TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lacks compatibility with accessibility settings. My son had to come by and undo all of the accessibility settings i had configured over time because Turbotax software would not compensate for my font size settings. Specifically - Turbo Tax opened popup windows that were sized outside of screen resolution limits in the card payment entry forms. Even with the scroll wheel I could not scroll down to bring the "CONTINUE" button on screen so it could be clicked, and I could not drag the window title bar high enough to bring the buttons into view making them accessible to click - everything remained hidden from view below the bottom of the screen. My son figured it out as I was losing my mind trying to figure out why entering my info into the multiple text boxes left me with no option to advance to the next screen and before my son got involved i had re-entered my info half a dozen times with no success - outside of windows programmers who would think to recognize and correct off screen issues when turbo tax software fails to remain within screen resolution constraints!?! So now that my computer has been modified back to its original format for the sake of Turbotax software I can't read the micro fine print on my desktop and elsewhere ... so I'm expected to make adjustments to screen resolution and font sizes for Turbotax because Turbotax software fails to check off screen limits ((( when an application creates a window that exceeds screen limits you can't simply scroll to the parts at the bottom - they remain off screen at the furthest reach of the scroll. My son says this has been an issue with Turbotax software for many years - since he started using it and he just figured it out by trial and error - if you don't know there are buttons off screen you can't reach by scrolling, resizing a window, dragging or maximizing - you don't even know the buttons to advance to the next window are there. Is it rocket science to make popup windows that do not exceed legal screen limits within Microsoft Windows? or to at least do a simple system check at startup to see if font sizes are going to drive form layouts outside of legal screen limits so a client can at least be notified by the software that font sizes need to be reset to 100% and not beyond? This would eliminate a lot of headaches for many who are not computer literate enough to recognize that they even have a problem ... if you can't see a button in the first place, how is your customer to know that it is even there. How many old people have lost hours waiting for Turbotax to respond to their input drooling out of gaping mouths because they just don't know to check for these things!?! Come on Turbotax ... Fix this! Also, why do I have to allow advertisements to submit this review? I had to accept 25 beacons and for ad whatevers just to tell you your software has bugs.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax 2021 Many places where data previously entered was not carried forward to the topic. The usual upsell content. The usual additional fees for e-filing state return (not explicitly explained on packaging).
Date published: 2022-04-17
Rated 5 out of 5 by from Fantastic Fantastic experience as always . I will always use this service
Date published: 2022-04-17
Rated 3 out of 5 by from Turbotax Issues I had to do most of my taxes on the online version of Premier because of my crypto. I had already bought the desktop version, where no one said you couldn't prepare them on my desktop, so I had to do them online, then save the file and complete it on my desktop version. What a terrible waste of time. This needs to be fixed before next year, or at least tell people before they buy the desktop version. It is highly deceptive.
Date published: 2022-04-17
Rated 2 out of 5 by from terrible not easy to use, confusing just to send return. Very unhappy
Date published: 2022-04-17
Rated 2 out of 5 by from Issues with form cells with zero versus blank!!!! Certain tax forms and schedules shouldn’t have the programming issues that Turbo Tax has when a cell that has a zero in it throws errors and a blank cell is ok. As a programmer myself that is a simple issue to resolve and code for. But for some mysterious reason there are four states of numbers in Turbo Tax, positive, negative, zero and blank. Truly AMAZING!!!! …. And disappointing how much time these kinds of issues consume in order to resolve. I can’t get that time back and now have to consider going with an accountant that uses different software for the next tax season. Would truly be great software if the project manager could understand the similarities between 0 and blank!
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax I've used Turbo Tax for decades. I can't imagine using any other product. My children all use it too.
