TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
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Rated 4 out of 5 by from Not so great on an iPad... Navigating the site is way more difficult than using a desktop computer. On the upside, though, pretty Fisher Price to use.
Date published: 2021-02-25
Rated 3 out of 5 by from Program: Great. Their record-keeping: NOT Very nice program. I like that it can read PDFs an get info from them. BUT, they never can find my previous years' returns even though I've been using TurboTax Premier for years and used the same user name/password combo. That's disturbing, and I had feeling any disturbance when my money and the government are involved
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy to do This was so easy 2 use. This is the first time I have ever filed like this and it was SUPER EASY
Date published: 2021-02-25
Rated 4 out of 5 by from Very good service Easy to used, especially now that it can import all the information!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the best! I've done our taxes with TurboTax the past 7 years. We have always had a fast and accurate return. I have always been pleased with the ease of use. I highly recommend Turbotax!
Date published: 2021-02-25
Rated 4 out of 5 by from gREAT pRODUCT SO VERY EASY TO USE. IT GUIDES YOU WITH EASILY UNDERSTOOD PROMPTS AND IF NEEDED, AN ABILITY TO ASK OR SEEK INFORMATION FROM ITS DATA BASE. i HAVE BEEN USING. I HAD ONE INSTANCE WHERE I NEEDED ASSISTANCE AND WAS ASKED TO MANUALLY CHANGE SOME DATA. THIS WAS AFTER I DOWNLOADED A FILE FROM MY INVESTMENT BROKER. I MERELY DELETED THE DOWNLOADED RECORDS AND DOWNLOADED AGAIN. AFTER THAT, ALL WAS WELL. ANOTHER ISSUE I HAD IS WHEN WE REACHED THE POINT OF PREPARING A WISCONSIN STATE RETURN. THIS WAS THE FIRST TIME MY WIFE AND I WERE PREPARING A JOINT FEDERAL JOINT RETURN. WE HAD TO ALSO PREPARE A WISCONSIN STATE RETURN BUT WHEN WE GOT TO THAT FIRST PAGE TO INDICATE WHICH STATE, ALABAMA AND WISCONSIN WERE BOTH NOTED. NEITHER SHE OR I HAVE EVER WORKED IN ALABAMA SO WE WERE CONCERNED THERE WAS A POSSIBILITY FOR ID THEFT. WHEN I SPOKE TO AND TURBO TAX REPRESENTATIVE SHE HAD NO ANSWER FOR ME NOR SHOWED CONCERN. UNFORTUNATELY, I DELETED THE ALABAMA CHOICE SO I WASN'T ABLE TO SHOW IT TO HER WHEN WE WERE SHARING MY SCREEN. THE REPRESENTATIVES WERE LaShante and Camille respectively.
Date published: 2021-02-25
Rated 5 out of 5 by from great job thanks for making it free and easy. I really appreciate it.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome It's a very easy process and they take you threw every item step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Easy to use and file return. Will recommend for sure.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use and they have a sense of humor! I have used TurboTax Online 9 straight years. I keep coming back because they cover every angle I have experienced and fill out all the paperwork so I don't have to!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11656
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not so great on an iPad... Navigating the site is way more difficult than using a desktop computer. On the upside, though, pretty Fisher Price to use.
Date published: 2021-02-25
Rated 3 out of 5 by from Program: Great. Their record-keeping: NOT Very nice program. I like that it can read PDFs an get info from them. BUT, they never can find my previous years' returns even though I've been using TurboTax Premier for years and used the same user name/password combo. That's disturbing, and I had feeling any disturbance when my money and the government are involved
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy to do This was so easy 2 use. This is the first time I have ever filed like this and it was SUPER EASY
Date published: 2021-02-25
Rated 4 out of 5 by from Very good service Easy to used, especially now that it can import all the information!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the best! I've done our taxes with TurboTax the past 7 years. We have always had a fast and accurate return. I have always been pleased with the ease of use. I highly recommend Turbotax!
Date published: 2021-02-25
Rated 4 out of 5 by from gREAT pRODUCT SO VERY EASY TO USE. IT GUIDES YOU WITH EASILY UNDERSTOOD PROMPTS AND IF NEEDED, AN ABILITY TO ASK OR SEEK INFORMATION FROM ITS DATA BASE. i HAVE BEEN USING. I HAD ONE INSTANCE WHERE I NEEDED ASSISTANCE AND WAS ASKED TO MANUALLY CHANGE SOME DATA. THIS WAS AFTER I DOWNLOADED A FILE FROM MY INVESTMENT BROKER. I MERELY DELETED THE DOWNLOADED RECORDS AND DOWNLOADED AGAIN. AFTER THAT, ALL WAS WELL. ANOTHER ISSUE I HAD IS WHEN WE REACHED THE POINT OF PREPARING A WISCONSIN STATE RETURN. THIS WAS THE FIRST TIME MY WIFE AND I WERE PREPARING A JOINT FEDERAL JOINT RETURN. WE HAD TO ALSO PREPARE A WISCONSIN STATE RETURN BUT WHEN WE GOT TO THAT FIRST PAGE TO INDICATE WHICH STATE, ALABAMA AND WISCONSIN WERE BOTH NOTED. NEITHER SHE OR I HAVE EVER WORKED IN ALABAMA SO WE WERE CONCERNED THERE WAS A POSSIBILITY FOR ID THEFT. WHEN I SPOKE TO AND TURBO TAX REPRESENTATIVE SHE HAD NO ANSWER FOR ME NOR SHOWED CONCERN. UNFORTUNATELY, I DELETED THE ALABAMA CHOICE SO I WASN'T ABLE TO SHOW IT TO HER WHEN WE WERE SHARING MY SCREEN. THE REPRESENTATIVES WERE LaShante and Camille respectively.
Date published: 2021-02-25
Rated 5 out of 5 by from great job thanks for making it free and easy. I really appreciate it.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome It's a very easy process and they take you threw every item step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Easy to use and file return. Will recommend for sure.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use and they have a sense of humor! I have used TurboTax Online 9 straight years. I keep coming back because they cover every angle I have experienced and fill out all the paperwork so I don't have to!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11656