TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from Software Error not Resolved My NYS return was rejected because of a TurboTax software error. I tried to resolve the error online but I don't think it was solved by your representative. I have nowhere to go with this problem so I resubmitted my NYS tax return. My state tax return looks the same, but TurboTax seemed ok with it. My case number was: 471124226. I have been using Turbo tax since 1998. This is the first time I don't have confidence in the product. Jacques
Date published: 2021-02-25
Rated 5 out of 5 by from Jenny was Awesome! I have been using Turbotax for years and a like that I can learn about my taxes as I go along and all the supporting tools are there (search, bot chat, human help, call, screenshares). Jenny did a great job helping me figure out a couple little nuances that I couldn't find on my own - she is super nice & smart!
Date published: 2021-02-25
Rated 5 out of 5 by from Super easy to use So fast with all the prior year's info available to make it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX IS ACCURATE I HAVE BEING USING TURBO TAX FOR 7 YEARS NOW AND NEVER HAVE ENCOUNTERED ANY PROBLEM WITH MY REFUND
Date published: 2021-02-25
Rated 5 out of 5 by from Great way to do taxes by yourself. Continues to be a very good product. I have been using TurboTax for at least 20 years.
Date published: 2021-02-25
Rated 2 out of 5 by from UGH I've SPENT HOURS CORRECTING the EIN on my return only to find there is NO EIN. There is only a TIN. My returns are rejected by both sate and federal BECAUSE THE TURBO TAX PROGRAM WONT RECOGNIZE MY CORRECTIONS
Date published: 2021-02-25
Rated 5 out of 5 by from First time user The process was easy and painless! Paid an accountant in the past and this saved me a ton of money (I think)!
Date published: 2021-02-25
Rated 4 out of 5 by from Good tax filing software, sets the standard. My experience with Turotax has been good this year as in past years. The software continues to be easy to use and I like that it saves information from your past returns. The expert I consulted with this year was great. My only criticism of Turbotax is that since I was divorced in the last couple of years I have had to access information from previous returns, which is extremely difficult because they make you create a new account and won't let you access your old account information unless you file this years' taxes under the old account, which is impossible. I have also noticed finding/looking at information on the forms while completing the process is much less complete and much more difficult than it was several years ago. I understand their desire/need to keep freeloaders from using their program to do their taxes and then opt out at the last minute, but I would rather that there was an option to pay up front/at the beginning of the process, so that I could have greater access throughout the process. I would definitely do that. I just want greater access to my past information and current information throughout the process.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Experts are quick to call back. Every question answered easy to file.
Date published: 2021-02-25
Rated 5 out of 5 by from Love this product and the customer service Cheryn was the absolute Best with her patience and expertise and knowledge of your product.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11814
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Software Error not Resolved My NYS return was rejected because of a TurboTax software error. I tried to resolve the error online but I don't think it was solved by your representative. I have nowhere to go with this problem so I resubmitted my NYS tax return. My state tax return looks the same, but TurboTax seemed ok with it. My case number was: 471124226. I have been using Turbo tax since 1998. This is the first time I don't have confidence in the product. Jacques
Date published: 2021-02-25
Rated 5 out of 5 by from Jenny was Awesome! I have been using Turbotax for years and a like that I can learn about my taxes as I go along and all the supporting tools are there (search, bot chat, human help, call, screenshares). Jenny did a great job helping me figure out a couple little nuances that I couldn't find on my own - she is super nice & smart!
Date published: 2021-02-25
Rated 5 out of 5 by from Super easy to use So fast with all the prior year's info available to make it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX IS ACCURATE I HAVE BEING USING TURBO TAX FOR 7 YEARS NOW AND NEVER HAVE ENCOUNTERED ANY PROBLEM WITH MY REFUND
Date published: 2021-02-25
Rated 5 out of 5 by from Great way to do taxes by yourself. Continues to be a very good product. I have been using TurboTax for at least 20 years.
Date published: 2021-02-25
Rated 2 out of 5 by from UGH I've SPENT HOURS CORRECTING the EIN on my return only to find there is NO EIN. There is only a TIN. My returns are rejected by both sate and federal BECAUSE THE TURBO TAX PROGRAM WONT RECOGNIZE MY CORRECTIONS
Date published: 2021-02-25
Rated 5 out of 5 by from First time user The process was easy and painless! Paid an accountant in the past and this saved me a ton of money (I think)!
Date published: 2021-02-25
Rated 4 out of 5 by from Good tax filing software, sets the standard. My experience with Turotax has been good this year as in past years. The software continues to be easy to use and I like that it saves information from your past returns. The expert I consulted with this year was great. My only criticism of Turbotax is that since I was divorced in the last couple of years I have had to access information from previous returns, which is extremely difficult because they make you create a new account and won't let you access your old account information unless you file this years' taxes under the old account, which is impossible. I have also noticed finding/looking at information on the forms while completing the process is much less complete and much more difficult than it was several years ago. I understand their desire/need to keep freeloaders from using their program to do their taxes and then opt out at the last minute, but I would rather that there was an option to pay up front/at the beginning of the process, so that I could have greater access throughout the process. I would definitely do that. I just want greater access to my past information and current information throughout the process.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Experts are quick to call back. Every question answered easy to file.
Date published: 2021-02-25
Rated 5 out of 5 by from Love this product and the customer service Cheryn was the absolute Best with her patience and expertise and knowledge of your product.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11814