TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Very easy to use! Very easy to use. Love TurboTax. I use this site every year and tell people how easy it is.
Date published: 2021-02-17
Rated 2 out of 5 by from First year with problems After paying the amount I did to complete my return this year, I regret not paying a professional. This year was filled with headaches and took alot longer. It seemed like there were technical issues that led to problems. For example, I found out I made a mistake on last years return by completing information that was not relevant to my state. Also, I got stuck on a screen for over an hour because the line populated to a zero when it should have been left blank. I've used turbotax for a while now and it will be difficult to convince me to keep using it. the customer service was helpful but it definately could be better or at least offset by addressing confusing questions or technical issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to use, great value Easy to use, great value. Easy to connect with professionals who are very helpful.
Date published: 2021-02-17
Rated 5 out of 5 by from Thanks, TurboTax! The filing process was great. There was a little confusion, but their customer service was amazing in helping me out
Date published: 2021-02-17
Rated 5 out of 5 by from This is wonderful First time user saved me 103 dollars. Loved how it showed what you filled in wrong.
Date published: 2021-02-17
Rated 3 out of 5 by from State Taxes 2021 in TurboTax Well I got as far as e-filing and the error of "Our Records indicate you are not entitled to e-file one or more formsets". I was surprised, usually when I use Turbo Tax it's so easy. Not this time, I was able to resolve by deleting my state taxes and start all over again with those. Then I had to re-enter my card info as my receipt had already been sent that they had charged me already. I hope I do not get charged twice! I'll have to check my bank account later on in the day. I'm understanding, I know there are so many parameters to look into since the pandemic, all the changes in the law and how many changes to the TurboTax system had to be made in order to follow tax law for these times. The "Help" icon does help, I can be such a panicked person, but it doesn't help to have to go back delete and re-enter information, it's just not user friendly. I know TurboTax may resolve this problem, I hope that you do. I don't think anyone wants to worry about taxes not being able to be e-filed. I hope this doesn't frustrate people and then they turn to other online websites similar to TurboTax. Thank you for listening
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax, Awesome Way to E-File! Extremely easy! I am so glad that I selected to use this for e-filing versus snail mail!
Date published: 2021-02-17
Rated 5 out of 5 by from I LIKE TURBO TAXES EZ TO AND CLEAR . FOCUS AND EVERY THING SPECIFICS PRODUCTS
Date published: 2021-02-17
Rated 4 out of 5 by from see review Too many pages I had to repeat, confusing I finally just went to the file page to finish
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome Awesome I just want to let you know that. Thank you
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11921
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very easy to use! Very easy to use. Love TurboTax. I use this site every year and tell people how easy it is.
Date published: 2021-02-17
Rated 2 out of 5 by from First year with problems After paying the amount I did to complete my return this year, I regret not paying a professional. This year was filled with headaches and took alot longer. It seemed like there were technical issues that led to problems. For example, I found out I made a mistake on last years return by completing information that was not relevant to my state. Also, I got stuck on a screen for over an hour because the line populated to a zero when it should have been left blank. I've used turbotax for a while now and it will be difficult to convince me to keep using it. the customer service was helpful but it definately could be better or at least offset by addressing confusing questions or technical issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to use, great value Easy to use, great value. Easy to connect with professionals who are very helpful.
Date published: 2021-02-17
Rated 5 out of 5 by from Thanks, TurboTax! The filing process was great. There was a little confusion, but their customer service was amazing in helping me out
Date published: 2021-02-17
Rated 5 out of 5 by from This is wonderful First time user saved me 103 dollars. Loved how it showed what you filled in wrong.
Date published: 2021-02-17
Rated 3 out of 5 by from State Taxes 2021 in TurboTax Well I got as far as e-filing and the error of "Our Records indicate you are not entitled to e-file one or more formsets". I was surprised, usually when I use Turbo Tax it's so easy. Not this time, I was able to resolve by deleting my state taxes and start all over again with those. Then I had to re-enter my card info as my receipt had already been sent that they had charged me already. I hope I do not get charged twice! I'll have to check my bank account later on in the day. I'm understanding, I know there are so many parameters to look into since the pandemic, all the changes in the law and how many changes to the TurboTax system had to be made in order to follow tax law for these times. The "Help" icon does help, I can be such a panicked person, but it doesn't help to have to go back delete and re-enter information, it's just not user friendly. I know TurboTax may resolve this problem, I hope that you do. I don't think anyone wants to worry about taxes not being able to be e-filed. I hope this doesn't frustrate people and then they turn to other online websites similar to TurboTax. Thank you for listening
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax, Awesome Way to E-File! Extremely easy! I am so glad that I selected to use this for e-filing versus snail mail!
Date published: 2021-02-17
Rated 5 out of 5 by from I LIKE TURBO TAXES EZ TO AND CLEAR . FOCUS AND EVERY THING SPECIFICS PRODUCTS
Date published: 2021-02-17
Rated 4 out of 5 by from see review Too many pages I had to repeat, confusing I finally just went to the file page to finish
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome Awesome I just want to let you know that. Thank you
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11921