TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Another great experience Another great experience with TurboTax! Importing from last year was quick and easy, and the software walked me through each step of the process, offering plenty of additional information for anything I had questions about. Filing my federal return was quick and painless and the program automatically figures out which forms to print, sign, and send in for my state returns. Hard to imagine how it could have been easier.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use and someone always able to help was having a problem so called expert Angelic she got on my computer and with 3 clicks problem solved and ready to file
Date published: 2021-03-02
Rated 4 out of 5 by from User Friendly Although I did not engage with representatives, I have been using Turbo Tax for several years and am pleased with how user friendly it is.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX IS THEEEEEEE BEEESSSSTTTT EASY TO USE, ANYONE CAN DO IT IF YOU CAN READ!! HIGHLY RECOMMNED
Date published: 2021-03-02
Rated 3 out of 5 by from costs too much It seems like every year I think I can use the free version and before its over I end up having to pay for both the fed and state return.
Date published: 2021-03-02
Rated 5 out of 5 by from Super Easy Easy to use. Went quicker than I expected. Second year I’ve used.
Date published: 2021-03-02
Rated 5 out of 5 by from fanstastic It was extremely easy to file my taxes. they stepped my through it.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax works great for me as a new business own I appreciate all the hints and ease of the working with Turbo Tax
Date published: 2021-03-02
Rated 1 out of 5 by from Scrambled my numbers halfway through the process I've used TurboTax for several years now. This was my most miserable experience to date. The system scrambled my W-2, 1099, and charitable giving info halfway through the process resulting in a ludicrous amount of "Other Income" on the final return. Luckily, I caught that and, since Other Income is almost impossible to track down, contacted support. 40-something minutes later the automated system called my cell and then hung up on me. "Sorry we missed you." Except no--I had picked up and was never even given a chance to speak to the computer system. Thankfully, I was able to figure out the problem on my own, delete/edit the offending entries (many of which had been recopied over from last year's return after I initially left the section) and basically completely redo my return. The final pdf looks correct, but I am *NOT* a satisfied customer and cannot recommend this iteration of the service.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax the best way to do Taxes. The best way to do Texas, simple, if something wrong the system will tell me, and we will fix it. Well support from experts.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 11603
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Another great experience Another great experience with TurboTax! Importing from last year was quick and easy, and the software walked me through each step of the process, offering plenty of additional information for anything I had questions about. Filing my federal return was quick and painless and the program automatically figures out which forms to print, sign, and send in for my state returns. Hard to imagine how it could have been easier.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use and someone always able to help was having a problem so called expert Angelic she got on my computer and with 3 clicks problem solved and ready to file
Date published: 2021-03-02
Rated 4 out of 5 by from User Friendly Although I did not engage with representatives, I have been using Turbo Tax for several years and am pleased with how user friendly it is.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX IS THEEEEEEE BEEESSSSTTTT EASY TO USE, ANYONE CAN DO IT IF YOU CAN READ!! HIGHLY RECOMMNED
Date published: 2021-03-02
Rated 3 out of 5 by from costs too much It seems like every year I think I can use the free version and before its over I end up having to pay for both the fed and state return.
Date published: 2021-03-02
Rated 5 out of 5 by from Super Easy Easy to use. Went quicker than I expected. Second year I’ve used.
Date published: 2021-03-02
Rated 5 out of 5 by from fanstastic It was extremely easy to file my taxes. they stepped my through it.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax works great for me as a new business own I appreciate all the hints and ease of the working with Turbo Tax
Date published: 2021-03-02
Rated 1 out of 5 by from Scrambled my numbers halfway through the process I've used TurboTax for several years now. This was my most miserable experience to date. The system scrambled my W-2, 1099, and charitable giving info halfway through the process resulting in a ludicrous amount of "Other Income" on the final return. Luckily, I caught that and, since Other Income is almost impossible to track down, contacted support. 40-something minutes later the automated system called my cell and then hung up on me. "Sorry we missed you." Except no--I had picked up and was never even given a chance to speak to the computer system. Thankfully, I was able to figure out the problem on my own, delete/edit the offending entries (many of which had been recopied over from last year's return after I initially left the section) and basically completely redo my return. The final pdf looks correct, but I am *NOT* a satisfied customer and cannot recommend this iteration of the service.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax the best way to do Taxes. The best way to do Texas, simple, if something wrong the system will tell me, and we will fix it. Well support from experts.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 11603