TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Online Support (at all hours!) After using pricey CPAs and sketchy chain tax services, my spouse and I decided to try out TurboTax. We are a really unique situation in that I work full time and own a small business and my spouse is an out-of-state member of the armed services. Not only was the filing process a breeze, we had access to customer support at any time we needed it (yes! even 10pm EST!) We ended up getting back more money (thanks to Turbo Tax identifying more deductions for us) and the cost was considerably less than we have paid in the past (and we paid for all the extra checks and support!) Needless to say, we were very impressed!
Date published: 2021-02-26
Rated 5 out of 5 by from Calmed My Fears Paul and Paula helped me through this frustrating process. I don’t know what I would have done today without their help. Thank you both, and thank you Turbotax!!!
Date published: 2021-02-26
Rated 5 out of 5 by from As Simple As Can Be! I used to pay an accountant to prepare our taxes, never again! Turbo Tax removed the veil of mystery from doing taxes. It’s so simple and fast now!
Date published: 2021-02-26
Rated 1 out of 5 by from 2020 Turbo Tax took a bad turn Have used TT for several years now, it's usually helpful enough to justify the cost. This year I could have done it faster through the IRS - riddled with bugs and errors. Asked me about 1099-NEC forms over and over without giving me a chance to say I won't get those forms this year. Almost thought it wasn't going to let me file electronically at all. The upsells are worse than usual, trying to slip in a $45 Premium fee if you want to use your refund to pay and trying to fool you into paying for a Live Expert when they find "errors" that are actually issues with the software. Was this even researched and tested this year?
Date published: 2021-02-26
Rated 5 out of 5 by from Very helpful Helpful and easier than I thought. Thankful for all the help and the easy steps.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Love it it's great and very affordable for people who are under privileged
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax made me not afraid to file my taxes and guided me all the way....
Date published: 2021-02-26
Rated 3 out of 5 by from 6 years of using TurboTax Overall, I enjoy going through TurboTax to file but charging me $40 3 times just to file with my student info is ridiculous. That’s $120 that is being taken from my return. If it was just $40 because of the mandatory deluxe upgrade due to me being a student it wouldn’t be a problem but 3 times that amount is overkill.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is a hit but with a few misses. Turbo Tax walks one through the tax process with fairly easy to follow instructions. The Live help is a lifesaver. with data uploading errors, and some misleading questions it can lead to review problems in the end. Thanks to live help we were able to clear the issues up with only an hour of extra work.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax has always been reliable! Every year I choose Turbo Tax to help me file my taxes. Its hassel free and super user friendly.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11568
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Online Support (at all hours!) After using pricey CPAs and sketchy chain tax services, my spouse and I decided to try out TurboTax. We are a really unique situation in that I work full time and own a small business and my spouse is an out-of-state member of the armed services. Not only was the filing process a breeze, we had access to customer support at any time we needed it (yes! even 10pm EST!) We ended up getting back more money (thanks to Turbo Tax identifying more deductions for us) and the cost was considerably less than we have paid in the past (and we paid for all the extra checks and support!) Needless to say, we were very impressed!
Date published: 2021-02-26
Rated 5 out of 5 by from Calmed My Fears Paul and Paula helped me through this frustrating process. I don’t know what I would have done today without their help. Thank you both, and thank you Turbotax!!!
Date published: 2021-02-26
Rated 5 out of 5 by from As Simple As Can Be! I used to pay an accountant to prepare our taxes, never again! Turbo Tax removed the veil of mystery from doing taxes. It’s so simple and fast now!
Date published: 2021-02-26
Rated 1 out of 5 by from 2020 Turbo Tax took a bad turn Have used TT for several years now, it's usually helpful enough to justify the cost. This year I could have done it faster through the IRS - riddled with bugs and errors. Asked me about 1099-NEC forms over and over without giving me a chance to say I won't get those forms this year. Almost thought it wasn't going to let me file electronically at all. The upsells are worse than usual, trying to slip in a $45 Premium fee if you want to use your refund to pay and trying to fool you into paying for a Live Expert when they find "errors" that are actually issues with the software. Was this even researched and tested this year?
Date published: 2021-02-26
Rated 5 out of 5 by from Very helpful Helpful and easier than I thought. Thankful for all the help and the easy steps.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Love it it's great and very affordable for people who are under privileged
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax made me not afraid to file my taxes and guided me all the way....
Date published: 2021-02-26
Rated 3 out of 5 by from 6 years of using TurboTax Overall, I enjoy going through TurboTax to file but charging me $40 3 times just to file with my student info is ridiculous. That’s $120 that is being taken from my return. If it was just $40 because of the mandatory deluxe upgrade due to me being a student it wouldn’t be a problem but 3 times that amount is overkill.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is a hit but with a few misses. Turbo Tax walks one through the tax process with fairly easy to follow instructions. The Live help is a lifesaver. with data uploading errors, and some misleading questions it can lead to review problems in the end. Thanks to live help we were able to clear the issues up with only an hour of extra work.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax has always been reliable! Every year I choose Turbo Tax to help me file my taxes. Its hassel free and super user friendly.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11568