TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Very poor support for Turbo Tax Calculation errors I have been using the same tax software for over 10 years, and 4 years for my business. There are always several reconciliation errors that Turbo Tax creates between different forms. The numbers from one form do not carry over properly to another, so there are many manual overrides that need to be made to ensure everything is in sync. The process for inputting and depreciating assets is extremely painful and confusing. Turbo tax does not allow you to use straight line depreciation unless you do a bunch of funky things. Very frustrated after spending an entire day to do my taxes. The worst part is that I called multiple times seeking help from Turbo Tax support and was told they do not offer any support for Turbo Tax Business, but that I needed to consult a tax professional.. I am a tax professional, so that was a very disturbing answer.
Date published: 2021-02-26
Rated 1 out of 5 by from Charges separate fee for state and federal Charges a fee for both state and federal, rather than one price for both.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing Tax Prep Year after year it amazes me that Turbo Tax offers fast, accurate, reliable tax preparation for free! Always simple to enter my data and have peace of mind knowing that it is accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax was easy to use and accurate! Turbo Tax was very easy to use and guided me through some difficult areas. I'll be using it again.
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbo Tax! This is a super program for filing taxes and I am really grateful for it!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome!! I have used Turbo Tax for at least 10 years, but I have always gotten the CD. This year I just went on line so I had no history to transport. Also, I don't have an icon on my desktop, which I'd like to have and don't know how to put on.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbotax is Questionable This year they delayed transmission of my state tax forms and claimed the state rejected it. I called my state taxing authority and was told they never received it from turbotax. I didn't have to change anything in my filing and had it resubmitted and it was accepted by my state immediately. This has delayed receipt of my refund by weeks at least, as it still hasn't been received.
Date published: 2021-02-26
Rated 4 out of 5 by from very helpfull wish it was cheaper for the live help, i only had one question and she was able to help me get an item removed that should not have been on my taxes this year.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is Awesome Turbotax Is very easy and helps walk you through every step of the way! Easy!! Recommended by me!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Better than paying $800 per return It is great for LLCs. It can save you money and it is quite intuitive.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11608
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very poor support for Turbo Tax Calculation errors I have been using the same tax software for over 10 years, and 4 years for my business. There are always several reconciliation errors that Turbo Tax creates between different forms. The numbers from one form do not carry over properly to another, so there are many manual overrides that need to be made to ensure everything is in sync. The process for inputting and depreciating assets is extremely painful and confusing. Turbo tax does not allow you to use straight line depreciation unless you do a bunch of funky things. Very frustrated after spending an entire day to do my taxes. The worst part is that I called multiple times seeking help from Turbo Tax support and was told they do not offer any support for Turbo Tax Business, but that I needed to consult a tax professional.. I am a tax professional, so that was a very disturbing answer.
Date published: 2021-02-26
Rated 1 out of 5 by from Charges separate fee for state and federal Charges a fee for both state and federal, rather than one price for both.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing Tax Prep Year after year it amazes me that Turbo Tax offers fast, accurate, reliable tax preparation for free! Always simple to enter my data and have peace of mind knowing that it is accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax was easy to use and accurate! Turbo Tax was very easy to use and guided me through some difficult areas. I'll be using it again.
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbo Tax! This is a super program for filing taxes and I am really grateful for it!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome!! I have used Turbo Tax for at least 10 years, but I have always gotten the CD. This year I just went on line so I had no history to transport. Also, I don't have an icon on my desktop, which I'd like to have and don't know how to put on.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbotax is Questionable This year they delayed transmission of my state tax forms and claimed the state rejected it. I called my state taxing authority and was told they never received it from turbotax. I didn't have to change anything in my filing and had it resubmitted and it was accepted by my state immediately. This has delayed receipt of my refund by weeks at least, as it still hasn't been received.
Date published: 2021-02-26
Rated 4 out of 5 by from very helpfull wish it was cheaper for the live help, i only had one question and she was able to help me get an item removed that should not have been on my taxes this year.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is Awesome Turbotax Is very easy and helps walk you through every step of the way! Easy!! Recommended by me!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Better than paying $800 per return It is great for LLCs. It can save you money and it is quite intuitive.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11608