TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Always easy Easy and simple made me feel comfortable with doing my own taxes
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax is my go to I have been using turbo tax for close to a decade and it is a user friendly, thorough, and cheaper alternative to paying a tax preparer.
Date published: 2023-02-20
Rated 4 out of 5 by from Turbo Tax Could Be Better Areas for improvement: 1) Incorporate some means of correlating Turbo Tax data entry fields with the fields on the actual IRS form using common nomenclature. It was not obvious to me where and on what form the entered Turbo Tax data would go. 2) Incorporate a means of saving entered data without having to sign out. If there is a means of doing so, it's not very apparent. 3) The Turbo Tax data entry field for 1099-Q, Box 2 "Earnings" automatically increases the filer's income; thereby, reducing the refund. For many filers this will errantly result in paying higher taxes. Additionally, the balance checker for Box 2 and 3 on this form needs to reflect what is stated on the paper form for Box 2, where it says, "Generally amounts distributed that are used to pay for qualified education expenses, transferred between trustees, or rolled over to another qualified education program or to an ABLE account, within 60 days, are not included in income". Earnings are not always taxable, but Turbo Tax's data entry algorithm assumes they are. This needs to be corrected and an explanation should be provided for this data entry field. 4) I tried using Turbo Tax many years ago, but didn't like it and didn't file using it . My email is unchanged from years ago and when I used the on-line version for this year's return, the system recognized my email, but I had long since forgotten the User I.D. and password I used then. There was no way to reset the password and I was locked out, but it did let me create a new account with the same email. After gaining access with the creation of the new account, the system showed two accounts with the same email. This was very confusing and concerning. Something needs to be fixed in the access account algorithm.
Date published: 2023-02-20
Rated 5 out of 5 by from Very Nice Very nice experience! Easy and fairly fast filing.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is simple and efficient! Just do it, you won't regret it! Don't hesitate, it's easy!
Date published: 2023-02-20
Rated 5 out of 5 by from Quick and eazy Very easy to do. Walks you through the entire process.
Date published: 2023-02-20
Rated 5 out of 5 by from loved it it was easy i loved it and i was scared it was gunna be difficult
Date published: 2023-02-20
Rated 5 out of 5 by from awesome! Easy to do walked me thru everything. took my time!
Date published: 2023-02-20
Rated 5 out of 5 by from Love the TurboTax, been using them for years Easy to use, free to use, awesome software and will keep using them
Date published: 2023-02-20
Rated 4 out of 5 by from Easy to use My experience was great and the sight is user friendly
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11592
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always easy Easy and simple made me feel comfortable with doing my own taxes
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax is my go to I have been using turbo tax for close to a decade and it is a user friendly, thorough, and cheaper alternative to paying a tax preparer.
Date published: 2023-02-20
Rated 4 out of 5 by from Turbo Tax Could Be Better Areas for improvement: 1) Incorporate some means of correlating Turbo Tax data entry fields with the fields on the actual IRS form using common nomenclature. It was not obvious to me where and on what form the entered Turbo Tax data would go. 2) Incorporate a means of saving entered data without having to sign out. If there is a means of doing so, it's not very apparent. 3) The Turbo Tax data entry field for 1099-Q, Box 2 "Earnings" automatically increases the filer's income; thereby, reducing the refund. For many filers this will errantly result in paying higher taxes. Additionally, the balance checker for Box 2 and 3 on this form needs to reflect what is stated on the paper form for Box 2, where it says, "Generally amounts distributed that are used to pay for qualified education expenses, transferred between trustees, or rolled over to another qualified education program or to an ABLE account, within 60 days, are not included in income". Earnings are not always taxable, but Turbo Tax's data entry algorithm assumes they are. This needs to be corrected and an explanation should be provided for this data entry field. 4) I tried using Turbo Tax many years ago, but didn't like it and didn't file using it . My email is unchanged from years ago and when I used the on-line version for this year's return, the system recognized my email, but I had long since forgotten the User I.D. and password I used then. There was no way to reset the password and I was locked out, but it did let me create a new account with the same email. After gaining access with the creation of the new account, the system showed two accounts with the same email. This was very confusing and concerning. Something needs to be fixed in the access account algorithm.
Date published: 2023-02-20
Rated 5 out of 5 by from Very Nice Very nice experience! Easy and fairly fast filing.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is simple and efficient! Just do it, you won't regret it! Don't hesitate, it's easy!
Date published: 2023-02-20
Rated 5 out of 5 by from Quick and eazy Very easy to do. Walks you through the entire process.
Date published: 2023-02-20
Rated 5 out of 5 by from loved it it was easy i loved it and i was scared it was gunna be difficult
Date published: 2023-02-20
Rated 5 out of 5 by from awesome! Easy to do walked me thru everything. took my time!
Date published: 2023-02-20
Rated 5 out of 5 by from Love the TurboTax, been using them for years Easy to use, free to use, awesome software and will keep using them
Date published: 2023-02-20
Rated 4 out of 5 by from Easy to use My experience was great and the sight is user friendly
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11592