TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from I never get the refund this is my first time It’s something on there but This is my first time I’ll fill the refund I’ll very happy if you refund my taxes back the way I fill it now just fill many I known that you’ll refund me back
Date published: 2021-02-24
Rated 5 out of 5 by from First Time Filer First time filing myself and they made it amazingly easy. Took a look at other services and this was by far the best. Thank you.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is easy and quick Easy to complete in a few hours.I use Turbo Tax every year.
Date published: 2021-02-24
Rated 2 out of 5 by from Not ideal for self employed or contract workers At one point we were told we absolutely HAD to defer some payment of some sort, and this seemed wrong. We tried to contact support and no one could help us, and when we did what the app asked our payment owed to the IRS went down over 1k, which seemed off since it's almost 2k less than we owed last year and we have the same jobs and salaries. There was NO option to return to the page that had us do this, so we couldn't even review the info. I work in tech and this app has the worst navigation tools I have ever seen. We will be filing taxes on our own in the future since this app ALSO requires payment of $90 to use the self employed features, even though we each make less than 60k a year by far (which means filing should be free and you even had a class action lawsuit about this last year). Thanks for wasting our time for multiple days and for making us file what will almost assuredly be incorrect information to the IRS and we will likely have to pay them a penalty later as a result. Extremely unhappy about your service, your support, and the app and company overall.
Date published: 2021-02-24
Rated 4 out of 5 by from great tool turbotax made everything super easy and clear and did a great job answering questions I had. It was my first time filing and TT took away all the intimidation I felt.
Date published: 2021-02-24
Rated 5 out of 5 by from Thankful for TurboTax The most efficient way to file my taxes! I would recommend to anyone.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy I've been doing taxes for about 15 years for companies. They are over priced and some places dont care about their clients. Turbo tax is easy to use and you dont have to worry about rude people. It makes it even easier when it uploads all your information.
Date published: 2021-02-24
Rated 4 out of 5 by from Have used them for years This is the first year I had any problems, this year I had an error message that would not go away. Neither the first person I talked to or their supervisor was able to solve the problem. I had to wait a over week for a live tax advisor who solved the problem in 5 minutes even though it was a program problem and not a tax issue.
Date published: 2021-02-24
Rated 5 out of 5 by from Does its job The interface does a great job of helping you understand what's important and what's not. For me the hardest part of taxes is figuring out where to begin, what order to do things, and what details I need to figure out, and turbo tax makes that a lot easier. Turbo tax is one of the more expensive tax services, but you pay for what you get.
Date published: 2021-02-24
Rated 5 out of 5 by from easy taxes It was easy and fast to file. Ive used turbotax for 6 years now!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11931
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I never get the refund this is my first time It’s something on there but This is my first time I’ll fill the refund I’ll very happy if you refund my taxes back the way I fill it now just fill many I known that you’ll refund me back
Date published: 2021-02-24
Rated 5 out of 5 by from First Time Filer First time filing myself and they made it amazingly easy. Took a look at other services and this was by far the best. Thank you.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is easy and quick Easy to complete in a few hours.I use Turbo Tax every year.
Date published: 2021-02-24
Rated 2 out of 5 by from Not ideal for self employed or contract workers At one point we were told we absolutely HAD to defer some payment of some sort, and this seemed wrong. We tried to contact support and no one could help us, and when we did what the app asked our payment owed to the IRS went down over 1k, which seemed off since it's almost 2k less than we owed last year and we have the same jobs and salaries. There was NO option to return to the page that had us do this, so we couldn't even review the info. I work in tech and this app has the worst navigation tools I have ever seen. We will be filing taxes on our own in the future since this app ALSO requires payment of $90 to use the self employed features, even though we each make less than 60k a year by far (which means filing should be free and you even had a class action lawsuit about this last year). Thanks for wasting our time for multiple days and for making us file what will almost assuredly be incorrect information to the IRS and we will likely have to pay them a penalty later as a result. Extremely unhappy about your service, your support, and the app and company overall.
Date published: 2021-02-24
Rated 4 out of 5 by from great tool turbotax made everything super easy and clear and did a great job answering questions I had. It was my first time filing and TT took away all the intimidation I felt.
Date published: 2021-02-24
Rated 5 out of 5 by from Thankful for TurboTax The most efficient way to file my taxes! I would recommend to anyone.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy I've been doing taxes for about 15 years for companies. They are over priced and some places dont care about their clients. Turbo tax is easy to use and you dont have to worry about rude people. It makes it even easier when it uploads all your information.
Date published: 2021-02-24
Rated 4 out of 5 by from Have used them for years This is the first year I had any problems, this year I had an error message that would not go away. Neither the first person I talked to or their supervisor was able to solve the problem. I had to wait a over week for a live tax advisor who solved the problem in 5 minutes even though it was a program problem and not a tax issue.
Date published: 2021-02-24
Rated 5 out of 5 by from Does its job The interface does a great job of helping you understand what's important and what's not. For me the hardest part of taxes is figuring out where to begin, what order to do things, and what details I need to figure out, and turbo tax makes that a lot easier. Turbo tax is one of the more expensive tax services, but you pay for what you get.
Date published: 2021-02-24
Rated 5 out of 5 by from easy taxes It was easy and fast to file. Ive used turbotax for 6 years now!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11931