TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
Rated 5 out of 5 by from Step by step help!! filing your taxes made simple! Also, saves you money compared to other companies
Date published: 2021-02-25
Rated 3 out of 5 by from Good Tax return website Once filing then wanting to go back and finish. When u go back and login, it doesnt show where u left off. You have to go into your email and find your turbo email saying that u have finished your taxes to find where u left off for it the bring your your taxes back up.
Date published: 2021-02-25
Rated 5 out of 5 by from easy simple to use takes away the hassle of going somewhere else to file in person during these times
Date published: 2021-02-25
Rated 5 out of 5 by from Great Baha was a great help. Thankful for his kind help. He was very professional.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is awesome Turbotax was very understanding to file my taxes with.
Date published: 2021-02-25
Rated 1 out of 5 by from Deluxe I have had no issues for the past 6 or so years using turbo tax until this year where I was unable to process my taxes unless paying for deluxe or premium. This would have been my first year in my adult life getting a return, but instead most of it went to turbo tax. I really do not think I will use this next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes tax filing easy. I have used Turbo Tax for years and sit has always tkens the druidgery out of completing the tax forms.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Loved the help i got with both live agents when i was filing. Tim was one and the other was San**** im not too sure. but it started with an S. They were great in resolving my issues hopefully management can go back in and see who helped me through my chats and give them credit. i have been using turbo tax a few years now and love the help they always give me.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11841
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
Rated 5 out of 5 by from Step by step help!! filing your taxes made simple! Also, saves you money compared to other companies
Date published: 2021-02-25
Rated 3 out of 5 by from Good Tax return website Once filing then wanting to go back and finish. When u go back and login, it doesnt show where u left off. You have to go into your email and find your turbo email saying that u have finished your taxes to find where u left off for it the bring your your taxes back up.
Date published: 2021-02-25
Rated 5 out of 5 by from easy simple to use takes away the hassle of going somewhere else to file in person during these times
Date published: 2021-02-25
Rated 5 out of 5 by from Great Baha was a great help. Thankful for his kind help. He was very professional.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is awesome Turbotax was very understanding to file my taxes with.
Date published: 2021-02-25
Rated 1 out of 5 by from Deluxe I have had no issues for the past 6 or so years using turbo tax until this year where I was unable to process my taxes unless paying for deluxe or premium. This would have been my first year in my adult life getting a return, but instead most of it went to turbo tax. I really do not think I will use this next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes tax filing easy. I have used Turbo Tax for years and sit has always tkens the druidgery out of completing the tax forms.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Loved the help i got with both live agents when i was filing. Tim was one and the other was San**** im not too sure. but it started with an S. They were great in resolving my issues hopefully management can go back in and see who helped me through my chats and give them credit. i have been using turbo tax a few years now and love the help they always give me.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11841