TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from 90% OK - 10% Kluge Most of the fundamental questions are straight forward. Some are not, and you need non-tax accountants to read your scripts and give feedback on what is not easily understood and intuitive. Also, your graphics and format look like they are 20-30 years old. One suggestion: Make one of the icons at the masthead a "STOP" or "PAUSE" sign - everyone has to pee once in a while. Get a first-rate graphic artist (outside of TurboTax) with a stellar reputation for the best websites/digital documents. For the third year in a row I mostly sail through the questions and review and come to a screeching halt when trying to pay with my credit card (s), all of which have no information or credit issues. I back-up and do back flips with revised info to make TurboTax happy - to no avail.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job! Nancy was great and helpful and communicative and wonderful!
Date published: 2022-03-31
Rated 5 out of 5 by from Most Useful Thing My Computer Does I have a spindle where I stack my CDs of TurboTax. It goes back into the prior millennium, just to say. From the first year I used this, I have been consistently helped--with lots of internal optional helps--in doing what has turned into a thoroughly computer-based thing: household taxes. Yes, I have a micro business and some stocks, but everything else is basic, and even there it needs this. More than anything else with this, I love that it has the "Interview" mode. I just go clicking through it. And it takes hours. That's what it takes to be a citizen of a complex country these days. This goes along with other computer things as the top (I am sure you have as set of these too, like web browsers, email, spreadsheets and word documents, art.
Date published: 2022-03-31
Rated 4 out of 5 by from Good tax process Good tax process. Some parts a bit confusing, especially when you have to go back to a specific form.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and Accurate I was collecting all the data for my tax accountant anyway. When I finally got my nerve up to do the whole chore myself, TurboTax proved invaluable. Easy, accurate, with secure e-filing, and properly priced. I save our family over $500 a year by using TurboTax. And our taxes are not EZ because we own businesses. Try it, you won't be disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is great! Great service - great results! I'd recommend to anyone.
Date published: 2022-03-31
Rated 3 out of 5 by from Didn't save my previous years returns Was going good until time to efile. We used TT last few years but it's not in there. Heck of a time verifying so we could efile.
Date published: 2022-03-31
Rated 5 out of 5 by from Makes a terrible chore less terrible This program makes tax filing day less terrible as it is so user friendly and covers all the bases. I love it.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax Turbo tax was great! Had no issues at all! Jacqueline was phenomenal.
Date published: 2022-03-31
Rated 1 out of 5 by from Every year it gets more difficult. Every year you take away features that were once free and then charge us for it. After the past two years, whoever is running this company should be ashamed, but I honestly wouldn't be surprised if they aren't at all. The employee who helped me though. A+ help. a little empathy goes a long way, and for that they (the worker, not turbotax) have my respect.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11946
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 90% OK - 10% Kluge Most of the fundamental questions are straight forward. Some are not, and you need non-tax accountants to read your scripts and give feedback on what is not easily understood and intuitive. Also, your graphics and format look like they are 20-30 years old. One suggestion: Make one of the icons at the masthead a "STOP" or "PAUSE" sign - everyone has to pee once in a while. Get a first-rate graphic artist (outside of TurboTax) with a stellar reputation for the best websites/digital documents. For the third year in a row I mostly sail through the questions and review and come to a screeching halt when trying to pay with my credit card (s), all of which have no information or credit issues. I back-up and do back flips with revised info to make TurboTax happy - to no avail.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job! Nancy was great and helpful and communicative and wonderful!
Date published: 2022-03-31
Rated 5 out of 5 by from Most Useful Thing My Computer Does I have a spindle where I stack my CDs of TurboTax. It goes back into the prior millennium, just to say. From the first year I used this, I have been consistently helped--with lots of internal optional helps--in doing what has turned into a thoroughly computer-based thing: household taxes. Yes, I have a micro business and some stocks, but everything else is basic, and even there it needs this. More than anything else with this, I love that it has the "Interview" mode. I just go clicking through it. And it takes hours. That's what it takes to be a citizen of a complex country these days. This goes along with other computer things as the top (I am sure you have as set of these too, like web browsers, email, spreadsheets and word documents, art.
Date published: 2022-03-31
Rated 4 out of 5 by from Good tax process Good tax process. Some parts a bit confusing, especially when you have to go back to a specific form.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and Accurate I was collecting all the data for my tax accountant anyway. When I finally got my nerve up to do the whole chore myself, TurboTax proved invaluable. Easy, accurate, with secure e-filing, and properly priced. I save our family over $500 a year by using TurboTax. And our taxes are not EZ because we own businesses. Try it, you won't be disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is great! Great service - great results! I'd recommend to anyone.
Date published: 2022-03-31
Rated 3 out of 5 by from Didn't save my previous years returns Was going good until time to efile. We used TT last few years but it's not in there. Heck of a time verifying so we could efile.
Date published: 2022-03-31
Rated 5 out of 5 by from Makes a terrible chore less terrible This program makes tax filing day less terrible as it is so user friendly and covers all the bases. I love it.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax Turbo tax was great! Had no issues at all! Jacqueline was phenomenal.
Date published: 2022-03-31
Rated 1 out of 5 by from Every year it gets more difficult. Every year you take away features that were once free and then charge us for it. After the past two years, whoever is running this company should be ashamed, but I honestly wouldn't be surprised if they aren't at all. The employee who helped me though. A+ help. a little empathy goes a long way, and for that they (the worker, not turbotax) have my respect.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11946