TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from This is my 9th year with Turbo Tax, all in all the Each year there seems to be something slightly different which causes a slight delay in moving forward in the process. This pertained to the 1099-R entries which at times makes you think that something still needs to be filled in even though the fields were not required. I just needed to hit "Next" and the fields were actually accepted as blank or zero value afterwards.
Date published: 2023-02-05
Rated 3 out of 5 by from it is good it was good experience for getting taxes done at all.
Date published: 2023-02-05
Rated 4 out of 5 by from Tax Expert Egbert Egbert was very cordial, knowledgeable and a pleasure to deal with on the phone. I tried the chat but could not help me with an issue where I couldn't add a 1099R. I had to work it out myself. To sum it up, the Tax Expert was great but the chat was a bust.
Date published: 2023-02-05
Rated 2 out of 5 by from Frustrating My taxes have been nearly the exact same for years, but all of the sudden they're complicated and I need to pay for an upgrade package to file? for the upgrade, AND AGAIN the upgrade for State? It's a grimy business.
Date published: 2023-02-05
Rated 5 out of 5 by from TurboTax is absolutely great and so ready!! TurboTax was simple as easy as one two three. I've used TurboTax for the last 3 years and I couldn't imagine having to go through anyone else. Thank you TurboTax.
Date published: 2023-02-05
Rated 1 out of 5 by from Not going to be using turbotax again Not very happy having to pay to file federal, it's always been free, but they force you to pay up front 70 dollars to file. There is no free option.
Date published: 2023-02-05
Rated 4 out of 5 by from Turbo Tax was fairly easy to use! Turbo Tax was easy to use and I was very satisfied with my return!
Date published: 2023-02-05
Rated 4 out of 5 by from Pretty good, one complaint Turbo Tax is pretty easy especially if you've used it in past years. My complaint is that I collected unemployment in 2022 and was required to do an upgrade and couldn't do my very simple, very easy tax return for free. Why should adding unemployment income require an upgrade? Why is TAX added to a tax return fee? Ugh, not happy with that at all.
Date published: 2023-02-05
Rated 5 out of 5 by from Best service Been using this for years since 2011 and have never had any complaints very happy with the service ease and interface.
Date published: 2023-02-05
Rated 5 out of 5 by from Turbo Tax is easy to use. Turbo Tax is extremely user friendly. They explain some difficult situations clearly. I am very happy to have used Turbo Tax for the last 6 years.
Date published: 2023-02-05
All TurboTax® Offerings Reviews - Page 11712
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from This is my 9th year with Turbo Tax, all in all the Each year there seems to be something slightly different which causes a slight delay in moving forward in the process. This pertained to the 1099-R entries which at times makes you think that something still needs to be filled in even though the fields were not required. I just needed to hit "Next" and the fields were actually accepted as blank or zero value afterwards.
Date published: 2023-02-05
Rated 3 out of 5 by from it is good it was good experience for getting taxes done at all.
Date published: 2023-02-05
Rated 4 out of 5 by from Tax Expert Egbert Egbert was very cordial, knowledgeable and a pleasure to deal with on the phone. I tried the chat but could not help me with an issue where I couldn't add a 1099R. I had to work it out myself. To sum it up, the Tax Expert was great but the chat was a bust.
Date published: 2023-02-05
Rated 2 out of 5 by from Frustrating My taxes have been nearly the exact same for years, but all of the sudden they're complicated and I need to pay for an upgrade package to file? for the upgrade, AND AGAIN the upgrade for State? It's a grimy business.
Date published: 2023-02-05
Rated 5 out of 5 by from TurboTax is absolutely great and so ready!! TurboTax was simple as easy as one two three. I've used TurboTax for the last 3 years and I couldn't imagine having to go through anyone else. Thank you TurboTax.
Date published: 2023-02-05
Rated 1 out of 5 by from Not going to be using turbotax again Not very happy having to pay to file federal, it's always been free, but they force you to pay up front 70 dollars to file. There is no free option.
Date published: 2023-02-05
Rated 4 out of 5 by from Turbo Tax was fairly easy to use! Turbo Tax was easy to use and I was very satisfied with my return!
Date published: 2023-02-05
Rated 4 out of 5 by from Pretty good, one complaint Turbo Tax is pretty easy especially if you've used it in past years. My complaint is that I collected unemployment in 2022 and was required to do an upgrade and couldn't do my very simple, very easy tax return for free. Why should adding unemployment income require an upgrade? Why is TAX added to a tax return fee? Ugh, not happy with that at all.
Date published: 2023-02-05
Rated 5 out of 5 by from Best service Been using this for years since 2011 and have never had any complaints very happy with the service ease and interface.
Date published: 2023-02-05
Rated 5 out of 5 by from Turbo Tax is easy to use. Turbo Tax is extremely user friendly. They explain some difficult situations clearly. I am very happy to have used Turbo Tax for the last 6 years.
Date published: 2023-02-05
All TurboTax® Offerings Reviews - Page 11712