TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Over all very pleasant experience. I was quickly informed that there was a issue that needed resolved with my filing.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is Great I had an excellent experience using Turbotax to prepare my 2020 tax returns.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome I've been using Turbo Tax for over 25 years. it's gotten easier and easier over the years. now it's simple to use.
Date published: 2021-02-18
Rated 5 out of 5 by from Great way to do taxes. I like the final review. No significant issues but did talk on a delayed telephone call basis with a minor question. Just a few minutes until I was called. Person on the line helpful, clear. easy to understand.
Date published: 2021-02-18
Rated 2 out of 5 by from Interview System full of problems New Home Office tool was great - full of explanatory links fro questions and when returning it remembered everything so it was quick to review. Unfortunately, the rest of the system is still full of 'one interview only' assumptions with tons of access issues. I want to review what my wife did without having to know what she answered last time - and vise versa - but unfortunately, most of the interface is loaded with processes that are not visible or auditable. Please revamp the general interface to be like the home office tool. It's ok to ask me whether I want to upgrade to Max each time - but not to know the yes or no answers that took me down a rabbit-hole last time with now ay tog et back to that spot - I feel like I have memorized the entire interface each year and that is troublesome. And the disallowed negative number issue for hundreds of stock option trades from my broker linked data in the worksheet is ridiculous - the suggested fix is wrong and 5 minute delay each to get the interface to review is bad and the tech support is false - the IRS doesn't receive the worksheet so there is no IRS acceptance issue. Hours of our life we'll never get back and that there was no clean resolution for.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is efficient and easy to use I've always used TurboTax and had nothing but great experiences with them. It's quick and easy to file.
Date published: 2021-02-18
Rated 1 out of 5 by from Glitch keeping me from e-filing Biz Fed & State I've used Turbo Tax for years to e-file my Business's 1065 Federal and NJ-1065 State Return. This year I keep getting a message "Can't e-file because the Intuit Electronic Filing Center is not open for the season yet." Tried all the help suggestions and still no luck. It's February 18, 20201 so what's going on? Very frustrated. One of the reasons I use Turbo tax is so I don't have to make copies and mail everything.
Date published: 2021-02-18
Rated 5 out of 5 by from Thank you I'm a college student and this helps me pay some school bills
Date published: 2021-02-18
Rated 5 out of 5 by from Great Product Always easy from start to finish. helpful hints work wonderfully. Never disappointed.
Date published: 2021-02-18
Rated 2 out of 5 by from Too Expensive If I have all the document for stock, why do I have to pay a extra 70.00??!! If it is still getting filed the same way, why am I subjected to 70.00??
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11673
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Over all very pleasant experience. I was quickly informed that there was a issue that needed resolved with my filing.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is Great I had an excellent experience using Turbotax to prepare my 2020 tax returns.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome I've been using Turbo Tax for over 25 years. it's gotten easier and easier over the years. now it's simple to use.
Date published: 2021-02-18
Rated 5 out of 5 by from Great way to do taxes. I like the final review. No significant issues but did talk on a delayed telephone call basis with a minor question. Just a few minutes until I was called. Person on the line helpful, clear. easy to understand.
Date published: 2021-02-18
Rated 2 out of 5 by from Interview System full of problems New Home Office tool was great - full of explanatory links fro questions and when returning it remembered everything so it was quick to review. Unfortunately, the rest of the system is still full of 'one interview only' assumptions with tons of access issues. I want to review what my wife did without having to know what she answered last time - and vise versa - but unfortunately, most of the interface is loaded with processes that are not visible or auditable. Please revamp the general interface to be like the home office tool. It's ok to ask me whether I want to upgrade to Max each time - but not to know the yes or no answers that took me down a rabbit-hole last time with now ay tog et back to that spot - I feel like I have memorized the entire interface each year and that is troublesome. And the disallowed negative number issue for hundreds of stock option trades from my broker linked data in the worksheet is ridiculous - the suggested fix is wrong and 5 minute delay each to get the interface to review is bad and the tech support is false - the IRS doesn't receive the worksheet so there is no IRS acceptance issue. Hours of our life we'll never get back and that there was no clean resolution for.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is efficient and easy to use I've always used TurboTax and had nothing but great experiences with them. It's quick and easy to file.
Date published: 2021-02-18
Rated 1 out of 5 by from Glitch keeping me from e-filing Biz Fed & State I've used Turbo Tax for years to e-file my Business's 1065 Federal and NJ-1065 State Return. This year I keep getting a message "Can't e-file because the Intuit Electronic Filing Center is not open for the season yet." Tried all the help suggestions and still no luck. It's February 18, 20201 so what's going on? Very frustrated. One of the reasons I use Turbo tax is so I don't have to make copies and mail everything.
Date published: 2021-02-18
Rated 5 out of 5 by from Thank you I'm a college student and this helps me pay some school bills
Date published: 2021-02-18
Rated 5 out of 5 by from Great Product Always easy from start to finish. helpful hints work wonderfully. Never disappointed.
Date published: 2021-02-18
Rated 2 out of 5 by from Too Expensive If I have all the document for stock, why do I have to pay a extra 70.00??!! If it is still getting filed the same way, why am I subjected to 70.00??
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11673