TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Works every time. Had some difficulty when one of my 1099-B forms had a discrepancy. Live chat agent was exceptional and promptly solved my problem. Excellent service.
Date published: 2021-02-25
Rated 5 out of 5 by from So Quick & Easy 2nd year and its still a charm ! I def recommend Turbo Tax !
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome I needed some help and that’s where I met Doretha. Wow, what a sweet heart. She answered my questions right away. I was able to file my taxes lightening fast. All thanks to Doretha’s expertise. Thank you Doretha!!
Date published: 2021-02-25
Rated 5 out of 5 by from Tax Specialist is Awesome! Needed some help and chose Chat. Rebecca was so helpful and salvaged my experience with Turbo Tax. Thank you!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Thank you!!! I am so appreciative for TurboTax for making doing my taxes every year so much less stressful. It is user-friendly, and actually fun and interactive (even for someone who is anxious with technology and finances!).
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is awesome! It was my first time using Turbo Tax. It was easy.
Date published: 2021-02-25
Rated 3 out of 5 by from Some issues... not as good as it could be Makes the basics really easy. Contains a few bugs and the questionnaire system is frustrating to navigate when you want to update specific info. A first this year was an unexpected jump in the tax number displayed... I still haven't worked out why it changed at one point... but after double checking everything I think everything is accurate, which makes me wonder what was different before the number changed.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is great. I had good experience with customer service especially with Chantriece (I think I spelled it right). She was very helpful and patience with me.
Date published: 2021-02-25
Rated 5 out of 5 by from Princess is a Queen! My live expert name is Princess, she's beyond amazing. She made it her business to get all of my questions answered. Her patiences and understanding allowed me to not be overwhelmed or frustrated. Princess (Queen) walked me through each step and corrected my mistakes. One thing about my NYS unemployment, I did my part in having 10% taken out so I wouldn't owe back but it states I owe. Princesses stated there might be a glitch in the system as to why it's not calculated properly. I would like to know more about this please.
Date published: 2021-02-25
Rated 3 out of 5 by from Good but not perfect Overall turbotax works well and the online help is pretty good, but I had problems with unwanted forms reappearing after having deleted them, inconsistent summary checks saying they needed more information after having entered it already, and form data showing from previous year after having cleared.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Works every time. Had some difficulty when one of my 1099-B forms had a discrepancy. Live chat agent was exceptional and promptly solved my problem. Excellent service.
Date published: 2021-02-25
Rated 5 out of 5 by from So Quick & Easy 2nd year and its still a charm ! I def recommend Turbo Tax !
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome I needed some help and that’s where I met Doretha. Wow, what a sweet heart. She answered my questions right away. I was able to file my taxes lightening fast. All thanks to Doretha’s expertise. Thank you Doretha!!
Date published: 2021-02-25
Rated 5 out of 5 by from Tax Specialist is Awesome! Needed some help and chose Chat. Rebecca was so helpful and salvaged my experience with Turbo Tax. Thank you!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Thank you!!! I am so appreciative for TurboTax for making doing my taxes every year so much less stressful. It is user-friendly, and actually fun and interactive (even for someone who is anxious with technology and finances!).
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is awesome! It was my first time using Turbo Tax. It was easy.
Date published: 2021-02-25
Rated 3 out of 5 by from Some issues... not as good as it could be Makes the basics really easy. Contains a few bugs and the questionnaire system is frustrating to navigate when you want to update specific info. A first this year was an unexpected jump in the tax number displayed... I still haven't worked out why it changed at one point... but after double checking everything I think everything is accurate, which makes me wonder what was different before the number changed.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is great. I had good experience with customer service especially with Chantriece (I think I spelled it right). She was very helpful and patience with me.
Date published: 2021-02-25
Rated 5 out of 5 by from Princess is a Queen! My live expert name is Princess, she's beyond amazing. She made it her business to get all of my questions answered. Her patiences and understanding allowed me to not be overwhelmed or frustrated. Princess (Queen) walked me through each step and corrected my mistakes. One thing about my NYS unemployment, I did my part in having 10% taken out so I wouldn't owe back but it states I owe. Princesses stated there might be a glitch in the system as to why it's not calculated properly. I would like to know more about this please.
Date published: 2021-02-25
Rated 3 out of 5 by from Good but not perfect Overall turbotax works well and the online help is pretty good, but I had problems with unwanted forms reappearing after having deleted them, inconsistent summary checks saying they needed more information after having entered it already, and form data showing from previous year after having cleared.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11684