TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Not cool Why did they keep rejecting my returns when i have been given $1800 but they keep on giving me same excuse about my last name which is the same last name i have been using but they keep on using that as an excuse of not paying
Date published: 2021-02-18
Rated 5 out of 5 by from Great money saver! I've been using Turbo Tax for years and it has always gotten me the biggest refund. I stopped giving my money away to those high priced tax preparers. With all the new options they have now, it's a no brainer.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Works Great! Was able to process quickly and easily, and the review was thorough.
Date published: 2021-02-18
Rated 4 out of 5 by from Easy to use, but pricing was off I like TurboTax because their interface is the best for moderately simple tax returns. However, I couldn't get the advertised price of $55. I started my tax returns over from scratch twice but with no luck. I decided to pay the $70 to because I was already fed up.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is wonderful. Turbo Tax is so convenient and easy to use. I love it.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is great It keeps track of your previous filings, Had issue with state return and received fast assistance from turbotax assistant
Date published: 2021-02-18
Rated 3 out of 5 by from I need my tax returns finished and submitted!! The only problem I had was that you guys sent me a notice telling me the amount I put on my 2019 income was wrong so I’ve have fixed it and resubmitted it 4 times but you keep sending me messages saying it hasn’t been fixed. I tried to get someone to call me but no luck there either. I hope it gets done this time. I’ve entered the correct amount and resubmitted it. If I have done something wrong I wish someone would call me to tell me what it is. I have done everything you asked. Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from Very Easy to Navigate and Finish Always good. Can get it done. Did not want to pay an extra $40 for taking out $40 for Turbo tax fee, so paid by credit card. Too high for me!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great feature Wonderful feature. It's reassuring to talk to a CPA during the process!
Date published: 2021-02-18
Rated 1 out of 5 by from SURPRISE!!! After spending a couple hours using the "free" version to complete my filing, SURPRISE! The robot said that the information I had entered was too complicated and I would have to upgrade to TT Live Deluxe and pay $140 to file my returns AFTER I HAD DONE ALL THE WORK! Oh, and an additional $40 if I wanted to pay using my refund. I have used TT almost since its inception but this bait & switch bull makes this the last time I use TurboTax.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11845
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not cool Why did they keep rejecting my returns when i have been given $1800 but they keep on giving me same excuse about my last name which is the same last name i have been using but they keep on using that as an excuse of not paying
Date published: 2021-02-18
Rated 5 out of 5 by from Great money saver! I've been using Turbo Tax for years and it has always gotten me the biggest refund. I stopped giving my money away to those high priced tax preparers. With all the new options they have now, it's a no brainer.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Works Great! Was able to process quickly and easily, and the review was thorough.
Date published: 2021-02-18
Rated 4 out of 5 by from Easy to use, but pricing was off I like TurboTax because their interface is the best for moderately simple tax returns. However, I couldn't get the advertised price of $55. I started my tax returns over from scratch twice but with no luck. I decided to pay the $70 to because I was already fed up.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is wonderful. Turbo Tax is so convenient and easy to use. I love it.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is great It keeps track of your previous filings, Had issue with state return and received fast assistance from turbotax assistant
Date published: 2021-02-18
Rated 3 out of 5 by from I need my tax returns finished and submitted!! The only problem I had was that you guys sent me a notice telling me the amount I put on my 2019 income was wrong so I’ve have fixed it and resubmitted it 4 times but you keep sending me messages saying it hasn’t been fixed. I tried to get someone to call me but no luck there either. I hope it gets done this time. I’ve entered the correct amount and resubmitted it. If I have done something wrong I wish someone would call me to tell me what it is. I have done everything you asked. Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from Very Easy to Navigate and Finish Always good. Can get it done. Did not want to pay an extra $40 for taking out $40 for Turbo tax fee, so paid by credit card. Too high for me!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great feature Wonderful feature. It's reassuring to talk to a CPA during the process!
Date published: 2021-02-18
Rated 1 out of 5 by from SURPRISE!!! After spending a couple hours using the "free" version to complete my filing, SURPRISE! The robot said that the information I had entered was too complicated and I would have to upgrade to TT Live Deluxe and pay $140 to file my returns AFTER I HAD DONE ALL THE WORK! Oh, and an additional $40 if I wanted to pay using my refund. I have used TT almost since its inception but this bait & switch bull makes this the last time I use TurboTax.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11845