TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from So Happy I Had A Web Call for Support I can do my own taxes with Turbo Tax, honestly, anyone can. But, when you run into some user error issues and can't dig yourself out you need support. That is exactly what I got tonight and thank god I had it. My support rep (Chinonso) was great. She got into the weeds with me and stuck it out. We both knew that I was the problem but she stayed in the game with me. We both were even laughing through it and that is the type of person that should be helping you with your taxes. Someone that can smile and laugh with their customer.
Date published: 2022-02-17
Rated 3 out of 5 by from Big disappointment!! Form 8606 NOT AVAILABLE. Last year it was late, this year only available if you go through the tedium of a big questionnaire on the 1099, and I'm not willing to do that when I bought the Premier package to save me work! Then I find I can't print selected forms unless I download a "free" Adobe app, which is only free for 18 days. GIVE ME A BREAK! It's inexcusable to take away the ability to print selected forms! I've been a fan of Turbotax for years, and am extremely disappointed in these changes.
Date published: 2022-02-17
Rated 5 out of 5 by from turbo tax was really easy to use was super happy with my outcome
Date published: 2022-02-17
Rated 5 out of 5 by from User Friendly! Love how it is simple to use, and easy to navigate! Love how they explain every detail if not understood and guides you through the whole way! Great Job Turbotax...and bonus...Thank you for continuing to provide your services for free!
Date published: 2022-02-17
Rated 4 out of 5 by from Great but constant upcharging It's a great service but they keep finding way to tally up the total. It used to be a free service and I understand that decision to change, but my fees just kept climbing.
Date published: 2022-02-17
Rated 5 out of 5 by from Love it Easy to follow instructions, good answers to every question
Date published: 2022-02-17
Rated 5 out of 5 by from Easy to follow and their CPA's are very helpful. The forms are very interactive and easy to follow. If you have any questions you get a live CPA to call you within minutes.
Date published: 2022-02-17
Rated 5 out of 5 by from This was easy! Overall it was easy. When I had questions, help was just a click away.
Date published: 2022-02-17
Rated 5 out of 5 by from Nice Easy to use and very fast. Have used for years and will continue
Date published: 2022-02-17
Rated 1 out of 5 by from Easy, but overpriced Makes it easier to file, but it is so ridiculously annoying being asked to upgrade every 5 minutes. Not worth the money in my opinion, but since I'm already finished might as well as file with TurboTax. Probably will try and file without TurboTax next year.
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 11904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Happy I Had A Web Call for Support I can do my own taxes with Turbo Tax, honestly, anyone can. But, when you run into some user error issues and can't dig yourself out you need support. That is exactly what I got tonight and thank god I had it. My support rep (Chinonso) was great. She got into the weeds with me and stuck it out. We both knew that I was the problem but she stayed in the game with me. We both were even laughing through it and that is the type of person that should be helping you with your taxes. Someone that can smile and laugh with their customer.
Date published: 2022-02-17
Rated 3 out of 5 by from Big disappointment!! Form 8606 NOT AVAILABLE. Last year it was late, this year only available if you go through the tedium of a big questionnaire on the 1099, and I'm not willing to do that when I bought the Premier package to save me work! Then I find I can't print selected forms unless I download a "free" Adobe app, which is only free for 18 days. GIVE ME A BREAK! It's inexcusable to take away the ability to print selected forms! I've been a fan of Turbotax for years, and am extremely disappointed in these changes.
Date published: 2022-02-17
Rated 5 out of 5 by from turbo tax was really easy to use was super happy with my outcome
Date published: 2022-02-17
Rated 5 out of 5 by from User Friendly! Love how it is simple to use, and easy to navigate! Love how they explain every detail if not understood and guides you through the whole way! Great Job Turbotax...and bonus...Thank you for continuing to provide your services for free!
Date published: 2022-02-17
Rated 4 out of 5 by from Great but constant upcharging It's a great service but they keep finding way to tally up the total. It used to be a free service and I understand that decision to change, but my fees just kept climbing.
Date published: 2022-02-17
Rated 5 out of 5 by from Love it Easy to follow instructions, good answers to every question
Date published: 2022-02-17
Rated 5 out of 5 by from Easy to follow and their CPA's are very helpful. The forms are very interactive and easy to follow. If you have any questions you get a live CPA to call you within minutes.
Date published: 2022-02-17
Rated 5 out of 5 by from This was easy! Overall it was easy. When I had questions, help was just a click away.
Date published: 2022-02-17
Rated 5 out of 5 by from Nice Easy to use and very fast. Have used for years and will continue
Date published: 2022-02-17
Rated 1 out of 5 by from Easy, but overpriced Makes it easier to file, but it is so ridiculously annoying being asked to upgrade every 5 minutes. Not worth the money in my opinion, but since I'm already finished might as well as file with TurboTax. Probably will try and file without TurboTax next year.
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 11904