TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Using TurboTax for the first time First time using Turbo Tax. I used ProSeries Connect before.
Date published: 2022-08-02
Rated 2 out of 5 by from TurboTax left me high and dry -- very disappointin TurboTax didn't file my review as I had paid them to do. Three different agents left the company and I had to reach out multiple times to get anyone to answer. Then I was told that I needed to pay more (twice!) to get my (extended) return filed. Then they found out TurboTax did my return incorrectly last year -- and I needed to pay more to get that fixed. And then I was offered a 20% discount for the trouble -- but the coupon wasn't applied at check-out, and I am now trying to figure out how to get my refund. Used TurboTax for the past 5 years -- this time is the last.
Date published: 2022-08-02
Rated 5 out of 5 by from Best experience Yet. Had the best experience filing our taxes this year. Finally getting the hang of it. Really liked the ability to put what I was looking for and could not find in the search box and was extremely surprised at how well it worked.
Date published: 2022-08-02
Rated 5 out of 5 by from TurboTax was pain free and fast! Service was intuitive and fast. George, my tax preparer was prompt and knowledgeable. Great communication too.
Date published: 2022-08-02
Rated 5 out of 5 by from Will be back next year ! The virtual experienced felt as easy as being in the same room with the tax pro.
Date published: 2022-08-01
Rated 5 out of 5 by from Amazing Amazing service! Very impressed, made everything super fast and easy.
Date published: 2022-08-01
Rated 5 out of 5 by from Awesome! User friendly and allowed for a thorough return to be filed.
Date published: 2022-08-01
Rated 4 out of 5 by from TurboTax is user friendly Talked with one of your experts and he quickly resolved my issue.
Date published: 2022-08-01
Rated 5 out of 5 by from TurboTax is Easy TurboTax walks you through all the steps to get your taxes done easily
Date published: 2022-08-01
Rated 5 out of 5 by from Great Help! My agent was very helpful and did everything he could to help me save some money!
Date published: 2022-08-01
All TurboTax® Offerings Reviews - Page 117
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Using TurboTax for the first time First time using Turbo Tax. I used ProSeries Connect before.
Date published: 2022-08-02
Rated 2 out of 5 by from TurboTax left me high and dry -- very disappointin TurboTax didn't file my review as I had paid them to do. Three different agents left the company and I had to reach out multiple times to get anyone to answer. Then I was told that I needed to pay more (twice!) to get my (extended) return filed. Then they found out TurboTax did my return incorrectly last year -- and I needed to pay more to get that fixed. And then I was offered a 20% discount for the trouble -- but the coupon wasn't applied at check-out, and I am now trying to figure out how to get my refund. Used TurboTax for the past 5 years -- this time is the last.
Date published: 2022-08-02
Rated 5 out of 5 by from Best experience Yet. Had the best experience filing our taxes this year. Finally getting the hang of it. Really liked the ability to put what I was looking for and could not find in the search box and was extremely surprised at how well it worked.
Date published: 2022-08-02
Rated 5 out of 5 by from TurboTax was pain free and fast! Service was intuitive and fast. George, my tax preparer was prompt and knowledgeable. Great communication too.
Date published: 2022-08-02
Rated 5 out of 5 by from Will be back next year ! The virtual experienced felt as easy as being in the same room with the tax pro.
Date published: 2022-08-01
Rated 5 out of 5 by from Amazing Amazing service! Very impressed, made everything super fast and easy.
Date published: 2022-08-01
Rated 5 out of 5 by from Awesome! User friendly and allowed for a thorough return to be filed.
Date published: 2022-08-01
Rated 4 out of 5 by from TurboTax is user friendly Talked with one of your experts and he quickly resolved my issue.
Date published: 2022-08-01
Rated 5 out of 5 by from TurboTax is Easy TurboTax walks you through all the steps to get your taxes done easily
Date published: 2022-08-01
Rated 5 out of 5 by from Great Help! My agent was very helpful and did everything he could to help me save some money!
Date published: 2022-08-01
All TurboTax® Offerings Reviews - Page 117