TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Hot Garbage I have been using versions of Turbotax for 10+ years and it get's worse every year. The process still takes hours due to the dumb interface that takes you around in circles. The dark patterns, upsells, and ads are absolutely ridiculous. Why are they trying to scare people away from ACH and trick people into getting a loan from Credit Karma? The "free" plans are never free and, even after paying $$ for the service, it still tries to wring every penny out of you.
Date published: 2022-04-03
Rated 4 out of 5 by from Problem with downloading. Downloading was terrible. Instructions not clear, Had to call an expert and he told us to right click and then hit administor after install. The instructions didn't say that. I need more specific instructions because I'm a novice with computers.
Date published: 2022-04-03
Rated 4 out of 5 by from TurboTax was good A lot longer process this year, but overall an easy process.
Date published: 2022-04-03
Rated 4 out of 5 by from Good product for a difficult task If you just plow through the task from start to finish without having to backup and make adjustments, Turbo Tax is a pretty good program. Maybe better than "pretty good". However, when you have to backup and make changes, it is not always easy to get back to where the section I where I had stopped or was told that I had to return to correct for a problem. In addition, there were several places that I needed help, but there was no icon button to click. Sometimes, I got to the Turbo Tax Web site and found solutions. Sometimes, I had to do a general search on the Web. Unfortunately, I did not record in my notes where that happened. Sorry.
Date published: 2022-04-03
Rated 5 out of 5 by from Great Help I loved it everyone was so helpful. I got all my questions answered.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Review Simple process. Answered all questions and Turbo Tax did the rest.
Date published: 2022-04-03
Rated 5 out of 5 by from GREAT GREAT - WILL USE IN THE FUTURE... I HOPE OTHERS USE IT TOO...
Date published: 2022-04-03
Rated 5 out of 5 by from LOVE TURBO TA THE MOST COMPLETE PROGRAM XYZ 101010101010101010101
Date published: 2022-04-03
Rated 1 out of 5 by from This year was dissapointing had problems printing the full document to PDF, in 10 years, this has never been an issue. the Federal child tax credit 8812 was not user friendly. Every one filed for that this year and a reasonable person would think that Turbo Tax would nail that....Along with th fact that this program begs for reviews and then makes it difficult
Date published: 2022-04-03
Rated 5 out of 5 by from TURBO TAX IS GREAT This was my first time filing my taxes and TurboTax made it quick and easy
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 11720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hot Garbage I have been using versions of Turbotax for 10+ years and it get's worse every year. The process still takes hours due to the dumb interface that takes you around in circles. The dark patterns, upsells, and ads are absolutely ridiculous. Why are they trying to scare people away from ACH and trick people into getting a loan from Credit Karma? The "free" plans are never free and, even after paying $$ for the service, it still tries to wring every penny out of you.
Date published: 2022-04-03
Rated 4 out of 5 by from Problem with downloading. Downloading was terrible. Instructions not clear, Had to call an expert and he told us to right click and then hit administor after install. The instructions didn't say that. I need more specific instructions because I'm a novice with computers.
Date published: 2022-04-03
Rated 4 out of 5 by from TurboTax was good A lot longer process this year, but overall an easy process.
Date published: 2022-04-03
Rated 4 out of 5 by from Good product for a difficult task If you just plow through the task from start to finish without having to backup and make adjustments, Turbo Tax is a pretty good program. Maybe better than "pretty good". However, when you have to backup and make changes, it is not always easy to get back to where the section I where I had stopped or was told that I had to return to correct for a problem. In addition, there were several places that I needed help, but there was no icon button to click. Sometimes, I got to the Turbo Tax Web site and found solutions. Sometimes, I had to do a general search on the Web. Unfortunately, I did not record in my notes where that happened. Sorry.
Date published: 2022-04-03
Rated 5 out of 5 by from Great Help I loved it everyone was so helpful. I got all my questions answered.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Review Simple process. Answered all questions and Turbo Tax did the rest.
Date published: 2022-04-03
Rated 5 out of 5 by from GREAT GREAT - WILL USE IN THE FUTURE... I HOPE OTHERS USE IT TOO...
Date published: 2022-04-03
Rated 5 out of 5 by from LOVE TURBO TA THE MOST COMPLETE PROGRAM XYZ 101010101010101010101
Date published: 2022-04-03
Rated 1 out of 5 by from This year was dissapointing had problems printing the full document to PDF, in 10 years, this has never been an issue. the Federal child tax credit 8812 was not user friendly. Every one filed for that this year and a reasonable person would think that Turbo Tax would nail that....Along with th fact that this program begs for reviews and then makes it difficult
Date published: 2022-04-03
Rated 5 out of 5 by from TURBO TAX IS GREAT This was my first time filing my taxes and TurboTax made it quick and easy
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 11720