TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from First time using Well I had issues with one of my forms and a nice young man help me figure it out what an awesome guy
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is awesome! I used Turbo Tax online for FREE! This has been my go to for 7 years now. It is pretty quick and painless to do a tax return! Thank you Turbo Tax for making this website so user friendly!
Date published: 2021-02-25
Rated 2 out of 5 by from Great product but spent over a week trying to file Had an issue with filing my state taxes. Paid extra and went though multiple customer service representatives over a week to find out I just needed to delete a form. This was not a pleasant experience to say the least. I also found it a little ridiculous that you essentially have to pay extra to have someone help you fix it.
Date published: 2021-02-25
Rated 4 out of 5 by from Best Ever Has been simple and so helpful. This my third year and they haven't failed me yet!
Date published: 2021-02-25
Rated 4 out of 5 by from Gets the job done I like that TT fills my new return with last years info and I update from there. I don't like how if you accidentally choose one plan they cant transfer all the work you just did into the plan you thought you were filling in. WORD OF ADVICE, make double sure you are filling your hours worth of work into the correct plan. IE Free vs Deluxe etc. I think TT should have a flag or title showing you what plan you are on at all times. Oh and for some reason when checking my returns TT had me fix three things, 2 of them were the exact same form of income creating a triplicate of the income. Id be okay to pay those taxes if I earned that money but I didn't so I had to go back into the FED portion to find out what happened and fix it. Its not perfect so keep you eyes open and make sure your results make sense.
Date published: 2021-02-25
Rated 4 out of 5 by from Good Had a difficult time getting across to Chat what help I was looking for. Wasted a lot of time.
Date published: 2021-02-25
Rated 2 out of 5 by from Turbo Tax can be buggy Turbo tax told me I had a vehicle expense that I needed to remove, so i went to the page to remove it. And the vehicle wasn't listed, so i figured it was a bug. I kept doing this for over an hour, preventing me from submitting. I ended up having to delete my employment history entirely and start over. Buggy as heck.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome Easy peasy. Vey self explanatory. Quick very helpful.
Date published: 2021-02-25
Rated 5 out of 5 by from exellent easy program to file taxes at no cost. i enjoyed it.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax was awesome I love it! They helped me do my taxes right. Thank you!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11959
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time using Well I had issues with one of my forms and a nice young man help me figure it out what an awesome guy
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is awesome! I used Turbo Tax online for FREE! This has been my go to for 7 years now. It is pretty quick and painless to do a tax return! Thank you Turbo Tax for making this website so user friendly!
Date published: 2021-02-25
Rated 2 out of 5 by from Great product but spent over a week trying to file Had an issue with filing my state taxes. Paid extra and went though multiple customer service representatives over a week to find out I just needed to delete a form. This was not a pleasant experience to say the least. I also found it a little ridiculous that you essentially have to pay extra to have someone help you fix it.
Date published: 2021-02-25
Rated 4 out of 5 by from Best Ever Has been simple and so helpful. This my third year and they haven't failed me yet!
Date published: 2021-02-25
Rated 4 out of 5 by from Gets the job done I like that TT fills my new return with last years info and I update from there. I don't like how if you accidentally choose one plan they cant transfer all the work you just did into the plan you thought you were filling in. WORD OF ADVICE, make double sure you are filling your hours worth of work into the correct plan. IE Free vs Deluxe etc. I think TT should have a flag or title showing you what plan you are on at all times. Oh and for some reason when checking my returns TT had me fix three things, 2 of them were the exact same form of income creating a triplicate of the income. Id be okay to pay those taxes if I earned that money but I didn't so I had to go back into the FED portion to find out what happened and fix it. Its not perfect so keep you eyes open and make sure your results make sense.
Date published: 2021-02-25
Rated 4 out of 5 by from Good Had a difficult time getting across to Chat what help I was looking for. Wasted a lot of time.
Date published: 2021-02-25
Rated 2 out of 5 by from Turbo Tax can be buggy Turbo tax told me I had a vehicle expense that I needed to remove, so i went to the page to remove it. And the vehicle wasn't listed, so i figured it was a bug. I kept doing this for over an hour, preventing me from submitting. I ended up having to delete my employment history entirely and start over. Buggy as heck.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome Easy peasy. Vey self explanatory. Quick very helpful.
Date published: 2021-02-25
Rated 5 out of 5 by from exellent easy program to file taxes at no cost. i enjoyed it.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax was awesome I love it! They helped me do my taxes right. Thank you!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11959