TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from used for 8 years easy to use this is my 9th year xxxxxxxxxxxxx xxxxx
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX ONLY WAY TO DO TAXES WILL TELL EVERYONE DON'T' GO TO ANY PLACE ELSE BUT TURBO TAX
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy and user friendly Very easy and user friendly. Educational and Quick.
Date published: 2021-02-25
Rated 5 out of 5 by from Great to work with It was great working with your online accountants and staff
Date published: 2021-02-25
Rated 5 out of 5 by from very easy to use My information populates in the required spaces since I have use Turbo Tax for the last 7 years. It is very easy to use....
Date published: 2021-02-25
Rated 1 out of 5 by from The Fees I get that Turbo Tax is supposed to be a helpful, useful, free tool for filing taxes in a convenient way. But when I'm essentially forced to upgrade through multiple versions of TurboTax it loses all of the appeal because it's definitely not free and it becomes more of a nuisance than anything else. On top of charging me to upgrade because I apparently can't file my taxes if I don't, you charge me again to pay my taxes? As if it isn't enough that you're making money off the upgrade, you charge me to pay my taxes and then I have to make another payment separately on top of a separate $40 processing fee. At this point, filing with you is such a long, inconvenient, and costly experience that it makes me never want to use TurboTax ever again. I definitely won't recommend using TurboTax to anyone that is self-employed because you'll not only force them to upgrade, but you'll also charge them to make tax payments, as well as charge them to receive their refund(s) if there's even anything left. We're in the middle of global pandemic, but I guess it doesn't matter as long as you can make money...ridiculous.
Date published: 2021-02-25
Rated 5 out of 5 by from I love TurboTax I’ve been using TurboTax for a few years now and I must say it’s fast and easy to understand. I recommend them to anyone who’s filing taxes
Date published: 2021-02-25
Rated 5 out of 5 by from I'm assured Turbo Tax covers all bases! I really like that Turbo Tax asks simple questions in order to organize and help you file your taxes. I never feel like I've left anything out, or did something wrong. It's worth the peace of mind!
Date published: 2021-02-25
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11555
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from used for 8 years easy to use this is my 9th year xxxxxxxxxxxxx xxxxx
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX ONLY WAY TO DO TAXES WILL TELL EVERYONE DON'T' GO TO ANY PLACE ELSE BUT TURBO TAX
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy and user friendly Very easy and user friendly. Educational and Quick.
Date published: 2021-02-25
Rated 5 out of 5 by from Great to work with It was great working with your online accountants and staff
Date published: 2021-02-25
Rated 5 out of 5 by from very easy to use My information populates in the required spaces since I have use Turbo Tax for the last 7 years. It is very easy to use....
Date published: 2021-02-25
Rated 1 out of 5 by from The Fees I get that Turbo Tax is supposed to be a helpful, useful, free tool for filing taxes in a convenient way. But when I'm essentially forced to upgrade through multiple versions of TurboTax it loses all of the appeal because it's definitely not free and it becomes more of a nuisance than anything else. On top of charging me to upgrade because I apparently can't file my taxes if I don't, you charge me again to pay my taxes? As if it isn't enough that you're making money off the upgrade, you charge me to pay my taxes and then I have to make another payment separately on top of a separate $40 processing fee. At this point, filing with you is such a long, inconvenient, and costly experience that it makes me never want to use TurboTax ever again. I definitely won't recommend using TurboTax to anyone that is self-employed because you'll not only force them to upgrade, but you'll also charge them to make tax payments, as well as charge them to receive their refund(s) if there's even anything left. We're in the middle of global pandemic, but I guess it doesn't matter as long as you can make money...ridiculous.
Date published: 2021-02-25
Rated 5 out of 5 by from I love TurboTax I’ve been using TurboTax for a few years now and I must say it’s fast and easy to understand. I recommend them to anyone who’s filing taxes
Date published: 2021-02-25
Rated 5 out of 5 by from I'm assured Turbo Tax covers all bases! I really like that Turbo Tax asks simple questions in order to organize and help you file your taxes. I never feel like I've left anything out, or did something wrong. It's worth the peace of mind!
Date published: 2021-02-25
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11555