TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Why was it so hard to pay Intuit $20 I've been using Turbotax for more than 20 years. Filling out my federal and state tax returns was relatively easy as usual, but it took me almost an hour to pay Intuit $20 so I could file my state returns. Multiple attempts to reset my password only to get the error message "Hmm. . . Looks like we've hit a snag please try again later. Your online support doesn't show that error message. When I called, I was told in between lengthy hold times that my only option was to start over and complete new returns. I explained multiple times that my returns were complete and I was only trying to e-file. Eventually I got an email saying that my password had been reset even though I continued to get the error message when trying to reset it. I tried the new password and it finally worked. Returns are filed now, but it was more of a hassle to pay Intuit $20 to file a state return than to complete an itemized return in the first place.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is so user friendly! Everything was very self explanatory. This year I did not use a live expert, but I have in the past and they are excellent!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome There was an issue they let me know and we fixed it
Date published: 2021-02-17
Rated 5 out of 5 by from My experience with your associate was excellent !! The lady who helped me was knowledgeable and very patient
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Easy! I started using Turbo Tax 3 years ago. I love it! They give you step by step instructions and they can import your W-2. It is a little more expensive than I was paying to have someone else fix them but I enjoy doing it myself so I can see and understand the process. The best part is it is so convenient. I can sit at home and have them done in an hour. Instead of making an appointment and having to wait on someone else to get them done.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is so easy to use. Very satisfied navigating through the steps.The cost is fair. The calculations were in agreement with mine
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is easy to use, especially for someone like me, whos fresh in the world of adulting and has a lot on his plate. TurboTax is quick and efficient, though it still allows you to take your time if you need to. For instance, I needed to fill out my tax return, but I was missing paperwork for almost a month. I filled in what I could, and then a month later I was able to start right where I left off!
Date published: 2021-02-17
Rated 5 out of 5 by from Very helpful My return was rejected but Joshua helped me out. Thank you sir.
Date published: 2021-02-17
Rated 5 out of 5 by from Very easy to use They walked you through everything! It is very simple and free!
Date published: 2021-02-17
Rated 4 out of 5 by from Great return this year, but could have been better I've used TurboTax for many years on my own. I ended up having to use a tax professional this year due to retiring and disability income which was new to me. My tax professional did an excellent job in recovering a tax refund by doing an itemized return using his knowledge and experience. The reason he is getting four instead of five stars however, is that he did not offer me the option of getting a partial refund back until my taxes are processed by the IRS in approximately three weeks. This would have come in super handy over the next two weeks as I am still getting used to my new monthly income and the challenges it inherently contains. This loan against your refund check option, is only apparently available through TurboTax PRIOR to filing, not once you've already filed which is the case with me. My tax professional was well compensated, and I have no regrets. However, I've been stressing for two days and just got a short-term loan from a friend to help me out in the interim Again, having the loan advance option that intuit already offers, would have been a much nicer and more convenient option for me had I known about it, and had it been offered by my professional tax preparer. Thank You.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11815
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Why was it so hard to pay Intuit $20 I've been using Turbotax for more than 20 years. Filling out my federal and state tax returns was relatively easy as usual, but it took me almost an hour to pay Intuit $20 so I could file my state returns. Multiple attempts to reset my password only to get the error message "Hmm. . . Looks like we've hit a snag please try again later. Your online support doesn't show that error message. When I called, I was told in between lengthy hold times that my only option was to start over and complete new returns. I explained multiple times that my returns were complete and I was only trying to e-file. Eventually I got an email saying that my password had been reset even though I continued to get the error message when trying to reset it. I tried the new password and it finally worked. Returns are filed now, but it was more of a hassle to pay Intuit $20 to file a state return than to complete an itemized return in the first place.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is so user friendly! Everything was very self explanatory. This year I did not use a live expert, but I have in the past and they are excellent!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome There was an issue they let me know and we fixed it
Date published: 2021-02-17
Rated 5 out of 5 by from My experience with your associate was excellent !! The lady who helped me was knowledgeable and very patient
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Easy! I started using Turbo Tax 3 years ago. I love it! They give you step by step instructions and they can import your W-2. It is a little more expensive than I was paying to have someone else fix them but I enjoy doing it myself so I can see and understand the process. The best part is it is so convenient. I can sit at home and have them done in an hour. Instead of making an appointment and having to wait on someone else to get them done.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is so easy to use. Very satisfied navigating through the steps.The cost is fair. The calculations were in agreement with mine
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is easy to use, especially for someone like me, whos fresh in the world of adulting and has a lot on his plate. TurboTax is quick and efficient, though it still allows you to take your time if you need to. For instance, I needed to fill out my tax return, but I was missing paperwork for almost a month. I filled in what I could, and then a month later I was able to start right where I left off!
Date published: 2021-02-17
Rated 5 out of 5 by from Very helpful My return was rejected but Joshua helped me out. Thank you sir.
Date published: 2021-02-17
Rated 5 out of 5 by from Very easy to use They walked you through everything! It is very simple and free!
Date published: 2021-02-17
Rated 4 out of 5 by from Great return this year, but could have been better I've used TurboTax for many years on my own. I ended up having to use a tax professional this year due to retiring and disability income which was new to me. My tax professional did an excellent job in recovering a tax refund by doing an itemized return using his knowledge and experience. The reason he is getting four instead of five stars however, is that he did not offer me the option of getting a partial refund back until my taxes are processed by the IRS in approximately three weeks. This would have come in super handy over the next two weeks as I am still getting used to my new monthly income and the challenges it inherently contains. This loan against your refund check option, is only apparently available through TurboTax PRIOR to filing, not once you've already filed which is the case with me. My tax professional was well compensated, and I have no regrets. However, I've been stressing for two days and just got a short-term loan from a friend to help me out in the interim Again, having the loan advance option that intuit already offers, would have been a much nicer and more convenient option for me had I known about it, and had it been offered by my professional tax preparer. Thank You.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 11815