TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from TurboTax regressed this year I have been filing my returns annually using TurboTax, first the PC product and then the online product now for over 20 years, without issues. However this year, unfortunately it completely failed me with my 1099. I trade options, and imported my 1099 from my broker; however for every transaction where I had sold the option before it expired, this year it required me to manually go in and review/fix, for tens of such transactions; something that didn't used to happen before. Thus I ended up spending several hours doing my tax return that should have been at most a couple of hours. Also it does not handle international situations, especially addresses very well. I spent a couple of hours with a couple of support specialists to solve above problems, and they couldn't really come up with satisfactory solutions either. Small mercies: the first rep gave me a small discount for my tax fees, though even there the code wouldn't work and I had to open a separate support session to get a new code. Overall, a big fail this year compared to previous years.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax is amazing Fast and easy! So easy a monkey can do it! Enjoy doing it every year
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is peace of mind Excellent way to take care of compliance and be assured you are maximizing tax advantages at the same time
Date published: 2021-05-16
Rated 4 out of 5 by from great job very helpful when stuck and out of time thank you all
Date published: 2021-05-16
Rated 1 out of 5 by from Crooks Supposed to get one state tax return filed included in my Premier Turbo Tax. Program would not file a California return until I paid $25.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Easy to use and explains things well even with unusal situations
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is simply excellent I usually start my return in late January or early February. Turbo gives me reminders and actually tells me what records to retrieve to complete the task.
Date published: 2021-05-16
Rated 3 out of 5 by from Is pretty good I only say that its pretty good, since for the live version where tax experts are included, it did not seem that they were as knowledgeable as I would expect; at least the ones I spoke with.
Date published: 2021-05-16
Rated 4 out of 5 by from Good Program I have to use a pc for my Trust account, for which I am an administrator. When will you issue the business edition for a MAC?
Date published: 2021-05-16
Rated 2 out of 5 by from Time consuming this year When you click on file for free, federal state and everything, you end up having to pay for deluxe just because you have two forms. Terrible advertisement. I spent more time paying then I did inputting my information. Will not use TurboTax next year
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1192
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax regressed this year I have been filing my returns annually using TurboTax, first the PC product and then the online product now for over 20 years, without issues. However this year, unfortunately it completely failed me with my 1099. I trade options, and imported my 1099 from my broker; however for every transaction where I had sold the option before it expired, this year it required me to manually go in and review/fix, for tens of such transactions; something that didn't used to happen before. Thus I ended up spending several hours doing my tax return that should have been at most a couple of hours. Also it does not handle international situations, especially addresses very well. I spent a couple of hours with a couple of support specialists to solve above problems, and they couldn't really come up with satisfactory solutions either. Small mercies: the first rep gave me a small discount for my tax fees, though even there the code wouldn't work and I had to open a separate support session to get a new code. Overall, a big fail this year compared to previous years.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax is amazing Fast and easy! So easy a monkey can do it! Enjoy doing it every year
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is peace of mind Excellent way to take care of compliance and be assured you are maximizing tax advantages at the same time
Date published: 2021-05-16
Rated 4 out of 5 by from great job very helpful when stuck and out of time thank you all
Date published: 2021-05-16
Rated 1 out of 5 by from Crooks Supposed to get one state tax return filed included in my Premier Turbo Tax. Program would not file a California return until I paid $25.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Easy to use and explains things well even with unusal situations
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is simply excellent I usually start my return in late January or early February. Turbo gives me reminders and actually tells me what records to retrieve to complete the task.
Date published: 2021-05-16
Rated 3 out of 5 by from Is pretty good I only say that its pretty good, since for the live version where tax experts are included, it did not seem that they were as knowledgeable as I would expect; at least the ones I spoke with.
Date published: 2021-05-16
Rated 4 out of 5 by from Good Program I have to use a pc for my Trust account, for which I am an administrator. When will you issue the business edition for a MAC?
Date published: 2021-05-16
Rated 2 out of 5 by from Time consuming this year When you click on file for free, federal state and everything, you end up having to pay for deluxe just because you have two forms. Terrible advertisement. I spent more time paying then I did inputting my information. Will not use TurboTax next year
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1192