TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
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Rated 1 out of 5 by from Entering a W2 manually in Tennessee? Good luck! I had 3 w-2s to file for last year. Two of them did not list a state in box 15. The third one did. My understanding is to fill out these w2s exactly as they are filled out on paper. Problem is, Tennessee isn't a valid state according to the box 15 drop down list. The "?" help icon instructed me to type in the state code. It's a drop down list. You cannot force a drop down list to be a text field. I called support and they blamed the user. Only way I was able to get this resolved was to go all the way to the end, ignoring all the warnings that my w2 section "Needs review" and ultimately be confronted with the option to fix the issue or file by mail. Then and ONLY THEN was I presented with a text box to type in TN. The voice support lady was about as helpful as you'd expect. Even after me telling her I found a solution, she still didn't understand my issue.
Date published: 2021-02-24
Rated 5 out of 5 by from turbotax is awesome Very Easy And Quick.. Great Customer Service. Filed My Taxes
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Rep Awesome Rep, she guided me thru many steps, making sure my federal & state returns got electronically sent and file correctly.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is quick and easy to use. Go for it Simple process. Quick and easy process. Highly recommended
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is Great! I received help from an expert and finished my taxes in 20 mins or less. Thanks, TurboTax!
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy to use ! So Easy to use and quick ! I love this sight I been doing my taxes here for 6 years !
Date published: 2021-02-24
Rated 2 out of 5 by from Still Difficult I have had to submit my taxes MULTIPLE times because I was not original asked all the questions needed the first time through. I also resubmitted my taxes online and was told it was pending only to receive a phone call 24 hours later saying that I still needed to fix my return... For the same issue I just fixed and submitted the documents again for. I submitted the information for the third time.Hopefully this time it works. I paid 80 dollars for something that is not easy or clear. Very very over priced for quality.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is the way to go I have used TurboTax for years. This year, I ran into a major snag. The accountant I worked with online was fabulous, and helped me solve my problem
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent it took a lot of time and questions and little bit stressed but love it
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Review The turbo tax representative was very help-full in completing my tax return
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11836
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Entering a W2 manually in Tennessee? Good luck! I had 3 w-2s to file for last year. Two of them did not list a state in box 15. The third one did. My understanding is to fill out these w2s exactly as they are filled out on paper. Problem is, Tennessee isn't a valid state according to the box 15 drop down list. The "?" help icon instructed me to type in the state code. It's a drop down list. You cannot force a drop down list to be a text field. I called support and they blamed the user. Only way I was able to get this resolved was to go all the way to the end, ignoring all the warnings that my w2 section "Needs review" and ultimately be confronted with the option to fix the issue or file by mail. Then and ONLY THEN was I presented with a text box to type in TN. The voice support lady was about as helpful as you'd expect. Even after me telling her I found a solution, she still didn't understand my issue.
Date published: 2021-02-24
Rated 5 out of 5 by from turbotax is awesome Very Easy And Quick.. Great Customer Service. Filed My Taxes
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Rep Awesome Rep, she guided me thru many steps, making sure my federal & state returns got electronically sent and file correctly.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is quick and easy to use. Go for it Simple process. Quick and easy process. Highly recommended
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is Great! I received help from an expert and finished my taxes in 20 mins or less. Thanks, TurboTax!
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy to use ! So Easy to use and quick ! I love this sight I been doing my taxes here for 6 years !
Date published: 2021-02-24
Rated 2 out of 5 by from Still Difficult I have had to submit my taxes MULTIPLE times because I was not original asked all the questions needed the first time through. I also resubmitted my taxes online and was told it was pending only to receive a phone call 24 hours later saying that I still needed to fix my return... For the same issue I just fixed and submitted the documents again for. I submitted the information for the third time.Hopefully this time it works. I paid 80 dollars for something that is not easy or clear. Very very over priced for quality.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is the way to go I have used TurboTax for years. This year, I ran into a major snag. The accountant I worked with online was fabulous, and helped me solve my problem
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent it took a lot of time and questions and little bit stressed but love it
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Review The turbo tax representative was very help-full in completing my tax return
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11836