TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy This was so much easier and less painful than I anticipated!
Date published: 2023-02-20
Rated 5 out of 5 by from Lonni was excellent! She's a Keeper! Lonni was great help in answering all our questions! Very Helpful and Personable!
Date published: 2023-02-20
Rated 4 out of 5 by from A phone call solved my problem right away. Most of Intuit is, well, intuitive, but there's free help when I've needed it.
Date published: 2023-02-20
Rated 5 out of 5 by from Michael is incredible This is my first time filing and I received two W2's as I worked out of state for a large chunk of time. Michael helped me through the process very clearly and earned me so much more money than I would have known about. I'm extremely appreciative.
Date published: 2023-02-20
Rated 3 out of 5 by from TurboTax Full Service....meh Our experience with TurboTax Full Service was neither great or horrible, but it wasn't one of the better experiences we've had using a TurboTax product. We think the product offering is great, but if you do not have a complicated return, we wouldn't suggest spending the extra $100 - $150 (depending on which TurboTax product you are using). That said, our return should have been a straight forward tax return, but calculation issues within the software product that our TurboTax Expert was using caused a 2 day delay in getting our returns submitted. That was disappointing. However, what was more disappointing was the fact that we had no communication with our expert or anyone from TurboTax, other than when we requested a phone call, during that 2 day delay. We had no idea where we were in the process. We used the chat box to request a representative from TurboTax call us back for an update. We spoke to 3 different associates, on 3 different occassions throughout the 2 day delay. All 3 were able to find our return. All 3 let us know that our return was ready to be filed, but they could not file the return. The return had to be submitted by our TurboTax Expert. Eventually we did get a response from our TurboTax Expert, via chat, indicating that our return was being reviewed by the quality team to ensure the calculation error had been addressed. We thought this would have been completed over the 2 day delay, but it wasn't for some reason. This is after we were told by 3 different representatives, that our return was ready to be filed. Eventually, our return was ready to be filed. Had the communication been better with our TurboTax Expert, we would have rated the product higher. The lack of communication created some unnecessary frustration with the process and the product.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbotax is very helpful This is my first time filing taxes. Turbotax made is easy and helped me understand it better would use it again.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great! Experience was excellent. It was very user friendly.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is easy, quick and thorough I like that I can start and stop easily. I like that I can either look at the information being entered or see it in form style while processing. I appreciate the informational material to better explain certain questions and options.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax is awesome awesome turbo tax company and online................
Date published: 2023-02-20
Rated 4 out of 5 by from good Easy to use. Auto-transfer of certain data from w-2's and different stock brokerages is nice. Quite a few hidden fees that should be more visible prior to an individual starting the process. Pretty similar to H&R block fees after all is said and done.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11642
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy This was so much easier and less painful than I anticipated!
Date published: 2023-02-20
Rated 5 out of 5 by from Lonni was excellent! She's a Keeper! Lonni was great help in answering all our questions! Very Helpful and Personable!
Date published: 2023-02-20
Rated 4 out of 5 by from A phone call solved my problem right away. Most of Intuit is, well, intuitive, but there's free help when I've needed it.
Date published: 2023-02-20
Rated 5 out of 5 by from Michael is incredible This is my first time filing and I received two W2's as I worked out of state for a large chunk of time. Michael helped me through the process very clearly and earned me so much more money than I would have known about. I'm extremely appreciative.
Date published: 2023-02-20
Rated 3 out of 5 by from TurboTax Full Service....meh Our experience with TurboTax Full Service was neither great or horrible, but it wasn't one of the better experiences we've had using a TurboTax product. We think the product offering is great, but if you do not have a complicated return, we wouldn't suggest spending the extra $100 - $150 (depending on which TurboTax product you are using). That said, our return should have been a straight forward tax return, but calculation issues within the software product that our TurboTax Expert was using caused a 2 day delay in getting our returns submitted. That was disappointing. However, what was more disappointing was the fact that we had no communication with our expert or anyone from TurboTax, other than when we requested a phone call, during that 2 day delay. We had no idea where we were in the process. We used the chat box to request a representative from TurboTax call us back for an update. We spoke to 3 different associates, on 3 different occassions throughout the 2 day delay. All 3 were able to find our return. All 3 let us know that our return was ready to be filed, but they could not file the return. The return had to be submitted by our TurboTax Expert. Eventually we did get a response from our TurboTax Expert, via chat, indicating that our return was being reviewed by the quality team to ensure the calculation error had been addressed. We thought this would have been completed over the 2 day delay, but it wasn't for some reason. This is after we were told by 3 different representatives, that our return was ready to be filed. Eventually, our return was ready to be filed. Had the communication been better with our TurboTax Expert, we would have rated the product higher. The lack of communication created some unnecessary frustration with the process and the product.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbotax is very helpful This is my first time filing taxes. Turbotax made is easy and helped me understand it better would use it again.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great! Experience was excellent. It was very user friendly.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is easy, quick and thorough I like that I can start and stop easily. I like that I can either look at the information being entered or see it in form style while processing. I appreciate the informational material to better explain certain questions and options.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax is awesome awesome turbo tax company and online................
Date published: 2023-02-20
Rated 4 out of 5 by from good Easy to use. Auto-transfer of certain data from w-2's and different stock brokerages is nice. Quite a few hidden fees that should be more visible prior to an individual starting the process. Pretty similar to H&R block fees after all is said and done.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11642