TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from too slow entering some of the information I had a large amount of W2-G forms to fill out there would be helpful if it would ato enter the majority of information if same location. I had 19 from one place. The entries kept spinning and took 5-6 minutes for each so it took about 3 hours for something that should have taken about 30-45 minutes, if I have a lot next year I will not use Turbo tax
Date published: 2022-04-18
Rated 1 out of 5 by from I remember when it was actually free to file! Each year I use turbo tax to file, the price goes up. When I first started filing taxes it was free to file and I had the option of printing my state return to mail it in. That is no longer the case.
Date published: 2022-04-18
Rated 5 out of 5 by from Above & beyond I was rejected because some of my information wasn’t correct and TurboTax not only walk me through the process but told me right away what was the problem making things very easy to fix
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Straight forward. Great experience. Well explained.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Great I have been using Turbo Tas for so many years and have been impressed by the way it has evolved into a tool that is so easy to use and a time saver.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax It was fine. Posting this review before filing my taxes is why I cant give you 5 stars. Actually makes me want to only give you 3 stars
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax has some serious problems TurboTax has some serious problems. Instead of downloading the state software upon initialization, it waits until the federal return is done. This should be done at the beginning. TT should not be trying to sell the user while working on taxes. An upfront sales pitch is fine. A sales pitch at the end is less desireable but ok. However, it is not acceptable to try to sell extra benefits during the tax return process itself. TT should consider a typical user path through the process or something that has a simple pre-screen process to avoid all the pages of questions about tax loop holes that benefit a very small number of people.
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo Tax They are on it and were quick to resolve any issues with my return.
Date published: 2022-04-18
Rated 5 out of 5 by from I always use Turbo Tax! Turbo Tax is very user-friendly and has a great bank of Frequently Asked/Answered Questions. I refer to those and always feel confident in the knowledgable responses.
Date published: 2022-04-18
Rated 3 out of 5 by from TurboTax can be confusing if you have HSA Was not able to figure out myself how to add form 1099-SA HSA distribution
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1178
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from too slow entering some of the information I had a large amount of W2-G forms to fill out there would be helpful if it would ato enter the majority of information if same location. I had 19 from one place. The entries kept spinning and took 5-6 minutes for each so it took about 3 hours for something that should have taken about 30-45 minutes, if I have a lot next year I will not use Turbo tax
Date published: 2022-04-18
Rated 1 out of 5 by from I remember when it was actually free to file! Each year I use turbo tax to file, the price goes up. When I first started filing taxes it was free to file and I had the option of printing my state return to mail it in. That is no longer the case.
Date published: 2022-04-18
Rated 5 out of 5 by from Above & beyond I was rejected because some of my information wasn’t correct and TurboTax not only walk me through the process but told me right away what was the problem making things very easy to fix
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Straight forward. Great experience. Well explained.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Great I have been using Turbo Tas for so many years and have been impressed by the way it has evolved into a tool that is so easy to use and a time saver.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax It was fine. Posting this review before filing my taxes is why I cant give you 5 stars. Actually makes me want to only give you 3 stars
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax has some serious problems TurboTax has some serious problems. Instead of downloading the state software upon initialization, it waits until the federal return is done. This should be done at the beginning. TT should not be trying to sell the user while working on taxes. An upfront sales pitch is fine. A sales pitch at the end is less desireable but ok. However, it is not acceptable to try to sell extra benefits during the tax return process itself. TT should consider a typical user path through the process or something that has a simple pre-screen process to avoid all the pages of questions about tax loop holes that benefit a very small number of people.
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo Tax They are on it and were quick to resolve any issues with my return.
Date published: 2022-04-18
Rated 5 out of 5 by from I always use Turbo Tax! Turbo Tax is very user-friendly and has a great bank of Frequently Asked/Answered Questions. I refer to those and always feel confident in the knowledgable responses.
Date published: 2022-04-18
Rated 3 out of 5 by from TurboTax can be confusing if you have HSA Was not able to figure out myself how to add form 1099-SA HSA distribution
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1178