TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax was super awesom Turbo Tax was fast, painless and very easy to understand.
Date published: 2022-02-16
Rated 4 out of 5 by from Good for young adults I appreciate the app itself. My buddy showed me it and it took me about an hour or two to do them. It was a sort of hard process because I’m 18 and new to the tax game but it helped a lot. Thankyou.
Date published: 2022-02-16
Rated 3 out of 5 by from Great but needed assistance The first time I used TurboTax Live it was wonderful! I had an agent help me with very minimal wait. The agent basically walked me through the whole process! This year, no help what so ever. I used the chat box a few times only to get vague answers. When I requested live help, I was told 20 minutes to only never receive a call. The next time I requested a live agent, I was given a 5 minutes time frame. After no call within 5 minutes, I decided to proceed & when requested live help again, I was shown a message of 30 minutes or greater. I hope I haven't messed up anywhere. I wanted to get it done so just completed it the best I could.
Date published: 2022-02-16
Rated 3 out of 5 by from Overkill for a simple trust I have to buy this product to create a trust return but it won't do a regular 1040 for my personal taxes. The trust is not complicated nor are my personal taxes. I want to purchase one product to do both instead of two separate products
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is easy to use It is very user friendly......walks yoy through everything
Date published: 2022-02-16
Rated 5 out of 5 by from Efficient Product Turbotax has seemingly gotten more streamlined about the process. It's also great that there's extra help available to explain the not-so-defined questions.
Date published: 2022-02-16
Rated 5 out of 5 by from awesome it was easy and fast. i will use them again. very efficient.
Date published: 2022-02-16
Rated 5 out of 5 by from Great! helpful people, Cindy was great! Took time to find the problem thank you
Date published: 2022-02-16
Rated 4 out of 5 by from Awesome: simple and easy to to use.. PROs: Keeps my info year to year= Nice and Simplified that a way... Easy to use. CONs: Tries to trip you up as you file for upgrading to Max and costing you a lot more to file= A bit pesty!! *Can't get an instant Loan against your refund [like I could really~ Really use this year and right darn now] UNLESS you open a checking bank acct thru Karma= This Royally stinks! =UNFAIR in my book! READ THE SMALL PRINT: If you decide to take that route ~> READ IT: It TAKES 7-14 DAYS to get a card in order to spend this money~> Soo, Save the Headache, wait a few more days and get straight from the IRS within 21 Days...
Date published: 2022-02-16
Rated 4 out of 5 by from pretty easy to use Pretty easy to use but needs to hire more agents to chat to so you dont sit waiting on the chat support for 15+ minutes
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11838
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was super awesom Turbo Tax was fast, painless and very easy to understand.
Date published: 2022-02-16
Rated 4 out of 5 by from Good for young adults I appreciate the app itself. My buddy showed me it and it took me about an hour or two to do them. It was a sort of hard process because I’m 18 and new to the tax game but it helped a lot. Thankyou.
Date published: 2022-02-16
Rated 3 out of 5 by from Great but needed assistance The first time I used TurboTax Live it was wonderful! I had an agent help me with very minimal wait. The agent basically walked me through the whole process! This year, no help what so ever. I used the chat box a few times only to get vague answers. When I requested live help, I was told 20 minutes to only never receive a call. The next time I requested a live agent, I was given a 5 minutes time frame. After no call within 5 minutes, I decided to proceed & when requested live help again, I was shown a message of 30 minutes or greater. I hope I haven't messed up anywhere. I wanted to get it done so just completed it the best I could.
Date published: 2022-02-16
Rated 3 out of 5 by from Overkill for a simple trust I have to buy this product to create a trust return but it won't do a regular 1040 for my personal taxes. The trust is not complicated nor are my personal taxes. I want to purchase one product to do both instead of two separate products
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is easy to use It is very user friendly......walks yoy through everything
Date published: 2022-02-16
Rated 5 out of 5 by from Efficient Product Turbotax has seemingly gotten more streamlined about the process. It's also great that there's extra help available to explain the not-so-defined questions.
Date published: 2022-02-16
Rated 5 out of 5 by from awesome it was easy and fast. i will use them again. very efficient.
Date published: 2022-02-16
Rated 5 out of 5 by from Great! helpful people, Cindy was great! Took time to find the problem thank you
Date published: 2022-02-16
Rated 4 out of 5 by from Awesome: simple and easy to to use.. PROs: Keeps my info year to year= Nice and Simplified that a way... Easy to use. CONs: Tries to trip you up as you file for upgrading to Max and costing you a lot more to file= A bit pesty!! *Can't get an instant Loan against your refund [like I could really~ Really use this year and right darn now] UNLESS you open a checking bank acct thru Karma= This Royally stinks! =UNFAIR in my book! READ THE SMALL PRINT: If you decide to take that route ~> READ IT: It TAKES 7-14 DAYS to get a card in order to spend this money~> Soo, Save the Headache, wait a few more days and get straight from the IRS within 21 Days...
Date published: 2022-02-16
Rated 4 out of 5 by from pretty easy to use Pretty easy to use but needs to hire more agents to chat to so you dont sit waiting on the chat support for 15+ minutes
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11838