TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from You Go Turbo! Complicated for us old folks, but thanks for explaining everything so well.
Date published: 2021-02-26
Rated 5 out of 5 by from I Love Turbo Tax Why Pay someone to do your taxes when they are essentially using the same software that Turbo Tax provides! It is so easy to do my taxes. Been using Turbo Tax for years and will continue to do so. Thanks!
Date published: 2021-02-26
Rated 4 out of 5 by from great software Took a little longer than I thought it would. It was my fault of course.
Date published: 2021-02-26
Rated 3 out of 5 by from Product needs drastic improvment Numerous errors, skipped sections, looping questions, etc. Some of the same problems as prior years, but this year was worse. Probably will not use next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Love TurboTax!! Makes my tax filing so easy! Love TurboTax! I wish everything was this easy!
Date published: 2021-02-26
Rated 5 out of 5 by from A great way to get your taxes done Overall I rate a 10, quick easy and on the go. Acceptable to a person that file on there own.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax The download was easy; however, I had some glitches in some screens freezing up on me and I had to go to "forms" to see the information to put in. I have a small business and the business info is first in order after personal and it should be later in the rotation. My home office info was not all recorded at first because I had not entered my whole house information first. Where was the pull down screen from last year where you could see what needed to be completed not the view forms button? There was a problem with the updating the form "Identity theft affidavit 14039" in which I got an email saying it was available but after updating it still didn't show up and I couldn't file until that was fixed. After calling the help line, I decided to just delete that form, and everything was okay and I could file. I like Turbotax but get rid of the glitches. Oh yeah, I purchased an updated car and traded in my used one and the process for that was hard and a joke. Your process for that SHOULD BE CHANGED. The option line for "did you trade your car in" was not there. Thanks
Date published: 2021-02-26
Rated 2 out of 5 by from Not impressed with the import option One of the reason to use Turbotax was to make it easier to file. I was ready to be impressed with the import feature but instead it failed 3 times. Once a box kept asking me to enter a number above zero. When I googled this problem it was a known issue and there was probably a space that was imported so I had to back space it out. Then a 1099-R that I entered for my husband gave me a warning that he might have to pay a penalty because he wasn't over 59 1/2 but he was. I had to call the expert so they could check that the return didn't calculate incorrectly. Then an interest income document from my bank imported 2 or the 4 accounts separately which wasn't the total I had. Probably because two were under 1 dollar. I just deleted then and entered manually which is what I did for the rest since that was easier. I think the import feature needs some work. Next year I will do them by hand again. Less cost and easier.
Date published: 2021-02-26
Rated 5 out of 5 by from the best its just the best and easiest. save time and money and stop going to hr block
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax-easy! I used an accountant for forty years and this year filed myself. Product was easy to use, even with doing a Schedule C. I spoke to assistants on two separate occasions. both ewre very helpful and made the process easy for me.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from You Go Turbo! Complicated for us old folks, but thanks for explaining everything so well.
Date published: 2021-02-26
Rated 5 out of 5 by from I Love Turbo Tax Why Pay someone to do your taxes when they are essentially using the same software that Turbo Tax provides! It is so easy to do my taxes. Been using Turbo Tax for years and will continue to do so. Thanks!
Date published: 2021-02-26
Rated 4 out of 5 by from great software Took a little longer than I thought it would. It was my fault of course.
Date published: 2021-02-26
Rated 3 out of 5 by from Product needs drastic improvment Numerous errors, skipped sections, looping questions, etc. Some of the same problems as prior years, but this year was worse. Probably will not use next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Love TurboTax!! Makes my tax filing so easy! Love TurboTax! I wish everything was this easy!
Date published: 2021-02-26
Rated 5 out of 5 by from A great way to get your taxes done Overall I rate a 10, quick easy and on the go. Acceptable to a person that file on there own.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax The download was easy; however, I had some glitches in some screens freezing up on me and I had to go to "forms" to see the information to put in. I have a small business and the business info is first in order after personal and it should be later in the rotation. My home office info was not all recorded at first because I had not entered my whole house information first. Where was the pull down screen from last year where you could see what needed to be completed not the view forms button? There was a problem with the updating the form "Identity theft affidavit 14039" in which I got an email saying it was available but after updating it still didn't show up and I couldn't file until that was fixed. After calling the help line, I decided to just delete that form, and everything was okay and I could file. I like Turbotax but get rid of the glitches. Oh yeah, I purchased an updated car and traded in my used one and the process for that was hard and a joke. Your process for that SHOULD BE CHANGED. The option line for "did you trade your car in" was not there. Thanks
Date published: 2021-02-26
Rated 2 out of 5 by from Not impressed with the import option One of the reason to use Turbotax was to make it easier to file. I was ready to be impressed with the import feature but instead it failed 3 times. Once a box kept asking me to enter a number above zero. When I googled this problem it was a known issue and there was probably a space that was imported so I had to back space it out. Then a 1099-R that I entered for my husband gave me a warning that he might have to pay a penalty because he wasn't over 59 1/2 but he was. I had to call the expert so they could check that the return didn't calculate incorrectly. Then an interest income document from my bank imported 2 or the 4 accounts separately which wasn't the total I had. Probably because two were under 1 dollar. I just deleted then and entered manually which is what I did for the rest since that was easier. I think the import feature needs some work. Next year I will do them by hand again. Less cost and easier.
Date published: 2021-02-26
Rated 5 out of 5 by from the best its just the best and easiest. save time and money and stop going to hr block
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax-easy! I used an accountant for forty years and this year filed myself. Product was easy to use, even with doing a Schedule C. I spoke to assistants on two separate occasions. both ewre very helpful and made the process easy for me.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11646