TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax rocks I’ve been doing my taxes with you for years. I used a different company and got nothing but confused. Turbo tax is easy to understand and help is right there when you need it. Thank you bunches
Date published: 2021-04-07
Rated 5 out of 5 by from very beginner-friendly experience TurboTax helped walk me through my taxes in a way that was easy to understand as a young adult filing taxes on my own for the first time. I appreciated the prompts they had for me to understand why I was filling out certain forms or what the information was used for.
Date published: 2021-04-07
Rated 1 out of 5 by from New format is hard and time consuming. Left off State tax already paid on my return AND a friend's return. I will be filing my own returns next year.
Date published: 2021-04-07
Rated 2 out of 5 by from Turbo hi there n thnx to you all for my taxes to be complete.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax Makes it easy Easy to jump around to the sections I want to see.
Date published: 2021-04-07
Rated 1 out of 5 by from Tired of the TurboTax Games Product is getting worse over time. I've been using TT for over 10 years and each year it is customer service and product is worse.
Date published: 2021-04-07
Rated 5 out of 5 by from Great service Easy service!!!!!!!!! Great to use!! No charge!!!!
Date published: 2021-04-07
Rated 4 out of 5 by from Not as EASY as Last Year But still Great It was just more typing. Our National Bank of Arizona not on your List and did not carry forward from last year nor did our other IRA. but after all that extra typing..as always easy peasy. Except for our 1st year in AZ, Have used TurboTax forever!!
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 1157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax rocks I’ve been doing my taxes with you for years. I used a different company and got nothing but confused. Turbo tax is easy to understand and help is right there when you need it. Thank you bunches
Date published: 2021-04-07
Rated 5 out of 5 by from very beginner-friendly experience TurboTax helped walk me through my taxes in a way that was easy to understand as a young adult filing taxes on my own for the first time. I appreciated the prompts they had for me to understand why I was filling out certain forms or what the information was used for.
Date published: 2021-04-07
Rated 1 out of 5 by from New format is hard and time consuming. Left off State tax already paid on my return AND a friend's return. I will be filing my own returns next year.
Date published: 2021-04-07
Rated 2 out of 5 by from Turbo hi there n thnx to you all for my taxes to be complete.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax Makes it easy Easy to jump around to the sections I want to see.
Date published: 2021-04-07
Rated 1 out of 5 by from Tired of the TurboTax Games Product is getting worse over time. I've been using TT for over 10 years and each year it is customer service and product is worse.
Date published: 2021-04-07
Rated 5 out of 5 by from Great service Easy service!!!!!!!!! Great to use!! No charge!!!!
Date published: 2021-04-07
Rated 4 out of 5 by from Not as EASY as Last Year But still Great It was just more typing. Our National Bank of Arizona not on your List and did not carry forward from last year nor did our other IRA. but after all that extra typing..as always easy peasy. Except for our 1st year in AZ, Have used TurboTax forever!!
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 1157