TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is the most reliable Tax Service I've been using TurboTax for a decade now! Over that decade, the software has always meet my needs. Every year, I wonder if it will be best for me to use an accountant as my taxes get more and more complicated (business, home, investment). Each year, I've found that TurboTax has the knowledge base and features for my exact needs.
Date published: 2023-02-19
Rated 1 out of 5 by from Jesus could not tolerate the tax collector I think it is awful that you advertise free filing, easy and quick filing when you are anything but. I am discussed at 89 to file my federal, 49 to file my state and 39 for you to take it out of my refund. Oh yes that is optional, but I can't afford to pay it today because I don't get paid for another 5 days and who in their right mind wants to go through this hassel a second time. I made under 30,000 and you take even more. Gross! I bet you don't even publish my views. Someone may not want to pay 177.00 for the measly 300 they were going to get back. Just remember you can't take it with you Turbotax.
Date published: 2023-02-19
Rated 3 out of 5 by from Stop repeating the upsell !! ask once and be done The 3 or 4 times you try to upsell right in the middle of the process is ridiculous. If you stop that this would be excellent software.
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome Was great help great customer service the cs rep was very helpful and patient even if I got a little upset
Date published: 2023-02-19
Rated 1 out of 5 by from TurboTax almost cost me $800 because of a bug I had two 1098 forms because I bought a house and then the loan got bought by another bank. When I put "Points paid" on the correct 1098 form, the first one, TurboTax did not apply the deduction to my return. I paid a $49 upgrade fee to get the "paid assistance" - only to be told I discovered a bug in the program and by putting the points paid on the 2nd 1098 I could work around it. If I wasn't super diligent looking at my return, I would have missed the deduction and the $800. This isn't even a niche thing. Buying a house and paying down points, and then having your mortgage bought by another bank surely happens to a vast number of home buyers. So I paid $49 more dollars for TurboTax to tell I found a bug in their program... My trust in TurboTax is very, very low now.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax was easy to use This was so easy to use. anyone can use it thats how easy it is
Date published: 2023-02-19
Rated 2 out of 5 by from $39 turns into $78, rip off I’ve used TurboTax for 5 years and have never been forced to pay for the service. They said my situation was “different” this year and MADE me pick the $39 dollar upgrade. Fine, I’ll eat the $40 to use this service. Once I get to the end to file, it doubles to a total of $78!!! I will not be using this service next year. I will find a free service like this used to be and use that to file in the years to come. Super disappointed.
Date published: 2023-02-19
Rated 1 out of 5 by from great job it took 3 agents to help me but they knew what they were doing I was the problem but it did not faze them one bit they were consistent and very patient and it seem like they all loved what they do. professional. I will be a customer as long as I need them
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome system Easy to use, I have uses Turbo Tax for 8 years in a row.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great! I have an S Corporation and also used Turbo Tax for my personal tax return. Whenever I had a question, I could call or chat with someone who could answer all my questions.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11942
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the most reliable Tax Service I've been using TurboTax for a decade now! Over that decade, the software has always meet my needs. Every year, I wonder if it will be best for me to use an accountant as my taxes get more and more complicated (business, home, investment). Each year, I've found that TurboTax has the knowledge base and features for my exact needs.
Date published: 2023-02-19
Rated 1 out of 5 by from Jesus could not tolerate the tax collector I think it is awful that you advertise free filing, easy and quick filing when you are anything but. I am discussed at 89 to file my federal, 49 to file my state and 39 for you to take it out of my refund. Oh yes that is optional, but I can't afford to pay it today because I don't get paid for another 5 days and who in their right mind wants to go through this hassel a second time. I made under 30,000 and you take even more. Gross! I bet you don't even publish my views. Someone may not want to pay 177.00 for the measly 300 they were going to get back. Just remember you can't take it with you Turbotax.
Date published: 2023-02-19
Rated 3 out of 5 by from Stop repeating the upsell !! ask once and be done The 3 or 4 times you try to upsell right in the middle of the process is ridiculous. If you stop that this would be excellent software.
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome Was great help great customer service the cs rep was very helpful and patient even if I got a little upset
Date published: 2023-02-19
Rated 1 out of 5 by from TurboTax almost cost me $800 because of a bug I had two 1098 forms because I bought a house and then the loan got bought by another bank. When I put "Points paid" on the correct 1098 form, the first one, TurboTax did not apply the deduction to my return. I paid a $49 upgrade fee to get the "paid assistance" - only to be told I discovered a bug in the program and by putting the points paid on the 2nd 1098 I could work around it. If I wasn't super diligent looking at my return, I would have missed the deduction and the $800. This isn't even a niche thing. Buying a house and paying down points, and then having your mortgage bought by another bank surely happens to a vast number of home buyers. So I paid $49 more dollars for TurboTax to tell I found a bug in their program... My trust in TurboTax is very, very low now.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax was easy to use This was so easy to use. anyone can use it thats how easy it is
Date published: 2023-02-19
Rated 2 out of 5 by from $39 turns into $78, rip off I’ve used TurboTax for 5 years and have never been forced to pay for the service. They said my situation was “different” this year and MADE me pick the $39 dollar upgrade. Fine, I’ll eat the $40 to use this service. Once I get to the end to file, it doubles to a total of $78!!! I will not be using this service next year. I will find a free service like this used to be and use that to file in the years to come. Super disappointed.
Date published: 2023-02-19
Rated 1 out of 5 by from great job it took 3 agents to help me but they knew what they were doing I was the problem but it did not faze them one bit they were consistent and very patient and it seem like they all loved what they do. professional. I will be a customer as long as I need them
Date published: 2023-02-19
Rated 5 out of 5 by from Awesome system Easy to use, I have uses Turbo Tax for 8 years in a row.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great! I have an S Corporation and also used Turbo Tax for my personal tax return. Whenever I had a question, I could call or chat with someone who could answer all my questions.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11942