TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Another successful year Year after year - the product improves with new features and functionality. Keeps you abreast of changes in tax law and offers assistance both in person and virtually for complex situations.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is very helpful! I had spoken to one of your customer service representatives named Erika, she was very helpful and patient with me! I received great customer service given the fact that this was my first time filing with TurboTax.
Date published: 2021-02-25
Rated 3 out of 5 by from Hidden fees It was good, but at the end it added 40 more dollars to me return to charge me for using the money from my return to pay for a service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Easy to use I have been using Turbo Tax for a few years now. It is very user friendly and I love the Q&A available for each category. I just breeze through the process now.
Date published: 2021-02-25
Rated 5 out of 5 by from Took less time than i thought Very easy step-by-step process. Guided questions all the way through.
Date published: 2021-02-25
Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
Rated 5 out of 5 by from Step by step help!! filing your taxes made simple! Also, saves you money compared to other companies
Date published: 2021-02-25
Rated 3 out of 5 by from Good Tax return website Once filing then wanting to go back and finish. When u go back and login, it doesnt show where u left off. You have to go into your email and find your turbo email saying that u have finished your taxes to find where u left off for it the bring your your taxes back up.
Date published: 2021-02-25
Rated 5 out of 5 by from easy simple to use takes away the hassle of going somewhere else to file in person during these times
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11831
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Another successful year Year after year - the product improves with new features and functionality. Keeps you abreast of changes in tax law and offers assistance both in person and virtually for complex situations.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is very helpful! I had spoken to one of your customer service representatives named Erika, she was very helpful and patient with me! I received great customer service given the fact that this was my first time filing with TurboTax.
Date published: 2021-02-25
Rated 3 out of 5 by from Hidden fees It was good, but at the end it added 40 more dollars to me return to charge me for using the money from my return to pay for a service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Easy to use I have been using Turbo Tax for a few years now. It is very user friendly and I love the Q&A available for each category. I just breeze through the process now.
Date published: 2021-02-25
Rated 5 out of 5 by from Took less time than i thought Very easy step-by-step process. Guided questions all the way through.
Date published: 2021-02-25
Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
Rated 5 out of 5 by from Step by step help!! filing your taxes made simple! Also, saves you money compared to other companies
Date published: 2021-02-25
Rated 3 out of 5 by from Good Tax return website Once filing then wanting to go back and finish. When u go back and login, it doesnt show where u left off. You have to go into your email and find your turbo email saying that u have finished your taxes to find where u left off for it the bring your your taxes back up.
Date published: 2021-02-25
Rated 5 out of 5 by from easy simple to use takes away the hassle of going somewhere else to file in person during these times
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11831