TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from to difficult to get answers in March of 2021 the American Rescue Plan Act was passed. This provided tax exemption of up to $10,200 for Unemployment Compensation. I attempted to find out if this was still in effect for tax year 2021. Your reps couldn't answer that question.
Date published: 2022-02-16
Rated 3 out of 5 by from Fees, fees, fees... My rating is mostly for ease of use (for my needs) versus HR Block. This year the overall experience was glitchy at best; constantly asked to upgrade the product option (perhaps this contributed to the glitches?). Next year, I will likely pay a local firm and save money as this year the fees/increases are out in full force.
Date published: 2022-02-16
Rated 5 out of 5 by from So Easy Very easy and ask the right questions. Was not complicated at all. hope that it doesn't change
Date published: 2022-02-16
Rated 5 out of 5 by from They are great Turbo tax is so easy and fast to use even if you don’t know what you’re doing they will walk you through it step by step
Date published: 2022-02-16
Rated 5 out of 5 by from Turbotax is great. Turbotax is very easy to use automatically filling in forms and information from previous returns and checking information to make sure everything is complete and I can stop, come back to it later picking up where I left off.
Date published: 2022-02-16
Rated 1 out of 5 by from very poor "expert" service I reached out because of a rejected state return, Felix an "expert" reached out and all he did was have me verify my income and try to get me to submit my return without addressing the reason why it was rejected in the first place. When I refused to transmit my return without first correcting the problem, I asked the agent to help and he hung up on me.
Date published: 2022-02-16
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY THOROUGH AND HELPFUL!! THE BEST! THANK YOU! I WOULD SUGGEST TO ALL MY FRIENDS TO USE THEM!
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome! It was very easy to navigate through and input my information especially considering I had multiple jobs last year. I had a W2, 2 1099's, a dependent, and sold crypto currency and I completed my taxes in an hour by myself. I love this product.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax I have been using Turbo Tax for years, because it is easy to use.
Date published: 2022-02-16
Rated 1 out of 5 by from It’s terrible Tried 19 times to get my AIG an it says 6832 on my tax paper but won’t except it
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11695
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from to difficult to get answers in March of 2021 the American Rescue Plan Act was passed. This provided tax exemption of up to $10,200 for Unemployment Compensation. I attempted to find out if this was still in effect for tax year 2021. Your reps couldn't answer that question.
Date published: 2022-02-16
Rated 3 out of 5 by from Fees, fees, fees... My rating is mostly for ease of use (for my needs) versus HR Block. This year the overall experience was glitchy at best; constantly asked to upgrade the product option (perhaps this contributed to the glitches?). Next year, I will likely pay a local firm and save money as this year the fees/increases are out in full force.
Date published: 2022-02-16
Rated 5 out of 5 by from So Easy Very easy and ask the right questions. Was not complicated at all. hope that it doesn't change
Date published: 2022-02-16
Rated 5 out of 5 by from They are great Turbo tax is so easy and fast to use even if you don’t know what you’re doing they will walk you through it step by step
Date published: 2022-02-16
Rated 5 out of 5 by from Turbotax is great. Turbotax is very easy to use automatically filling in forms and information from previous returns and checking information to make sure everything is complete and I can stop, come back to it later picking up where I left off.
Date published: 2022-02-16
Rated 1 out of 5 by from very poor "expert" service I reached out because of a rejected state return, Felix an "expert" reached out and all he did was have me verify my income and try to get me to submit my return without addressing the reason why it was rejected in the first place. When I refused to transmit my return without first correcting the problem, I asked the agent to help and he hung up on me.
Date published: 2022-02-16
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY THOROUGH AND HELPFUL!! THE BEST! THANK YOU! I WOULD SUGGEST TO ALL MY FRIENDS TO USE THEM!
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome! It was very easy to navigate through and input my information especially considering I had multiple jobs last year. I had a W2, 2 1099's, a dependent, and sold crypto currency and I completed my taxes in an hour by myself. I love this product.
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax I have been using Turbo Tax for years, because it is easy to use.
Date published: 2022-02-16
Rated 1 out of 5 by from It’s terrible Tried 19 times to get my AIG an it says 6832 on my tax paper but won’t except it
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11695