TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Very Helpful Customer Service I had an issue filing, It looks like the software was trying to apply deductions I had used in previous filings on my current return (the customer service person figured it out). I used the live chat feature, and Clarissa - the CS employee who helped me was very quick and helpful.
Date published: 2021-02-17
Rated 1 out of 5 by from I've never been more motivated to do my own taxes Yes, Turbo Tax has a free option now- awesome! But, what they don't tell you is that any HSA contributions, which are so standard in any benefits package you get now a days, are not covered in the free version. So if you go through and have them pull the info from your W-2, which automatically includes your HSA contributions, you are stuck in a loop of being unable to continue & file without paying them the $40 for deluxe, along with another $40 fee on top of that later, to actually proceed. Even when I tried to delete the HSA information from my W-2, which I don't even know if I can legally do or not, I still got stuck in the loop of being unable to file without going to the deluxe version. I ended up breaking and doing the deluxe version, and that's the last dime I will ever give. Take the $80 from my cold dead hands, TurboTax. This was my 4th year going through you, but I can assure you it will be my last. All of this could have been avoided if there was simply a button saying, "I understand that my HSA will not be processed through the TurboTax service, and any mistakes or deductions that would be processed from that number will have to be reviewed independently." so I could still file for free would be awesome, but no, you needed your extra $80.
Date published: 2021-02-17
Rated 5 out of 5 by from Very Helpful & Easy SO much help along the way.... perfect for getting the job done!
Date published: 2021-02-17
Rated 5 out of 5 by from Always need that help filing taxes. Uncommon filings. Needed help. Thank you very much for making it seamless.
Date published: 2021-02-17
Rated 5 out of 5 by from i like turbo tax I sugust turbotax for everyone itsw very helpful it is the best that I have ever tried
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax Fast My return was rejected and as soon as I let turbo tax know they got right on it to help me fix my mistakes. Love My Turbotax
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax was great The tax adviser was awesome. She walked me through the process with ease. Very happy with the service and attention that she provided. Excellent
Date published: 2021-02-17
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax walks you through every step of the process. Very clear and easy to understand. I have used Turbo Tax for four years now and will continue to do so for years to come.
Date published: 2021-02-17
Rated 5 out of 5 by from Very professional service Keep up the good job and for providing efficient service to personal during this pandemic.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS THE BEST SO FAST AND SIMPLE. I LOVE USING TURBO TAX!!! THANK YOU SO MUCH
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11959
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Very Helpful Customer Service I had an issue filing, It looks like the software was trying to apply deductions I had used in previous filings on my current return (the customer service person figured it out). I used the live chat feature, and Clarissa - the CS employee who helped me was very quick and helpful.
Date published: 2021-02-17
Rated 1 out of 5 by from I've never been more motivated to do my own taxes Yes, Turbo Tax has a free option now- awesome! But, what they don't tell you is that any HSA contributions, which are so standard in any benefits package you get now a days, are not covered in the free version. So if you go through and have them pull the info from your W-2, which automatically includes your HSA contributions, you are stuck in a loop of being unable to continue & file without paying them the $40 for deluxe, along with another $40 fee on top of that later, to actually proceed. Even when I tried to delete the HSA information from my W-2, which I don't even know if I can legally do or not, I still got stuck in the loop of being unable to file without going to the deluxe version. I ended up breaking and doing the deluxe version, and that's the last dime I will ever give. Take the $80 from my cold dead hands, TurboTax. This was my 4th year going through you, but I can assure you it will be my last. All of this could have been avoided if there was simply a button saying, "I understand that my HSA will not be processed through the TurboTax service, and any mistakes or deductions that would be processed from that number will have to be reviewed independently." so I could still file for free would be awesome, but no, you needed your extra $80.
Date published: 2021-02-17
Rated 5 out of 5 by from Very Helpful & Easy SO much help along the way.... perfect for getting the job done!
Date published: 2021-02-17
Rated 5 out of 5 by from Always need that help filing taxes. Uncommon filings. Needed help. Thank you very much for making it seamless.
Date published: 2021-02-17
Rated 5 out of 5 by from i like turbo tax I sugust turbotax for everyone itsw very helpful it is the best that I have ever tried
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax Fast My return was rejected and as soon as I let turbo tax know they got right on it to help me fix my mistakes. Love My Turbotax
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax was great The tax adviser was awesome. She walked me through the process with ease. Very happy with the service and attention that she provided. Excellent
Date published: 2021-02-17
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax walks you through every step of the process. Very clear and easy to understand. I have used Turbo Tax for four years now and will continue to do so for years to come.
Date published: 2021-02-17
Rated 5 out of 5 by from Very professional service Keep up the good job and for providing efficient service to personal during this pandemic.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS THE BEST SO FAST AND SIMPLE. I LOVE USING TURBO TAX!!! THANK YOU SO MUCH
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11959