Date published: 2022-04-17
Rated 5 out of 5 by from Always use them Very easy, always there for support. Quick response by their team
Date published: 2022-04-17
Rated 2 out of 5 by from This Year's App Was Buggy and Poorly Coded Previous versions of TurboTax flowed nicely from one portion to another. This version took you to the top of an area instead of going to the next portion of an area. Also, when I hovered over a list of states and used the scroll wheel, the page behind the list moved instead of the list.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Great! The chat session was outstanding! I recommend Turbo Tax to everyone.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1177
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lacks compatibility with accessibility settings. My son had to come by and undo all of the accessibility settings i had configured over time because Turbotax software would not compensate for my font size settings. Specifically - Turbo Tax opened popup windows that were sized outside of screen resolution limits in the card payment entry forms. Even with the scroll wheel I could not scroll down to bring the "CONTINUE" button on screen so it could be clicked, and I could not drag the window title bar high enough to bring the buttons into view making them accessible to click - everything remained hidden from view below the bottom of the screen. My son figured it out as I was losing my mind trying to figure out why entering my info into the multiple text boxes left me with no option to advance to the next screen and before my son got involved i had re-entered my info half a dozen times with no success - outside of windows programmers who would think to recognize and correct off screen issues when turbo tax software fails to remain within screen resolution constraints!?! So now that my computer has been modified back to its original format for the sake of Turbotax software I can't read the micro fine print on my desktop and elsewhere ... so I'm expected to make adjustments to screen resolution and font sizes for Turbotax because Turbotax software fails to check off screen limits ((( when an application creates a window that exceeds screen limits you can't simply scroll to the parts at the bottom - they remain off screen at the furthest reach of the scroll. My son says this has been an issue with Turbotax software for many years - since he started using it and he just figured it out by trial and error - if you don't know there are buttons off screen you can't reach by scrolling, resizing a window, dragging or maximizing - you don't even know the buttons to advance to the next window are there. Is it rocket science to make popup windows that do not exceed legal screen limits within Microsoft Windows? or to at least do a simple system check at startup to see if font sizes are going to drive form layouts outside of legal screen limits so a client can at least be notified by the software that font sizes need to be reset to 100% and not beyond? This would eliminate a lot of headaches for many who are not computer literate enough to recognize that they even have a problem ... if you can't see a button in the first place, how is your customer to know that it is even there. How many old people have lost hours waiting for Turbotax to respond to their input drooling out of gaping mouths because they just don't know to check for these things!?! Come on Turbotax ... Fix this! Also, why do I have to allow advertisements to submit this review? I had to accept 25 beacons and for ad whatevers just to tell you your software has bugs.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax 2021 Many places where data previously entered was not carried forward to the topic. The usual upsell content. The usual additional fees for e-filing state return (not explicitly explained on packaging).
Date published: 2022-04-17
Rated 5 out of 5 by from Fantastic Fantastic experience as always . I will always use this service
Date published: 2022-04-17
Rated 3 out of 5 by from Turbotax Issues I had to do most of my taxes on the online version of Premier because of my crypto. I had already bought the desktop version, where no one said you couldn't prepare them on my desktop, so I had to do them online, then save the file and complete it on my desktop version. What a terrible waste of time. This needs to be fixed before next year, or at least tell people before they buy the desktop version. It is highly deceptive.
Date published: 2022-04-17
Rated 2 out of 5 by from terrible not easy to use, confusing just to send return. Very unhappy
Date published: 2022-04-17
Rated 2 out of 5 by from Issues with form cells with zero versus blank!!!! Certain tax forms and schedules shouldn’t have the programming issues that Turbo Tax has when a cell that has a zero in it throws errors and a blank cell is ok. As a programmer myself that is a simple issue to resolve and code for. But for some mysterious reason there are four states of numbers in Turbo Tax, positive, negative, zero and blank. Truly AMAZING!!!! …. And disappointing how much time these kinds of issues consume in order to resolve. I can’t get that time back and now have to consider going with an accountant that uses different software for the next tax season. Would truly be great software if the project manager could understand the similarities between 0 and blank!
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax I've used Turbo Tax for decades. I can't imagine using any other product. My children all use it too.
Date published: 2022-04-17
Rated 5 out of 5 by from Always use them Very easy, always there for support. Quick response by their team
Date published: 2022-04-17
Rated 2 out of 5 by from This Year's App Was Buggy and Poorly Coded Previous versions of TurboTax flowed nicely from one portion to another. This version took you to the top of an area instead of going to the next portion of an area. Also, when I hovered over a list of states and used the scroll wheel, the page behind the list moved instead of the list.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Great! The chat session was outstanding! I recommend Turbo Tax to everyone.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1177