TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax is very easy to use and has answers to any questions you may have on any item line you are entering.
Date published: 2021-05-18
Rated 1 out of 5 by from Not what it used to be - don't use for crypto TurboTax used to provide the highest level of service and support - whatever happened in the past two years has seriously degraded their system. Instructions are terrible, customer service just asks to see your screen and then reads it to you... and they Google things that they should already know. The cryptocurrency calculations were flawed - despite having a CSV and following the suggested site to pull data from Coinbase, I'm certain there is a database error on the back end of the system that creates an API error. I used to pay $75 to have my state and federal filed and it took about 5 hours, and now it's nearly $300 and takes me upwards of 20 hours. I miss how great TurboTax was in 2016.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Tax Tool A few roadblocks along the way but generally one of the easier tax tools I've used.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome job Turbo Tax Live Experts! I had the pleasure of speaking with Liberty and Jackie on two occasions of calling in for questions and both ladies were very helpful. Thanks for all your help!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Helps This is the first time I used Turbo Tax and found it very helpful. I will use it again in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Second time using it and I am a pleased with the services, easy quick and convenient!
Date published: 2021-05-18
Rated 5 out of 5 by from Great program Easy to use entering info and ensuring all tax breaks realized. Security measures painful, but appreciated.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is even better than before! Turbo Tax is fast, efficient and very intuitive! I trust the filing will be accurate and will consider again in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to Use The website was easy to navigate and made it easy to file my taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Super fast and easy to use Turbotax is fast and user friendly. I been using turbotax for 10+ years it’s a great product.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax is very easy to use and has answers to any questions you may have on any item line you are entering.
Date published: 2021-05-18
Rated 1 out of 5 by from Not what it used to be - don't use for crypto TurboTax used to provide the highest level of service and support - whatever happened in the past two years has seriously degraded their system. Instructions are terrible, customer service just asks to see your screen and then reads it to you... and they Google things that they should already know. The cryptocurrency calculations were flawed - despite having a CSV and following the suggested site to pull data from Coinbase, I'm certain there is a database error on the back end of the system that creates an API error. I used to pay $75 to have my state and federal filed and it took about 5 hours, and now it's nearly $300 and takes me upwards of 20 hours. I miss how great TurboTax was in 2016.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Tax Tool A few roadblocks along the way but generally one of the easier tax tools I've used.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome job Turbo Tax Live Experts! I had the pleasure of speaking with Liberty and Jackie on two occasions of calling in for questions and both ladies were very helpful. Thanks for all your help!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Helps This is the first time I used Turbo Tax and found it very helpful. I will use it again in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Second time using it and I am a pleased with the services, easy quick and convenient!
Date published: 2021-05-18
Rated 5 out of 5 by from Great program Easy to use entering info and ensuring all tax breaks realized. Security measures painful, but appreciated.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is even better than before! Turbo Tax is fast, efficient and very intuitive! I trust the filing will be accurate and will consider again in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to Use The website was easy to navigate and made it easy to file my taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Super fast and easy to use Turbotax is fast and user friendly. I been using turbotax for 10+ years it’s a great product.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1192