TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax is the Best Option At first I tried to file my taxes with H&R Block and they wanted to nickel and dime me at every turn. At least Turbo Tax is upfront about their pricing!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo is awesome It’s was really helpful on everything they answer all my questions
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Awesome! It's nice to get your taxes out of the way even if you're not receiving anything it's better than worrying about it especially if you don't have to pay! This free filing assistance helps because it not only does the work for you it gives you the reasons why!
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome All went smoothly Did not need the service for tax help.
Date published: 2022-02-26
Rated 5 out of 5 by from The best Big bag. Can’t believe my eyes they really did a good job
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax makes it easy for you Turbo tax and in it's experts make it easy to file your taxes
Date published: 2022-02-26
Rated 1 out of 5 by from Form Mistakes and Bad Communications Typically, Turbo Tax has worked well for me. This year due to fluctuations in my income, I needed to complete FORM 2210. My return was rejected due to Turbo Tax calculation errors in FORM 2210 & FORM 2210AI (Online help confirmed others were having the same issue). Turbo Tax notified me of the rejection, explained they would fix the form and walk me through what I needed to due to fix and re-file in an email. The date promised came and went. No notification with instructions as to what I should due. I downloaded updates, still no instructions. Called customer support and the support staff was unfamiliar with the issue, but indicated the form was available (no version information available to them), then they hung up, or we were disconnected, and I did not get a call back. I then opened the forms myself and carefully went through the calculations, and everything appeared to be correct, and I now had no penalties for underpayment. I submitted the revised return and am waiting to see if it will be rejected again. Taxes are stressful enough with these sorts of issues. Over promising and underperforming is a terrible customer support strategy.
Date published: 2022-02-26
Rated 5 out of 5 by from Quick, easy and dependable! This is my fifth year Excellent in every aspect. Totally easy and accurate.
Date published: 2022-02-26
Rated 4 out of 5 by from Great Been with you guys for 4 years love it. Highly recommend you all
Date published: 2022-02-26
Rated 3 out of 5 by from Accessibility is sorely lacking The help screen text is microscopic and there's no way to enlarge it. The guidance is limited mostly to the IRS publications (rarely a layperson explanation), especially in the State version.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 11733
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is the Best Option At first I tried to file my taxes with H&R Block and they wanted to nickel and dime me at every turn. At least Turbo Tax is upfront about their pricing!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo is awesome It’s was really helpful on everything they answer all my questions
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Awesome! It's nice to get your taxes out of the way even if you're not receiving anything it's better than worrying about it especially if you don't have to pay! This free filing assistance helps because it not only does the work for you it gives you the reasons why!
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome All went smoothly Did not need the service for tax help.
Date published: 2022-02-26
Rated 5 out of 5 by from The best Big bag. Can’t believe my eyes they really did a good job
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax makes it easy for you Turbo tax and in it's experts make it easy to file your taxes
Date published: 2022-02-26
Rated 1 out of 5 by from Form Mistakes and Bad Communications Typically, Turbo Tax has worked well for me. This year due to fluctuations in my income, I needed to complete FORM 2210. My return was rejected due to Turbo Tax calculation errors in FORM 2210 & FORM 2210AI (Online help confirmed others were having the same issue). Turbo Tax notified me of the rejection, explained they would fix the form and walk me through what I needed to due to fix and re-file in an email. The date promised came and went. No notification with instructions as to what I should due. I downloaded updates, still no instructions. Called customer support and the support staff was unfamiliar with the issue, but indicated the form was available (no version information available to them), then they hung up, or we were disconnected, and I did not get a call back. I then opened the forms myself and carefully went through the calculations, and everything appeared to be correct, and I now had no penalties for underpayment. I submitted the revised return and am waiting to see if it will be rejected again. Taxes are stressful enough with these sorts of issues. Over promising and underperforming is a terrible customer support strategy.
Date published: 2022-02-26
Rated 5 out of 5 by from Quick, easy and dependable! This is my fifth year Excellent in every aspect. Totally easy and accurate.
Date published: 2022-02-26
Rated 4 out of 5 by from Great Been with you guys for 4 years love it. Highly recommend you all
Date published: 2022-02-26
Rated 3 out of 5 by from Accessibility is sorely lacking The help screen text is microscopic and there's no way to enlarge it. The guidance is limited mostly to the IRS publications (rarely a layperson explanation), especially in the State version.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 11733