TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Pretty cool Pretty easy to use, the explanations are nice too.
Date published: 2022-04-17
Rated 3 out of 5 by from Nickel and dime you to death Really disappointed in the update time and fact that software does not recognize or ask for previous year's filings. I have been using TT for 12 years, and this was by far the worst. Filing was a nightmare, screens would not conform to fit my laptop and many of the continue buttons were to low to completely click and screen would not resize
Date published: 2022-04-17
Rated 5 out of 5 by from I have used Turbo Tax since 2004 I love how Turbo Tax walks you through all the situations. I will continue to use Turbo Tax in the future.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was Easy this year I have used Turbo Tax for 15 years and this year seemed the least complicated to use.
Date published: 2022-04-17
Rated 5 out of 5 by from Simple to use, great Live experience! Used TurboTax because Robinhood offered $15 off. Easy to file crypto taxes from Robinhood (Turbotax imports all your files directly from Robinhood). Also had other popular American crypto exchanges/brokerages you can import data from like Coinbase, Binance.us, etc. Looking forward to having them include more exchanges for direct import. If your exchange or broker is not on their list you can also upload a .csv file (may have to modify format to match TurboTax format. Only hiccup had was filing crypto taxes from PayPal. It was not on the list so uploaded the .csv file. Still didn't work. Fortunately I was able to upload data manually. TurboTax Live was GREAT! If you choose to have them call you, have your phone by you because they call you back QUICK! My tax expert, Nancy, did a FABULOUS job helping me to clarify some questions I had and to do a final review before submitting. Also took her time and had a great attitude! Real pleasure having her assist me. Also if you opt for TurboTax live, you get access to them for the rest of the year even after the file deadline.
Date published: 2022-04-17
Rated 5 out of 5 by from 8 years in a row. No problems. No complications. Easy to understand.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes my tax-filing easy Experience with the online product is great. Takes care of most things easily. This time we used a Tax expert from Turbo-Tax. She took out the mystery around taxes from a real estate sale. She was professional and great! She was very knowledgeable, patient, walked through my return and was extremely helpful. Very positive experience.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is Great! The help I received from the TurboTax Expert helped me file my taxes with confidence.
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax It is fast and easy to use. Loved the information if I didn't know something
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax does the job every year Works for us every year with no problems, mistakes, audits.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1168
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Pretty cool Pretty easy to use, the explanations are nice too.
Date published: 2022-04-17
Rated 3 out of 5 by from Nickel and dime you to death Really disappointed in the update time and fact that software does not recognize or ask for previous year's filings. I have been using TT for 12 years, and this was by far the worst. Filing was a nightmare, screens would not conform to fit my laptop and many of the continue buttons were to low to completely click and screen would not resize
Date published: 2022-04-17
Rated 5 out of 5 by from I have used Turbo Tax since 2004 I love how Turbo Tax walks you through all the situations. I will continue to use Turbo Tax in the future.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was Easy this year I have used Turbo Tax for 15 years and this year seemed the least complicated to use.
Date published: 2022-04-17
Rated 5 out of 5 by from Simple to use, great Live experience! Used TurboTax because Robinhood offered $15 off. Easy to file crypto taxes from Robinhood (Turbotax imports all your files directly from Robinhood). Also had other popular American crypto exchanges/brokerages you can import data from like Coinbase, Binance.us, etc. Looking forward to having them include more exchanges for direct import. If your exchange or broker is not on their list you can also upload a .csv file (may have to modify format to match TurboTax format. Only hiccup had was filing crypto taxes from PayPal. It was not on the list so uploaded the .csv file. Still didn't work. Fortunately I was able to upload data manually. TurboTax Live was GREAT! If you choose to have them call you, have your phone by you because they call you back QUICK! My tax expert, Nancy, did a FABULOUS job helping me to clarify some questions I had and to do a final review before submitting. Also took her time and had a great attitude! Real pleasure having her assist me. Also if you opt for TurboTax live, you get access to them for the rest of the year even after the file deadline.
Date published: 2022-04-17
Rated 5 out of 5 by from 8 years in a row. No problems. No complications. Easy to understand.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes my tax-filing easy Experience with the online product is great. Takes care of most things easily. This time we used a Tax expert from Turbo-Tax. She took out the mystery around taxes from a real estate sale. She was professional and great! She was very knowledgeable, patient, walked through my return and was extremely helpful. Very positive experience.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is Great! The help I received from the TurboTax Expert helped me file my taxes with confidence.
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax It is fast and easy to use. Loved the information if I didn't know something
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax does the job every year Works for us every year with no problems, mistakes, audits.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1168