginning. I don't plan on using Turbo Tax again. I don't like surprises.
Date published: 2021-03-06
Rated 5 out of 5 by from Online ease was straightforward and simple to follow, happy with the process
Date published: 2021-03-06
Rated 5 out of 5 by from SO EASY! That's it, all to say! SO EASY! That's it, all to say! Don't hesitate, just try it.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 11960