TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from I love Turbotax Have filed taxes through Turbotax for many years. Convenient, online tool. A lot of explanations are helpful. Thank you for this great tool where we can file our taxes from home and not going to other organizations.
Date published: 2023-02-19
Rated 4 out of 5 by from Love Turbo Tax! I've used Turbo Tax for many years - it's thorough and easy.
Date published: 2023-02-19
Rated 5 out of 5 by from You CAN do your own taxes Taxes scare me every year...lots of forms, reading, numbers...scary stuff that I don't want to make a mistake on! In previous years, I've used the full service, but I couldn't afford that this year. I used the live assist so I could still ask questions when I needed to but did everything on my own. IT WAS AWESOME! I was so proud to file and know I did it (mostly) on my own, which saved some valuable money, but I also had the confidence to know it was all done correctly. Thanks, TurboTax! This was an empowering experience.
Date published: 2023-02-19
Rated 5 out of 5 by from Quick and easy It was quick and easy file and I definitely would recommend this to anyone filing for their taxes!
Date published: 2023-02-19
Rated 1 out of 5 by from Terrible customer service experience Related to Reject Code F8960-019-04. First 2 times I contacted TurboTax for assistance not only did customer service not have a solution, they actually gave me incorrect information, possibly intentionally mislead me and was very confusing. Third call to customer service was ok. I’ve used turbo tax for several years and am very disappointed. I will not be a returning customer.
Date published: 2023-02-19
Rated 5 out of 5 by from Super easy and helpful Very helpful. Super easy to use. I love that you can just take a picture of your tax forms with your phone using a QR code.
Date published: 2023-02-19
Rated 5 out of 5 by from 👍 I recommend asking for help when needed it wasn't easy to complete.
Date published: 2023-02-19
Rated 2 out of 5 by from Turbo Tax Is Not The Same I am so disappointed this year in Turbo Tax. It was so hard to work with. I have used Turbo Tax for 20 years and have never experienced this much difficulty. Please change back to an easier format. I will look into other tax programs next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Service Quick and easy, I have done it for years with TurboTax
Date published: 2023-02-19
Rated 5 out of 5 by from Great Good service I appreciate turbo tax they saved me a few bucks lol
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11810
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbotax Have filed taxes through Turbotax for many years. Convenient, online tool. A lot of explanations are helpful. Thank you for this great tool where we can file our taxes from home and not going to other organizations.
Date published: 2023-02-19
Rated 4 out of 5 by from Love Turbo Tax! I've used Turbo Tax for many years - it's thorough and easy.
Date published: 2023-02-19
Rated 5 out of 5 by from You CAN do your own taxes Taxes scare me every year...lots of forms, reading, numbers...scary stuff that I don't want to make a mistake on! In previous years, I've used the full service, but I couldn't afford that this year. I used the live assist so I could still ask questions when I needed to but did everything on my own. IT WAS AWESOME! I was so proud to file and know I did it (mostly) on my own, which saved some valuable money, but I also had the confidence to know it was all done correctly. Thanks, TurboTax! This was an empowering experience.
Date published: 2023-02-19
Rated 5 out of 5 by from Quick and easy It was quick and easy file and I definitely would recommend this to anyone filing for their taxes!
Date published: 2023-02-19
Rated 1 out of 5 by from Terrible customer service experience Related to Reject Code F8960-019-04. First 2 times I contacted TurboTax for assistance not only did customer service not have a solution, they actually gave me incorrect information, possibly intentionally mislead me and was very confusing. Third call to customer service was ok. I’ve used turbo tax for several years and am very disappointed. I will not be a returning customer.
Date published: 2023-02-19
Rated 5 out of 5 by from Super easy and helpful Very helpful. Super easy to use. I love that you can just take a picture of your tax forms with your phone using a QR code.
Date published: 2023-02-19
Rated 5 out of 5 by from 👍 I recommend asking for help when needed it wasn't easy to complete.
Date published: 2023-02-19
Rated 2 out of 5 by from Turbo Tax Is Not The Same I am so disappointed this year in Turbo Tax. It was so hard to work with. I have used Turbo Tax for 20 years and have never experienced this much difficulty. Please change back to an easier format. I will look into other tax programs next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Service Quick and easy, I have done it for years with TurboTax
Date published: 2023-02-19
Rated 5 out of 5 by from Great Good service I appreciate turbo tax they saved me a few bucks lol
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11810