TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Alway easy to use I have used Turbo Tax for years and the ease of use and customer service is great.
Date published: 2022-03-15
Rated 5 out of 5 by from Simply Fantastic Turbo Tax asks the question. I give the answer. When I don't have the answer there is always a resource to be guided to for the answer.
Date published: 2022-03-15
Rated 1 out of 5 by from Awesome Excellent great help, very informational !!!!!!!!!
Date published: 2022-03-15
Rated 4 out of 5 by from Very good Very good. Need to complete this so the process will finish
Date published: 2022-03-15
Rated 5 out of 5 by from Definitely the way to go! Get your taxes done easy My Live Full-service expert Jaime was amazing! I've dreaded this year's taxes for a little while now and she made it so easy. The full-service is absolutely worth the money.
Date published: 2022-03-15
Rated 4 out of 5 by from Works well but could be better I found the overall process easy but I do miss the ability to fill in numbers directly into relevant forms and worksheets. also, it seems more onerous to find specific forms as, in i.e. H&R downloaded program. I think, that turbo tax does a good job in guiding the preparer to relevant if not always necessary forms to fill (i.e. IRA cost basis). Handling of form 1116 was a little frustrating at first (last form to be integrated into this year's program) but turned out to be fine; very good was the integration of schedule B, form 1116! for me, the interview process was a little tedious but I understand that it might be right for novices. It could be easier to delete a single form that was filled in error: I had to go to the internet to find help on that. overall integration of 1099 forms from financial institutions was excellent with no errors. It would be nice to be able to read/upload PDF forms. In conclusion I was pleased with the experience - especially at zero costs to me - and will consider turbo tax for next year's filing.
Date published: 2022-03-15
Rated 4 out of 5 by from Some problems with live chat Carla was wonderful got the answer within minutes. This was on the phone. The live chat text was horrible Rose needs some training and the fact that I signed up for live chat return and all I got was the upgrade request. not goood almost quit after six years of using your service.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy to use I am not a pro with computers but Turbo tax was easy to use
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great experience all around. My TurboTax expert helped a ton and answered all my questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy I always use TT and find it easy and informative as well.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 11632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Alway easy to use I have used Turbo Tax for years and the ease of use and customer service is great.
Date published: 2022-03-15
Rated 5 out of 5 by from Simply Fantastic Turbo Tax asks the question. I give the answer. When I don't have the answer there is always a resource to be guided to for the answer.
Date published: 2022-03-15
Rated 1 out of 5 by from Awesome Excellent great help, very informational !!!!!!!!!
Date published: 2022-03-15
Rated 4 out of 5 by from Very good Very good. Need to complete this so the process will finish
Date published: 2022-03-15
Rated 5 out of 5 by from Definitely the way to go! Get your taxes done easy My Live Full-service expert Jaime was amazing! I've dreaded this year's taxes for a little while now and she made it so easy. The full-service is absolutely worth the money.
Date published: 2022-03-15
Rated 4 out of 5 by from Works well but could be better I found the overall process easy but I do miss the ability to fill in numbers directly into relevant forms and worksheets. also, it seems more onerous to find specific forms as, in i.e. H&R downloaded program. I think, that turbo tax does a good job in guiding the preparer to relevant if not always necessary forms to fill (i.e. IRA cost basis). Handling of form 1116 was a little frustrating at first (last form to be integrated into this year's program) but turned out to be fine; very good was the integration of schedule B, form 1116! for me, the interview process was a little tedious but I understand that it might be right for novices. It could be easier to delete a single form that was filled in error: I had to go to the internet to find help on that. overall integration of 1099 forms from financial institutions was excellent with no errors. It would be nice to be able to read/upload PDF forms. In conclusion I was pleased with the experience - especially at zero costs to me - and will consider turbo tax for next year's filing.
Date published: 2022-03-15
Rated 4 out of 5 by from Some problems with live chat Carla was wonderful got the answer within minutes. This was on the phone. The live chat text was horrible Rose needs some training and the fact that I signed up for live chat return and all I got was the upgrade request. not goood almost quit after six years of using your service.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy to use I am not a pro with computers but Turbo tax was easy to use
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great experience all around. My TurboTax expert helped a ton and answered all my questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy I always use TT and find it easy and informative as well.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 11632