TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Excellent and timely service! I was connected to an assistant and tax preparation specialist very quickly. Jonathan prepared my state and federal taxes timely while ensuring all my information was accurate. He also answered all my questions. Excellent and timely service!
Date published: 2023-02-19
Rated 4 out of 5 by from TurboTax is great. Easy to follow . Straight forward and doesn't take all day.
Date published: 2023-02-19
Rated 5 out of 5 by from Cheryl H. I had some troubling issues with forms. Cheryl was a delightful helper. Very patient and helped me to understand. I will definitely use Turbo Tax again
Date published: 2023-02-19
Rated 4 out of 5 by from it is ok too many repeat questions. that is my review and you want more see what i mean
Date published: 2023-02-19
Rated 5 out of 5 by from Easy thorough process Trained my wife to use Turbo Tax for this filing. She was impressed on how easy it was to understand and use.
Date published: 2023-02-19
Rated 5 out of 5 by from easy super easy to use and follow always have used it and its great
Date published: 2023-02-19
Rated 4 out of 5 by from It’s kinda complicated Is easy once you learn but at the beginning is complicated it
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I find Turbo Tax easy to use and understand. If you have any questions, there is always a chat available, or a live call. I did have a live call today and they called within 2 minutes! It was amazing :) She was helpful and able to navigate me through my question and I was able to finish. I thank her for her help and all of your team members.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Thank you for all the support. Really needed this .
Date published: 2023-02-19
Rated 2 out of 5 by from Pressure to upgrade service is stress inducing I chose the option to pay for TurboTax with my refund. As I got further along, it said I had to sign up for Premium services to make that happen. So I went back and paid via credit card. Then, upon moving forward, it would not let me past the screen that said I needed to have Premium to pay TurboT via refund, even though I'd adjusted how I was paying AND had a receipt for that. So, I had to agree to the Premium terms just to move forward. Unbelievable.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11756
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent and timely service! I was connected to an assistant and tax preparation specialist very quickly. Jonathan prepared my state and federal taxes timely while ensuring all my information was accurate. He also answered all my questions. Excellent and timely service!
Date published: 2023-02-19
Rated 4 out of 5 by from TurboTax is great. Easy to follow . Straight forward and doesn't take all day.
Date published: 2023-02-19
Rated 5 out of 5 by from Cheryl H. I had some troubling issues with forms. Cheryl was a delightful helper. Very patient and helped me to understand. I will definitely use Turbo Tax again
Date published: 2023-02-19
Rated 4 out of 5 by from it is ok too many repeat questions. that is my review and you want more see what i mean
Date published: 2023-02-19
Rated 5 out of 5 by from Easy thorough process Trained my wife to use Turbo Tax for this filing. She was impressed on how easy it was to understand and use.
Date published: 2023-02-19
Rated 5 out of 5 by from easy super easy to use and follow always have used it and its great
Date published: 2023-02-19
Rated 4 out of 5 by from It’s kinda complicated Is easy once you learn but at the beginning is complicated it
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I find Turbo Tax easy to use and understand. If you have any questions, there is always a chat available, or a live call. I did have a live call today and they called within 2 minutes! It was amazing :) She was helpful and able to navigate me through my question and I was able to finish. I thank her for her help and all of your team members.
Date published: 2023-02-19
Rated 5 out of 5 by from Great Thank you for all the support. Really needed this .
Date published: 2023-02-19
Rated 2 out of 5 by from Pressure to upgrade service is stress inducing I chose the option to pay for TurboTax with my refund. As I got further along, it said I had to sign up for Premium services to make that happen. So I went back and paid via credit card. Then, upon moving forward, it would not let me past the screen that said I needed to have Premium to pay TurboT via refund, even though I'd adjusted how I was paying AND had a receipt for that. So, I had to agree to the Premium terms just to move forward. Unbelievable.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11756