TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use Quick and efficient. Simple format and easy to use.
Date published: 2023-02-19
Rated 3 out of 5 by from CD 2023 issues Installed CD on a Tuesday! Uninstalled and re installed on a Thursday! Would not load, update or start program. Was taking up to 25 minutes of not doing anything before shutting it down. After Re install, all worked well UNTIL I got to very last step of paying for my E-file fee with my credit card. Program saved my return "THEN REQUIRED ME TO SIGN INTO MY ACCOUNT"! WHY did this program need me to sign in AFTER I virtually had completed my entire tax return? Would NOT accept my password. Long story short, FRUSTRATON level HIGH / 1 hour & 20 minutes on phone with customer service agent / had to request an account restoration / 24 hours later I was able to access and pay for my Efile "AS A GUEST" And filed my taxes. After I had completed that and printed out my forms, I went into the sign in box and after several links, WAS FINALLY ABLE TO RESET my password. I've used Turbo Tax for over 10 years now. NEVER HAVE I EVER DEALT WITH SO MUCH FRUSTRATION BY USING THIS PRODUCT.
Date published: 2023-02-19
Rated 5 out of 5 by from Widow grateful for Turbo Tax I've been using Turbo Tax for many years. As a retired widow, I'm on a limited budget and Turbo Tax fits my budget and makes filing so easy.
Date published: 2023-02-19
Rated 5 out of 5 by from Expects are Awesome! Estela and Jennifer were knowledgeable and great with helping me! Thank you both!
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax helped me amend an incorrect return Turbo tax helped me file quickly and easily. It also let me amend a return i filed with incorrect info
Date published: 2023-02-19
Rated 1 out of 5 by from Very frustrating They kept asking if we wanted to upgrade it for a fee.
Date published: 2023-02-19
Rated 5 out of 5 by from fisher taxes great great great great great great great great great
Date published: 2023-02-19
Rated 5 out of 5 by from Turbotax is awesome and easy to use Turbotax is easy to use and can transfer W2 automatically so I do not have to manually type it in.
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax is good, but not great. The system allows you to create more than one account with the same SS#. I've accidentally created 3, which made it very difficult for me to track what has been entered (and lost) in itsdeductible.com. It would be easier if the system would require (allow) users to merge multiple accounts.
Date published: 2023-02-19
Rated 5 out of 5 by from ANNE is great My husband is a decade older than me. He filled it out. (After I did all the entries). He got comfortable and we finished it
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11891
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Quick and efficient. Simple format and easy to use.
Date published: 2023-02-19
Rated 3 out of 5 by from CD 2023 issues Installed CD on a Tuesday! Uninstalled and re installed on a Thursday! Would not load, update or start program. Was taking up to 25 minutes of not doing anything before shutting it down. After Re install, all worked well UNTIL I got to very last step of paying for my E-file fee with my credit card. Program saved my return "THEN REQUIRED ME TO SIGN INTO MY ACCOUNT"! WHY did this program need me to sign in AFTER I virtually had completed my entire tax return? Would NOT accept my password. Long story short, FRUSTRATON level HIGH / 1 hour & 20 minutes on phone with customer service agent / had to request an account restoration / 24 hours later I was able to access and pay for my Efile "AS A GUEST" And filed my taxes. After I had completed that and printed out my forms, I went into the sign in box and after several links, WAS FINALLY ABLE TO RESET my password. I've used Turbo Tax for over 10 years now. NEVER HAVE I EVER DEALT WITH SO MUCH FRUSTRATION BY USING THIS PRODUCT.
Date published: 2023-02-19
Rated 5 out of 5 by from Widow grateful for Turbo Tax I've been using Turbo Tax for many years. As a retired widow, I'm on a limited budget and Turbo Tax fits my budget and makes filing so easy.
Date published: 2023-02-19
Rated 5 out of 5 by from Expects are Awesome! Estela and Jennifer were knowledgeable and great with helping me! Thank you both!
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax helped me amend an incorrect return Turbo tax helped me file quickly and easily. It also let me amend a return i filed with incorrect info
Date published: 2023-02-19
Rated 1 out of 5 by from Very frustrating They kept asking if we wanted to upgrade it for a fee.
Date published: 2023-02-19
Rated 5 out of 5 by from fisher taxes great great great great great great great great great
Date published: 2023-02-19
Rated 5 out of 5 by from Turbotax is awesome and easy to use Turbotax is easy to use and can transfer W2 automatically so I do not have to manually type it in.
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax is good, but not great. The system allows you to create more than one account with the same SS#. I've accidentally created 3, which made it very difficult for me to track what has been entered (and lost) in itsdeductible.com. It would be easier if the system would require (allow) users to merge multiple accounts.
Date published: 2023-02-19
Rated 5 out of 5 by from ANNE is great My husband is a decade older than me. He filled it out. (After I did all the entries). He got comfortable and we finished it
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11891