TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from George and Debra are the best! I was having a hard time and both of them were SO helpful!
Date published: 2023-02-19
Rated 5 out of 5 by from Easy Does It! Easy step by step process! Never worried about anything and this is my 8th year
Date published: 2023-02-19
Rated 5 out of 5 by from This was a good experience for me and my wife This was a good experience for me and my wife Five characters
Date published: 2023-02-19
Rated 3 out of 5 by from Expensive Yet Very Detailed and Robust Platform The user interface is very user friendly and provides detailed explanations at each step. I filed returns in US for first time and was able to successfully complete it. However, I was wrongly charged for a Live subscription while I did not use it at all. There was no way to change it or reach out to support for help.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax helped me submit my first tax return. It was super easy, and I'm glad they helped me out with it.
Date published: 2023-02-19
Rated 5 out of 5 by from Used for several years Its fast and easy Its fast and easy step by step instructions cant mess it up
Date published: 2023-02-19
Rated 4 out of 5 by from Makes filing easy, but be alert as you go along. I have used TurboTax for years. The easy step method leads me through the entire process and is quick and efficient. This year, the program copied several empty 1099 forms from the previous year and I had to manually identify and delete them. I am not sure if that was my error or the program' s error. I did contact the phone help line for a question about dealing with a state issued 1099 for the middle class covid tax relief program. Unfortunately, I knew more about it than the the person with whom I spoke, and acted based on what I had read about the IRS decision on these payments. Because this was a known issue TurboTax should have an information alert in the program telling California filers that the IRS had ruled that the income was not taxable and not reportable.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbotax is a Great Program Turbotax is easy to navigate. I continue to say is when you insert the banking information in the federal e-file screen, there should be a check box on the state e-file screen that asks if you want to use the same account information from the federal e-file screen. Then, the account data that was entered on the federal e-file screen would automatically transfer to the State e-file screen to stop having to do it twice. This is a minor inconvenience, but for a program where there is no guaranteed discount for repeat customers, this efficiency should be incorporated.
Date published: 2023-02-19
Rated 4 out of 5 by from Love how simple it is unless you have a 1099 MISC The 1099 MISC for royalty income is confusing. With as simple as this platform is, I shouldn't have to pay extra or spend 30 minutes googling what the proper procedures are.
Date published: 2023-02-19
Rated 3 out of 5 by from Taxes suck A little glitchy sometimes with how it autofills your paperwork. Overall not too painful for completing my yearly taxes. I hate how it tries to scam you every step of the way, such as signing up for the premium option, or paying to use your refund to pay for the service.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11713
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from George and Debra are the best! I was having a hard time and both of them were SO helpful!
Date published: 2023-02-19
Rated 5 out of 5 by from Easy Does It! Easy step by step process! Never worried about anything and this is my 8th year
Date published: 2023-02-19
Rated 5 out of 5 by from This was a good experience for me and my wife This was a good experience for me and my wife Five characters
Date published: 2023-02-19
Rated 3 out of 5 by from Expensive Yet Very Detailed and Robust Platform The user interface is very user friendly and provides detailed explanations at each step. I filed returns in US for first time and was able to successfully complete it. However, I was wrongly charged for a Live subscription while I did not use it at all. There was no way to change it or reach out to support for help.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax helped me submit my first tax return. It was super easy, and I'm glad they helped me out with it.
Date published: 2023-02-19
Rated 5 out of 5 by from Used for several years Its fast and easy Its fast and easy step by step instructions cant mess it up
Date published: 2023-02-19
Rated 4 out of 5 by from Makes filing easy, but be alert as you go along. I have used TurboTax for years. The easy step method leads me through the entire process and is quick and efficient. This year, the program copied several empty 1099 forms from the previous year and I had to manually identify and delete them. I am not sure if that was my error or the program' s error. I did contact the phone help line for a question about dealing with a state issued 1099 for the middle class covid tax relief program. Unfortunately, I knew more about it than the the person with whom I spoke, and acted based on what I had read about the IRS decision on these payments. Because this was a known issue TurboTax should have an information alert in the program telling California filers that the IRS had ruled that the income was not taxable and not reportable.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbotax is a Great Program Turbotax is easy to navigate. I continue to say is when you insert the banking information in the federal e-file screen, there should be a check box on the state e-file screen that asks if you want to use the same account information from the federal e-file screen. Then, the account data that was entered on the federal e-file screen would automatically transfer to the State e-file screen to stop having to do it twice. This is a minor inconvenience, but for a program where there is no guaranteed discount for repeat customers, this efficiency should be incorporated.
Date published: 2023-02-19
Rated 4 out of 5 by from Love how simple it is unless you have a 1099 MISC The 1099 MISC for royalty income is confusing. With as simple as this platform is, I shouldn't have to pay extra or spend 30 minutes googling what the proper procedures are.
Date published: 2023-02-19
Rated 3 out of 5 by from Taxes suck A little glitchy sometimes with how it autofills your paperwork. Overall not too painful for completing my yearly taxes. I hate how it tries to scam you every step of the way, such as signing up for the premium option, or paying to use your refund to pay for the service.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11713