TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from It is worst than online experiance It is the worst when you buy the CD. Data was not able to export.
Date published: 2022-04-16
Rated 4 out of 5 by from Easy to use. Sad that Prices went up so much I've filed my taxes using turbo tax for a lot of years. I loved that is was easy, reliable, and affordable for a teacher. The past couple of years the cost has gone up $20 or $30 since I originally started using the program. It really shouldn't cost this much for a 1040EZ tax return. I don't have complicated tax situations. Otherwise the program is really easy and convenient to use. I wish there was some adjusted payment to take into account that some people live paycheck to paycheck even when we are working as professionals.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistently helpful and user-friendly Regular customers for several years. Entirely satisfied.
Date published: 2022-04-16
Rated 1 out of 5 by from bad experience i dont know why, turbotax charge 25 for efile? i already purchased fed and 1 state included.why you guys double dip? if you charge 25 for efile so what i state i purchase for ?
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is so convenient and awesome I have had nothing but a great experience with Turbo tax. The customer service has been amazing and very helpful
Date published: 2022-04-16
Rated 5 out of 5 by from . Greta experience. Great experience. Great experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome Super fast and easy. Definitely use next time I do my taxes thank you TurboTax
Date published: 2022-04-16
Rated 3 out of 5 by from Multimillion dollar company charges to wait for $$ I had to call 6 times to get help to navigate the system. Twice the calls were disconnected before I spoke with anyone. As I went forward - I would get stuck again and have to wait for another call back. Without any mention of a fee for TT having to wait for their payment an extra $39 was added to my bill. In 30 years of having accountants do my paltry taxes I have never been charged when asked to wait to get their payment. I am on a fixed LOW income and that $39 means far more to me than to a large company. Very petty. And definitely not consumer friendly.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! We're old, on our way to the looney bin, and still did it!
Date published: 2022-04-16
Rated 5 out of 5 by from Live Expert (Edna) Was Amazing! Turbo Tax is very helpful and they paired me with Edna and she was amazing, super nice and informative.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1170
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from It is worst than online experiance It is the worst when you buy the CD. Data was not able to export.
Date published: 2022-04-16
Rated 4 out of 5 by from Easy to use. Sad that Prices went up so much I've filed my taxes using turbo tax for a lot of years. I loved that is was easy, reliable, and affordable for a teacher. The past couple of years the cost has gone up $20 or $30 since I originally started using the program. It really shouldn't cost this much for a 1040EZ tax return. I don't have complicated tax situations. Otherwise the program is really easy and convenient to use. I wish there was some adjusted payment to take into account that some people live paycheck to paycheck even when we are working as professionals.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistently helpful and user-friendly Regular customers for several years. Entirely satisfied.
Date published: 2022-04-16
Rated 1 out of 5 by from bad experience i dont know why, turbotax charge 25 for efile? i already purchased fed and 1 state included.why you guys double dip? if you charge 25 for efile so what i state i purchase for ?
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is so convenient and awesome I have had nothing but a great experience with Turbo tax. The customer service has been amazing and very helpful
Date published: 2022-04-16
Rated 5 out of 5 by from . Greta experience. Great experience. Great experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome Super fast and easy. Definitely use next time I do my taxes thank you TurboTax
Date published: 2022-04-16
Rated 3 out of 5 by from Multimillion dollar company charges to wait for $$ I had to call 6 times to get help to navigate the system. Twice the calls were disconnected before I spoke with anyone. As I went forward - I would get stuck again and have to wait for another call back. Without any mention of a fee for TT having to wait for their payment an extra $39 was added to my bill. In 30 years of having accountants do my paltry taxes I have never been charged when asked to wait to get their payment. I am on a fixed LOW income and that $39 means far more to me than to a large company. Very petty. And definitely not consumer friendly.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! We're old, on our way to the looney bin, and still did it!
Date published: 2022-04-16
Rated 5 out of 5 by from Live Expert (Edna) Was Amazing! Turbo Tax is very helpful and they paired me with Edna and she was amazing, super nice and informative.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1170