TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
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Rated 5 out of 5 by
JENDENT from
George and Debra are the best!
I was having a hard time and both of them were SO helpful!
Date published: 2023-02-19
Rated 5 out of 5 by
TxRunningMan from
Easy Does It!
Easy step by step process! Never worried about anything and this is my 8th year
Date published: 2023-02-19
Rated 5 out of 5 by
Nickname Porter from
This was a good experience for me and my wife
This was a good experience for me and my wife Five characters
Date published: 2023-02-19
Rated 3 out of 5 by
Novice User 0219 from
Expensive Yet Very Detailed and Robust Platform
The user interface is very user friendly and provides detailed explanations at each step. I filed returns in US for first time and was able to successfully complete it. However, I was wrongly charged for a Live subscription while I did not use it at all. There was no way to change it or reach out to support for help.
Date published: 2023-02-19
Rated 5 out of 5 by
Alicia Smoke from
TurboTax helped me submit my first tax return.
It was super easy, and I'm glad they helped me out with it.
Date published: 2023-02-19
Rated 5 out of 5 by
ssb96 from
Used for several years Its fast and easy
Its fast and easy step by step instructions cant mess it up
Date published: 2023-02-19
Rated 4 out of 5 by
TT San Francisco from
Makes filing easy, but be alert as you go along.
I have used TurboTax for years. The easy step method leads me through the entire process and is quick and efficient. This year, the program copied several empty 1099 forms from the previous year and I had to manually identify and delete them. I am not sure if that was my error or the program' s error. I did contact the phone help line for a question about dealing with a state issued 1099 for the middle class covid tax relief program. Unfortunately, I knew more about it than the the person with whom I spoke, and acted based on what I had read about the IRS decision on these payments. Because this was a known issue TurboTax should have an information alert in the program telling California filers that the IRS had ruled that the income was not taxable and not reportable.
Date published: 2023-02-19
Rated 5 out of 5 by
Mike 20 Years Use Review from
Turbotax is a Great Program
Turbotax is easy to navigate. I continue to say is when you insert the banking information in the federal e-file screen, there should be a check box on the state e-file screen that asks if you want to use the same account information from the federal e-file screen. Then, the account data that was entered on the federal e-file screen would automatically transfer to the State e-file screen to stop having to do it twice. This is a minor inconvenience, but for a program where there is no guaranteed discount for repeat customers, this efficiency should be incorporated.
Date published: 2023-02-19
Rated 4 out of 5 by
ChelleD78 from
Love how simple it is unless you have a 1099 MISC
The 1099 MISC for royalty income is confusing. With as simple as this platform is, I shouldn't have to pay extra or spend 30 minutes googling what the proper procedures are.
Date published: 2023-02-19
Rated 3 out of 5 by
Mike B 51 from
Taxes suck
A little glitchy sometimes with how it autofills your paperwork. Overall not too painful for completing my yearly taxes. I hate how it tries to scam you every step of the way, such as signing up for the premium option, or paying to use your refund to pay for the service.
All TurboTax® Offerings Reviews - Page 11713
Date published: 2023-02-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
JENDENT from
George and Debra are the best!
I was having a hard time and both of them were SO helpful!
Date published: 2023-02-19
Rated 5 out of 5 by
TxRunningMan from
Easy Does It!
Easy step by step process! Never worried about anything and this is my 8th year
Date published: 2023-02-19
Rated 5 out of 5 by
Nickname Porter from
This was a good experience for me and my wife
This was a good experience for me and my wife Five characters
Date published: 2023-02-19
Rated 3 out of 5 by
Novice User 0219 from
Expensive Yet Very Detailed and Robust Platform
The user interface is very user friendly and provides detailed explanations at each step. I filed returns in US for first time and was able to successfully complete it. However, I was wrongly charged for a Live subscription while I did not use it at all. There was no way to change it or reach out to support for help.
Date published: 2023-02-19
Rated 5 out of 5 by
Alicia Smoke from
TurboTax helped me submit my first tax return.
It was super easy, and I'm glad they helped me out with it.
Date published: 2023-02-19
Rated 5 out of 5 by
ssb96 from
Used for several years Its fast and easy
Its fast and easy step by step instructions cant mess it up
Date published: 2023-02-19
Rated 4 out of 5 by
TT San Francisco from
Makes filing easy, but be alert as you go along.
I have used TurboTax for years. The easy step method leads me through the entire process and is quick and efficient. This year, the program copied several empty 1099 forms from the previous year and I had to manually identify and delete them. I am not sure if that was my error or the program' s error. I did contact the phone help line for a question about dealing with a state issued 1099 for the middle class covid tax relief program. Unfortunately, I knew more about it than the the person with whom I spoke, and acted based on what I had read about the IRS decision on these payments. Because this was a known issue TurboTax should have an information alert in the program telling California filers that the IRS had ruled that the income was not taxable and not reportable.
Date published: 2023-02-19
Rated 5 out of 5 by
Mike 20 Years Use Review from
Turbotax is a Great Program
Turbotax is easy to navigate. I continue to say is when you insert the banking information in the federal e-file screen, there should be a check box on the state e-file screen that asks if you want to use the same account information from the federal e-file screen. Then, the account data that was entered on the federal e-file screen would automatically transfer to the State e-file screen to stop having to do it twice. This is a minor inconvenience, but for a program where there is no guaranteed discount for repeat customers, this efficiency should be incorporated.
Date published: 2023-02-19
Rated 4 out of 5 by
ChelleD78 from
Love how simple it is unless you have a 1099 MISC
The 1099 MISC for royalty income is confusing. With as simple as this platform is, I shouldn't have to pay extra or spend 30 minutes googling what the proper procedures are.
Date published: 2023-02-19
Rated 3 out of 5 by
Mike B 51 from
Taxes suck
A little glitchy sometimes with how it autofills your paperwork. Overall not too painful for completing my yearly taxes. I hate how it tries to scam you every step of the way, such as signing up for the premium option, or paying to use your refund to pay for the service.
All TurboTax® Offerings Reviews - Page 11713
Date published: 2023-02-19