TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Each year it becomes a bit more frustrating to use There were multiple problems this year. Examples: I couldn't log-in using Chrome (credentials incorrect error), the program did not operate smoothly telling me I deferred taxes when I didn't (lost a lot of time researching that one), couldn't print the receipt (the page was blank except the banner), and bad explanations in the help section. It used to be a better program a few years ago, and it just gets worse each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Taxes scare me! Brian was great. 2020 was such a crazy year for me. I started a business with everything else it came to a stop just as quickly as it began. No less Brian made me feel secure, he reached out in a timely manner, and made sure if I didn’t understand something he broke it down for me. Taxes felt easier with having him by my side.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is a great tool for doing taxes. Very good tool if you don't want to pay someone to do your taxes. Turbotax is very easy to use.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax could have a more clear check out process The process was smooth, entering my W-2 forms and answering questions. However, I was given a service code from a TurboTax expert (4 codes actually) to discount the deluxe version, and they did not work. It was also unclear when checking out that the codes were not processed - I had to enter pay now before viewing the bill.
Date published: 2021-02-25
Rated 5 out of 5 by from WOW TURBOTAX TurboTax made my first time filing for a return a piece of cake. Everything was very organized and i couldn't be more satisfied.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy to understand I was so nervous to do my taxes, usually my husband did them for me, but I now have to do them and the guides made it so simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy.! Easy to use and navigate. Used basic one but very helpful there is a ? Button you can select when you need clarification.
Date published: 2021-02-25
Rated 5 out of 5 by from happy for the past 15 years each year turboTax gets better and better loved that this year they had live agents on hand for questions in the past the auditing service has been a great addition for the $
Date published: 2021-02-25
Rated 1 out of 5 by from wouldnt recommend Waited till the very end to tell me i had to upgrade to deluxe and wouldnt let me file. then had a hidden 40 dollar charge for choosing to pay the turbo tax fees out of my return.
Date published: 2021-02-25
Rated 5 out of 5 by from Love TurboTax they make it so easy! Make filing taxes so simple. Thanks for helping make life a little easier.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11744
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Each year it becomes a bit more frustrating to use There were multiple problems this year. Examples: I couldn't log-in using Chrome (credentials incorrect error), the program did not operate smoothly telling me I deferred taxes when I didn't (lost a lot of time researching that one), couldn't print the receipt (the page was blank except the banner), and bad explanations in the help section. It used to be a better program a few years ago, and it just gets worse each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Taxes scare me! Brian was great. 2020 was such a crazy year for me. I started a business with everything else it came to a stop just as quickly as it began. No less Brian made me feel secure, he reached out in a timely manner, and made sure if I didn’t understand something he broke it down for me. Taxes felt easier with having him by my side.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is a great tool for doing taxes. Very good tool if you don't want to pay someone to do your taxes. Turbotax is very easy to use.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax could have a more clear check out process The process was smooth, entering my W-2 forms and answering questions. However, I was given a service code from a TurboTax expert (4 codes actually) to discount the deluxe version, and they did not work. It was also unclear when checking out that the codes were not processed - I had to enter pay now before viewing the bill.
Date published: 2021-02-25
Rated 5 out of 5 by from WOW TURBOTAX TurboTax made my first time filing for a return a piece of cake. Everything was very organized and i couldn't be more satisfied.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy to understand I was so nervous to do my taxes, usually my husband did them for me, but I now have to do them and the guides made it so simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy.! Easy to use and navigate. Used basic one but very helpful there is a ? Button you can select when you need clarification.
Date published: 2021-02-25
Rated 5 out of 5 by from happy for the past 15 years each year turboTax gets better and better loved that this year they had live agents on hand for questions in the past the auditing service has been a great addition for the $
Date published: 2021-02-25
Rated 1 out of 5 by from wouldnt recommend Waited till the very end to tell me i had to upgrade to deluxe and wouldnt let me file. then had a hidden 40 dollar charge for choosing to pay the turbo tax fees out of my return.
Date published: 2021-02-25
Rated 5 out of 5 by from Love TurboTax they make it so easy! Make filing taxes so simple. Thanks for helping make life a little easier.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11744