TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from good help. Cristine was my helper and she did a great job and stayed with me to the end. Could not ask for a better person.
Date published: 2021-02-16
Rated 5 out of 5 by from My Go To It's super helpful and informative. I use it every year. I tried ONCE to go to a tax office but it was almost more complicated and time consuming (I can always save my progress with TurboTax so that's super nice). It also helps to keep my previous years in one place and organized.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy Peasy!! Like a walk through the park I have been using Turbo Tax for a few years now and this year qualified for free federal and state returns. That was an awesome surprise. I have always done my own taxes but this takes the stress and the worry out of things. Just be sure you have any documentation available and follow the program step by step. If you get stuck or have to change something you can go to the left sidebar to relocate it. I feel much more confident in doing my taxes versus doing them manually. Less than an hour and I have my refunds on the way.
Date published: 2021-02-16
Rated 5 out of 5 by from Unemployed Nervous Nelly I will have to say that I was originally nervous about doing my taxes this year due to the unemployment benefits & the stimulus checks this past year. I was afraid that it was going to be a lot more difficult to fill out the tax form than it was. They addressed each situation easily and simply and I was able to talk to an agent with some mild questions that they were able to answer. It turned out that I was doing it wrong so I am very grateful for their help. Overall, the Turbotax questionnaires that you fill out throughout the process were easy enough to answer and they provide guidance throughout as well -in case you didn't understand it. Thank you very much for your help.
Date published: 2021-02-16
Rated 2 out of 5 by from Free tax return costs me $240.00 My 2019 Tax return was delayed by 10 months, But they took their fee out after sending it and could not figure out the problem, later on, found out they had a major snafu sending money to a blank bank account. No apologies or refund or lost interest.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is reliable I have used Turbo Tax for over 5 years. It's simple to use, however, I notice that they charge too much, especially considering how they promote filing taxes for free.
Date published: 2021-02-16
Rated 4 out of 5 by from I love using Turbo Tax I've used Turbo Tax for 8 years now. never had a problem ! I like the fact that they transfer last years info onto the new year to review to make it easier and less work on my end.
Date published: 2021-02-16
Rated 2 out of 5 by from Frustrating When there is an error or a box that did not get filled in correctly, you are on your own. The software will tell you of an error, but it will not tell you exactly where it is or how to fix it. The e-file function is frustrating and the software will not tell you exactly what to do to fix an error.
Date published: 2021-02-16
Rated 5 out of 5 by from 10/10 WOULD RECOMMEND Turbo tax makes filing so easy! The step by step process provides clear instructions and tips on how to access or find your information. 10/10 would recommend!
Date published: 2021-02-16
Rated 5 out of 5 by from Third year straight I have used Turbo tax for the third year and it is still extremely easy to use.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 11715
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from good help. Cristine was my helper and she did a great job and stayed with me to the end. Could not ask for a better person.
Date published: 2021-02-16
Rated 5 out of 5 by from My Go To It's super helpful and informative. I use it every year. I tried ONCE to go to a tax office but it was almost more complicated and time consuming (I can always save my progress with TurboTax so that's super nice). It also helps to keep my previous years in one place and organized.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy Peasy!! Like a walk through the park I have been using Turbo Tax for a few years now and this year qualified for free federal and state returns. That was an awesome surprise. I have always done my own taxes but this takes the stress and the worry out of things. Just be sure you have any documentation available and follow the program step by step. If you get stuck or have to change something you can go to the left sidebar to relocate it. I feel much more confident in doing my taxes versus doing them manually. Less than an hour and I have my refunds on the way.
Date published: 2021-02-16
Rated 5 out of 5 by from Unemployed Nervous Nelly I will have to say that I was originally nervous about doing my taxes this year due to the unemployment benefits & the stimulus checks this past year. I was afraid that it was going to be a lot more difficult to fill out the tax form than it was. They addressed each situation easily and simply and I was able to talk to an agent with some mild questions that they were able to answer. It turned out that I was doing it wrong so I am very grateful for their help. Overall, the Turbotax questionnaires that you fill out throughout the process were easy enough to answer and they provide guidance throughout as well -in case you didn't understand it. Thank you very much for your help.
Date published: 2021-02-16
Rated 2 out of 5 by from Free tax return costs me $240.00 My 2019 Tax return was delayed by 10 months, But they took their fee out after sending it and could not figure out the problem, later on, found out they had a major snafu sending money to a blank bank account. No apologies or refund or lost interest.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is reliable I have used Turbo Tax for over 5 years. It's simple to use, however, I notice that they charge too much, especially considering how they promote filing taxes for free.
Date published: 2021-02-16
Rated 4 out of 5 by from I love using Turbo Tax I've used Turbo Tax for 8 years now. never had a problem ! I like the fact that they transfer last years info onto the new year to review to make it easier and less work on my end.
Date published: 2021-02-16
Rated 2 out of 5 by from Frustrating When there is an error or a box that did not get filled in correctly, you are on your own. The software will tell you of an error, but it will not tell you exactly where it is or how to fix it. The e-file function is frustrating and the software will not tell you exactly what to do to fix an error.
Date published: 2021-02-16
Rated 5 out of 5 by from 10/10 WOULD RECOMMEND Turbo tax makes filing so easy! The step by step process provides clear instructions and tips on how to access or find your information. 10/10 would recommend!
Date published: 2021-02-16
Rated 5 out of 5 by from Third year straight I have used Turbo tax for the third year and it is still extremely easy to use.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 11715